Filters Fast has a rating of 2.12 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Filters Fast most frequently mention customer service, credit card, and day shipping problems. Filters Fast ranks 134th among Water Filter sites.
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I placed an order for two types of filters. 8 units in total. I made an error on the size for one group, which was designated as 'custom filters'. I tried to correct/cancel the order a few hours of placement. The initial response was because they were custom I could not cancel the order. After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped. Thanks very satisfied customer
To management at Filters Fast; I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened. Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong. I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me. Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive. Max Todd
To management at Filters Fast;
I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened.
Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong.
I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me.
Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive.
Max Todd
Products used:
I ordered filters in the past but never again
No explanation as to why I don't have the ice maker. Please inform someone I want to know when it will arrive.
Tip for consumers:
No info on status of order arrival date.
Products used:
Freezer ice maker for refrigerator
Order a part online, showed the part was available and will ship in a few days, 2 weeks later I call and they tell me over the phone that the part is on back order and is dues in 2 months, but they took my payment right away with no problem! False description! If you don't have the part don't show on your website that you do!
Should have never ordered my first ac filter from them. They send me emails CONSTANTLY even tho I have asked to be removed. They don't care, they a pest of businesses that could care less about customers privacy. Shop elsewhere!
Order filters for two different furnaces, 4 inches thick. Both are 3 1/2 inches but the cardboard en closer had 4 inches printed on it. They flop around in the furnace compartment. You get/don't get what you pay for.
Tip for consumers:
Consider that you will get an undersized product.
Products used:
furnace filters
Hi, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact us at support@filtersfast.com if you need anything at all.
First I like to say thanks for your prompt service and understanding, I ordered the filter size that was on my filter from filter fast when I received it It didn't work so I measured the filter and sure enough it was not what was on the filter. I called filter fast and they was able to resend the correct size with no problem. Very satisfied with the service I received. Filter Fast For Me...
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
Do not give your email to this company. I get 3-4 emails daily from them, I've tried unsubscribing, blocking them, they keep coming. They sell cheap poor quality filters. BUYER BEWARE
Hi, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.
I placed an order for two types of filters. 8 units in total.
I made an error on the size for one group, which was designated as 'custom filters'.
I tried to correct/cancel the order a few hours of placement.
The initial response was because they were custom I could not cancel the order.
After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped.
Thanks very satisfied customer
I made the mistake of purchasing filters from this company years ago. Filters were acceptable but not any better then other suppliers. What really made me stop even considering Fast Filters is that for years now I have to click of their email ads daily, often two or more per day. You cannot opt out of their pesty emails. Went I do find an opt out option, it just seems to generate more email ads. Unless you like clicking off emails daily for the rest of your life, don't let FiltersFast get yours.
Tip for consumers:
Don't. Fastfilters will never let you forget them. Emails daily for life.
Products used:
furnace filters
Hi Terrence, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.
After 9 days of "preparing to ship out tomorrow" on items that the website claims to be available, Filtersfast is refusing to cancel my UNSHIPPED order. Customer service agents make up excuses and lie to you saying they emailed you when they have not. Only way to get your money back is to put in a stop payment with the credit card company directly. Total fraud. Do not waste your time with this company.
Hi Louie! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. Thank you for being a loyal customer and allowing us to resolve this issue for you. If you have any questions in the meantime, please email me at Support@filtersfast.com
Ordered a refrigerator filter 1/15. Received notice it was mailed 1/16. It's now 1/21 and post office has yet to receive package. The company does not respond to repeated inquiries. Stay away. They need to change their name to slowfilter or nofilter.
Hi Drury, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.
I've ordered in the past and been pleased with the service. Went to check out this time and was shocked at the estimated shipping time. Standard, free ground was three weeks. However, FedEx Overnight is stated as 9 days ($58)! What's going on? I called Customer Service and they confirmed the filter was in stock and that those shipping time were correct. Filtersfast seems to be FiltersSlow. At least they are right up front about it. Patience, patience.
Tip for consumers:
Long ship estimates.
Hi, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
I ordered 16x40 and 20x40 air filters. The 16 and 20 inch dimension is 1/8 to 1/4 inch to large. I called three times and two e-mails later, well over two weeks, finally they agreed to refund my money.The problem is they only gave me a refund for the 16x40 filter, I am still waiting for the 20x40 filter. So far I emailed three times but no reply yet. As you can see in the photos the 20 inch side is to large. The customer service is way to slow if you have a problem.
Hi Anthony, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
Deceptive! This company flies by the seat of their pants!
They charged my credit card multiple times. When I tried to place the order, the website told me: "Transaction was declined, please enter the details again." I tried 2 more cards. I was charged $170.27 total of eight times = $1360!
Yes, that shows up on my bank statement.
So "declined" was not true!
I talked to customer service, and because of the bad reviews here, I also recorded the call.
They told me the charges will be "reverted in a few days". But I don't want them touching my money at all - ever! Instead I bought the filters from another seller.
Now I am asking my bank to block this seller from taking money out of my account.
Tip for consumers:
I gave it two stars because the website looks well organized. But being charged multiple times makes me never want to visit again.
Products used:
none of it,
Hi Camilla, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
I paid EXTRA for 2 days delivery, since I had to travel from Fl. To GA. ( to install this particular filter) After 4 days I did received the item. Once I call to sort out the extra delivery charge and the delay; all I got was lip service, I felt after the sale, customer service does not exist.
My order number is: *******
Hi, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
I bought a part for heating my upstairs Mid November (supposedly in stock). November 30th I checked status and website says preparing to ship tomorrow. It's now December 21st and the status still says preparing to ship tomorrow. I have emailed and tried to do the chat with no response. Please pick another company that will actually ship what you bought. Wish I had looked for reviews first!
