Filters Fast

Can't get a human to respond. Online status simply states on order. It's been a month. My project is all thrown off.

BEWARE! They do not stock all items. What they don't stock, they take your money, order the part at wholesale from a vendor and have the vendor (maybe) ship you a part. Total ebay scam tactic. My item was delayed 3 times and it's almost a month since my order. Do not believe their 3 day shipping, their website saying items are in stock, or their constant message that your order will ship "tomorrow" but tomorrow never comes. Filters Fast could not cancel my order because the order was handed off to the company who actually stocks items. Heed my warning. Very shady company. Avoid like the plague.

Deceptive! This company flies by the seat of their pants!

They charged my credit card multiple times. When I tried to place the order, the website told me: "Transaction was declined, please enter the details again." I tried 2 more cards. I was charged $170.27 total of eight times = $1360!
Yes, that shows up on my bank statement.
So "declined" was not true!

I talked to customer service, and because of the bad reviews here, I also recorded the call.
They told me the charges will be "reverted in a few days". But I don't want them touching my money at all - ever! Instead I bought the filters from another seller.

Now I am asking my bank to block this seller from taking money out of my account.

I've ordered in the past and been pleased with the service. Went to check out this time and was shocked at the estimated shipping time. Standard, free ground was three weeks. However, FedEx Overnight is stated as 9 days ($58)! What's going on? I called Customer Service and they confirmed the filter was in stock and that those shipping time were correct. Filtersfast seems to be FiltersSlow. At least they are right up front about it. Patience, patience.

Order filters for two different furnaces, 4 inches thick. Both are 3 1/2 inches but the cardboard en closer had 4 inches printed on it. They flop around in the furnace compartment. You get/don't get what you pay for.

Ordered a refrigerator filter 1/15. Received notice it was mailed 1/16. It's now 1/21 and post office has yet to receive package. The company does not respond to repeated inquiries. Stay away. They need to change their name to slowfilter or nofilter.

I made the mistake of purchasing filters from this company years ago. Filters were acceptable but not any better then other suppliers. What really made me stop even considering Fast Filters is that for years now I have to click of their email ads daily, often two or more per day. You cannot opt out of their pesty emails. Went I do find an opt out option, it just seems to generate more email ads. Unless you like clicking off emails daily for the rest of your life, don't let FiltersFast get yours.

Should have never ordered my first ac filter from them. They send me emails CONSTANTLY even tho I have asked to be removed. They don't care, they a pest of businesses that could care less about customers privacy. Shop elsewhere!

Order a part online, showed the part was available and will ship in a few days, 2 weeks later I call and they tell me over the phone that the part is on back order and is dues in 2 months, but they took my payment right away with no problem! False description! If you don't have the part don't show on your website that you do!

I purchased what I thought was 12 filters per their website. They sent me 2. When I tried to contact them, they were nonresponsive. After I had contacted them they changed the pricing on the website to reflect what I received but never once tried to fix my issues. I had to file a claim with paypal to get my money back and they did not even try to fight it. Don't purchase from these guys. I have a screenshot attached of what I thought I was receiving.

I bought a part for heating my upstairs Mid November (supposedly in stock). November 30th I checked status and website says preparing to ship tomorrow. It's now December 21st and the status still says preparing to ship tomorrow. I have emailed and tried to do the chat with no response. Please pick another company that will actually ship what you bought. Wish I had looked for reviews first!

I paid EXTRA for 2 days delivery, since I had to travel from Fl. To GA. ( to install this particular filter) After 4 days I did received the item. Once I call to sort out the extra delivery charge and the delay; all I got was lip service, I felt after the sale, customer service does not exist.
My order number is: *******

I ordered a 3 pack of filters for my refrigerator ice/water system. They shipped about five days later, why in this day and age? When they finally arrived, the cheap bag used was torn and two of the filters were completely destroyed. Since I knew at that point I was dealing with a shoddy company, the filters would be of poor quality as well. I bought filters on Amazon to replace the one I needed. These arrived before FiltersFast even responded to my issues. They "claim" they are issuing me a credit for the two damaged ones but that could take at least a week. The one that survived that I wanted to return they charged me $7.99. This company ranks as one of the most pathetic I have dealt with in years. Wake up FiltersFast, there are millions of competitors now online that give excellent service and sell quality products. You just lost a repeat customer.

I have been ordering filter from this company for a number of years. Up until my last order I have always been quite pleased with service.
I buy my refrigerator filters and an under kitchen sink filter through them.
This last order of refrigerator filters was shipped in a thin, grey plastic bag. There was no padding in the bag at all!
The boxes were a MESS. When I wrote to the company about it they seemed unfazed and wanted to know if there was any damage.
Seeing as at least 2 of the 3 that I bought will not be used for quite some time, just how do they expect me to know if the rough handling in the completely inadequate shipping bag has damaged the filters.
I think it's time to shop around the Internet again. If I want boxes that look like they came out of a flea market, maybe that's where I should look.

Still no refund or correction for wrong filters shipped!
Posted a review back in September about wrong filters being shipped and no way to contact company for a redress. As I can see someone from the company answers every negative complaint offering to fix it. Well we tried and as of today there has been no response at all.
I am complaining because someone might believe the company will fix the problem. It will NOT fix anything.

I placed an order for HVAC filters and a water filter for the fridge on 3/26/20. Paid extra for two day shipping. Didn't receive the water filter until 3/31/20 and as of today 4/7/20 haven't received the HVAC filters. No refund on shipping even offered. If the filters were back ordered, I should have been notified before ordering and expedited shipping not offered. I just want the filters I ordered. Isn't that what your company does? If I knew it was going to take this long I just would have gone to the store and purchased them there.

I ordered a Aprilaire 65 controller from Filters Fast on January 18th. Their website stated this item ships in 5 to 6 business. 2 weeks later I called about the order and was told it would drop ship from Aprilaire on Feb 10th. Of course they never bothered to tell me that. After seeing the item in stock with another vendor I called to cancel the order. I talked to Rebecca, I had to ask her to spell her name, She said it would ship tonight or tomorrow. When I questioned her, she looked it up and confirmed the Feb 10th date. I cancelled the order on Monday.
That same day I ordered the part from another vendor and received on Wednesday Feb 2nd.

My order number is *******