Filters Fast

I live approximately 30 minutes from the headquarters of this company, and this is apparently where my order originated per the tracking information. Somehow, the order ended up going through Raleigh over two hours away. Now, 14 days later, I haven't seen an update to the tracking information in over a week, and I still have no filter. With all of the negative reviews stating the same issues (shockingly slow shipping and lack of customer service), one would think the company would try to improve. That doesn't appear to be the case at all. I guess they're satisfied being a terrible company. They fooled me once, but it most certainly will not happen again.

Horrible! Worst online shopping experience ever! Website is misleading. Items show in-stock, but in reality they are not. I ordered some items over 2 weeks, and then received a notice that item was back on order and it would ship out in over another week. When that date arrived, still no shipment. I called them and was told it would ship out in another week. What?! Oh, and you have to hunt for their phone number on the website because they want you to use email or submit a form to get anywhere. No matter what time of the day, their phone system always tells you there is an "unusually high call volume." You will either have a long hold time, get disconnected, or receive a call back several hours later.

Ordered a refrigerator filter 1/15. Received notice it was mailed 1/16. It's now 1/21 and post office has yet to receive package. The company does not respond to repeated inquiries. Stay away. They need to change their name to slowfilter or nofilter.

I placed an order for HVAC filters and a water filter for the fridge on 3/26/20. Paid extra for two day shipping. Didn't receive the water filter until 3/31/20 and as of today 4/7/20 haven't received the HVAC filters. No refund on shipping even offered. If the filters were back ordered, I should have been notified before ordering and expedited shipping not offered. I just want the filters I ordered. Isn't that what your company does? If I knew it was going to take this long I just would have gone to the store and purchased them there.

Second time now with a damaged item. 6 Air filters all crushed with no packaging material to protect them. Try to check order, but it isn't linked to my email, and all I can see is a pat order and some shipping info on the other items, but it isn't listed as to what has shipped. Estimated dates to ship are incorrect. Waiting on phone for an hour, still no response nor a "call back." I feel like I'm calling Dell in 1994 waiting on hold. Big mistake to use these guys unless everything goes right.

I purchased 4 filters from FiltersFast. Soon after, my refrigerator died and the new refrigerator uses another type of filter. I sent the 4 filters, still new in box, back to FiltersFast for a refund. Having heard nothing from FiltersFast regarding my refund, I called customer service on October 1st and was assisted by Ashley. She rudely told me to wait for an email confirming the return, although they've had the filters since September 17,2020. It's been almost a month now and still no acknowledgement that they are refunding me. Most companies, where you have an account, will show you the status of your refund but FiltersFast does not. Keeping me in the dark and so forcing me to call a rude and unhappy employee, does not make me want to continue to do business with this type of company. I won't buy another thing from FiltersFast.

I can't thank you enough. I just had my first experience purchasing a refrigerator water filter, and not only were the prices fantastic, but shipment was extremely quick! You have found a permanent customer! A++++++++++++++

I have been a customer of FiltersFast for over a year now. They provide excellent service. My filters are delivered promptly on time, just as requested. Last year the company mistakenly sent out an email which didn't apply to my account. I called them and they stated it was sent in error. However, they immediately offered a free filter delivery for us and were so kind and courteous. We will continue to do business with them. Great company and product. We appreciate it.

Customer service stinks! I ordered filters for a commercial customer of ours. I only ordered through Filters Fast because they said they had them in stock with 2 day shipping. Day 4 still haven't shipped. Can't get an update because I have never had success with them answering their phones - EVER! Recording says they will save your place in line and return your call that day. I'm still waiting for a return call on day 4. I emailed them. Sent me an auto reply that was flagged by my computer as containing malicious content. Kudos to the people who rated this company with 5 stars. (Friends and family?)

I ordered one filter and got something completely different in the mail. When I called I was told it was an acceptable substitute. I was told they would reimburse me $10.00 but that never happened. The last Order I made about 6 months ago, I received a defective filter which caused $200.00 worth of damage to my fridge. They did send me a $100.00 gift certificate to use at Sears. But, since they cannot seem to get things right, I am done with Filters Fast.