Tip for consumers:
If you need it right away - pick another company
Hi Ann, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.
I purchased what I thought was 12 filters per their website. They sent me 2. When I tried to contact them, they were nonresponsive. After I had contacted them they changed the pricing on the website to reflect what I received but never once tried to fix my issues. I had to file a claim with paypal to get my money back and they did not even try to fight it. Don't purchase from these guys. I have a screenshot attached of what I thought I was receiving.
Hi Bri, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
Hi Bri, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
I have successfully completed multiple orders with the company. That said I ran into a shipment issue on the last order. Customer service was on the spot and took care of the issue in the manner I expected. I will continue to process orders with the company.
For those writing negative reviews I can only say contact CS, the experience will hopefully change from negative to positive.
Thank you so much for the awesome feedback and stellar rating! We appreciate you choosing FiltersFast!
I ordered a Aprilaire 65 controller from Filters Fast on January 18th. Their website stated this item ships in 5 to 6 business. 2 weeks later I called about the order and was told it would drop ship from Aprilaire on Feb 10th. Of course they never bothered to tell me that. After seeing the item in stock with another vendor I called to cancel the order. I talked to Rebecca, I had to ask her to spell her name, She said it would ship tonight or tomorrow. When I questioned her, she looked it up and confirmed the Feb 10th date. I cancelled the order on Monday.
That same day I ordered the part from another vendor and received on Wednesday Feb 2nd.
My order number is *******
Products used:
none
Hi Walter, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
This company allowed a breach of their website, causing someone to attack the credit card I used. I had several auto payments on that card, and my credit was torn down by their carelessness. I had great credit previously to my order with these clowns. It's cost me hundreds so far, and several hours of my time to straighten things out, and I'm a busy writer... no time for this $hit. I cannot get ahold of the company over this. YOU HAVE BEEN INFORMED.
Hi Robert, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.
Here is an update to the review I originally posted (below).
FiltersFast was finally successful in convincing its vendor to double-box the product to protect it during shipping.
FiltersFast and its customers shouldn't have to go through such an ordeal. However, I give FiltersFast credit for pursuing the matter until it was finally resolved.
=================================
I purchased a product from FiltersFast.com.
I received the product in a reasonable period of time (drop shipped from the manufacturer). The product was damaged, and based upon the paperwork inside of the box, the product was previously returned by another customer. As instructed, I returned the product.
A replacement product was drop shipped by FiltersFast.com's vendor (the manufacturer). This product was received damaged.
I contacted FiltersFast.com's customer service ONE MONTH AGO. I still have not received a replacement product.
Customer service is polite, using sentences such as, "Thank you for your patience while we resolve this for you" but nothing is resolved.
All the while, FiltersFast has my money and I have no usable product. I've expended a lot of time via e-mail, telephone and driving to the Post Office to return the first unit that was delivered damaged.
Your time and peace of mind is worth more than FiltersFast.com is willing to deliver.
Hi Russell, Thank you so much for taking the time to leave us such detailed review. We appreciate your willingness to resolve this issue. We will have someone from our Customer Experience team reach out to you to resolve the issue. Please email me directly at asia@filtersfast.com if you have anymore questions or concerns.
I have used FiltersFast for a decade or more and have never had a problem. I will be right back ordering again in six months.
Still no refund or correction for wrong filters shipped!
Posted a review back in September about wrong filters being shipped and no way to contact company for a redress. As I can see someone from the company answers every negative complaint offering to fix it. Well we tried and as of today there has been no response at all.
I am complaining because someone might believe the company will fix the problem. It will NOT fix anything.
Hello Roberto,
I am sorry to hear that the filters you purchased did not fit. Please email me directly with your order number and model number of your refrigerator and I will be happy to assist you. If it is found that according to the model number, that the correct filters were purchased and received but did not fit, we offer a money back guarantee. I can be reached at Lindsey@filtersfast.com.
Thank you,
Lindsey Williams
It was a pain to go to stores to get my fridge filter. Out of stock or non carry I just don't need to drive around even though it is easy to check online or call for availability. The price was half of what was paid for in the past and the quality has been good so far. There was a delay in delivery but that had nothing to do with the supplier. I will order again, thanks
Thank you Mike! If you ever have any feedback about how to make your experience with us even better please feel free to email me at asia@filtersfast.com
After my customer service experience on 6/5/20 where they refused to tell me why my order hadn't shipped and would only say "it's shipping tomorrow (6/6/20)" I still haven't seen any shipping confirmation or communication as of 6/16/20 (11 days later). I logged into the support page and it said my order hasn't shipped. I called and got the customer service person again and now the story is that part of my order is on back order. It wasn't on back order 11 days ago when they were shipping the next day but now it is.
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
I have used FiltersFast several times but am done. I ordered filters on 5/20 and my credit card was charged the same day. Then I started getting emails that I would get $10 extra for completing my order which was already completed. After no updates I finally called on 6/5 to get the status. Customer service was rude and refused to discuss why the order hadn't shipped and there is no additional $10. I'm out.
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
In 2004, Ray Scardigno became frustrated while shopping for his refrigerator filter online.
“There were only a handful of small sites selling filters online. My refrigerator filter seemed like a common type and I didn’t want to pay the markup of the big box stores but I simply could not figure out how to buy filters online. I saw an opportunity to create a shopping experience where customers could find the filter they need fast and deliver their product for a great price!”
- Ray Scardigno, President & Founder of Filters Fast
Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters to all parts of the world, Filters Fast remains a family-owned business.
We are proud of our charitable partnerships which include Wine To Water, Habitat for Humanity of the Charlotte Region, and The Cystic Fibrosis Foundation. Giving back to our local and global community is an integral part of our company's culture.
Hi, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.