The filters are fine but their free shipping claims are very misleading. After much fan fair about qualifying for free shipping, they added a $5.98 'handling' fee (see photo) because shipping is expensive, so where is my free shipping really?
I have ordered twice from Filtersfast. The products arrived in the time frame they said they would. On their final checkout page your billing address is listed first. I made the mistake of not looking at the second address which is the mailing address. I thought I had updated it when signing in that day, but I must have not hit the right buttons. My filters were sent to the old address. My mistake. When I asked them if they had been returned or any other help they could give, they said I would just have to pay again. So, not real helpful or customer service friendly.
Hello, I apologize for the misinformation but we always look into a resolution for any customer issues. We would not just leave you without your money or product. Please email me directly at Lindsey@filtersfast.com with your order number and I will be happy to look into this and resolve this for you.
Thank you,
Lindsey Williams
The service is prompt, timely, accurate and well priced. I typically forget to buy new filters but this service takes that concern off of my shoulders.
If only the rest of the business world would be this good, life would be a warm ocean breeze.
I bought replacement filters that clearly stated they were compatible with my whirlpool water filtration system. They are slightly larger and, whether they work or not are completely incompatible with my system, causing terrible leaks. I contacted customer service and never even got a response despite multiple attempts.
Hello Mark, I apologize in the delay of a response as we have been closed due to the holidays and are currently working our way to catch back up. Please email me Lindsey@filtersfast.com with your order number and I will be happy to reimburse your order since the filters did not work as advertised. Thank you, Lindsey Williams
Bought refrigerator water filters about 1 year ago. Service and price was excellent, so when I needed whole house filters I knew where to shop. As always they had exactly what I was looking for, at an excellent price. I will always purchase my filter needs from Filtersfast
Ordered filters 10/7, called to cancel order today. No answer at 800 number they give no response to email yesterday so I texted them on 10/18. Got a response via text that said they shipped on 10/16. No ship notification, or other communication. No response as of yet.
Easy to order. Fast delivery. Great price and quality. Can't beat anyg aspect of FiltersFast!
Have had trouble in the past locating filters locally. FiltersFast has them and at less than half what I've paid before.
Force you to sign up for regular deliveries. Impossible to cancel without getting your banker involved. Sends wrk my filters. And then won't respond. Can't call them. Phone must be turned off (payment problem?). Horrible experience
Hello,
We have 3 ways of contacting our Customer Service Department - via email at Support@filtersfast.com, via text at 704-228-9166 or through Facebook. I believe you are referring to our Auto Delivery subscription service which is a completely optional program that allows you to receive a discount on each of your orders and for them to be delivered in the time frame chosen during the checkout process. We respond to all inquiries within 48 business hours, not including weekends or holidays. If you wish to contact me directly about cancelling the auto delivery subscription service, please do so at Lindsey@filtersfast.com. This service can be cancelled at any time, without penalty or fee.
Thank you,
Lindsey Williams
Ordered filter from an email offering 10 percent off frig filters. This lead me to the web site, No place to enter discount. Site info said it would show up at check out. It didn't and I paid full price. Have order thru them prior with no problems. If you order expecting a discount better be sure it applies be fore checking out.
Thank you Thomas for the stellar rating and awesome feedback!
Order a pack of 3 filters for my refrigerator and didn't like the quality of the water after trying the first. Returned the other two for a refund, except they said I only returned one! The package weight when I dropped it off at UPS said 2.5 pounds; one filter is not 2.5 pounds! They essentially ripped me off. Would never trust these dirt balls
Excellent experience with my first order from FiltersFast.com. Easy to order from website, great selection and prices. Although impossible to contact by phone, they quickly respond to all emails. Ordering was easy, responds to email inquiries, provides tracking and monitoring information and arrival on-time and accurate. A wonderful experience and company. I will use again, recommend to friends and look for other items to order!
Ironically, they're called "fast". I placed an order on December 19 and still don't have it. They sent an email saying they are back ordered but no indication as to when they will fill the order. Can't reach them by phone and no way on their website to cancel my order. I need the filters--good luck if you think they will help you! Avoid them.
Great cost, fits my refrigerator, hope it filters as well as the Kenmore/Sears product.
Took a long time to get here but it was free shipping.
All in all I'd say FilterFast (or not so fast) is a good option mostly because of the price point.
Saved $2 ordering from filters fast instead of Amazon. Took 2 weeks for an in stock Aprilaire kit to arrive. Shipped from Minnesota to Wisconsin! One state away. I am a repeat customer and I have placed my last order. Very disappointed, order from somewhere else.
After 9 days of "preparing to ship out tomorrow" on items that the website claims to be available, Filtersfast is refusing to cancel my UNSHIPPED order. Customer service agents make up excuses and lie to you saying they emailed you when they have not. Only way to get your money back is to put in a stop payment with the credit card company directly. Total fraud. Do not waste your time with this company.
Hi Louie! I apologize for any inconvenience you might be experiencing. I will have a Customer Experience member look into this for you and resolve any lingering issues. Thank you for being a loyal customer and allowing us to resolve this issue for you. If you have any questions in the meantime, please email me at Support@filtersfast.com
They couldn't ship. Back ordered. Didn't inform me.
This is one time I placed an order without doing the research. I ordered a couple of common filters but after a week I had not not received them, nor any tracking number. When I called, they said the filters were back ordered and at the very best possible scenario, it would still be more than a week at best.
You'd think a company dealing only in filters would manage to keep the common ones in stock. But just look down through these reviews... You get the impression this company doesn't stock any filters at all, but just orders them from their suppliers whenever they get an order. That's my suspicion. The fact is, they couldn't ship in a timely manner and did not inform the customer.
Needless to say, I won't be placing any order with them in the future, no matter how cheap they are. This is truly one of those cases where you get what you pay for. Best price can mean worst service.
The filters for my water pitcher arrived in reasonably good time and the price was better than most places. My only complaint was that the individual boxes were mailed in an envelope with little protection. Several of the boxes appeared crushed, but the filters themselves are pretty sturdy and seem to be fine.
Filter did not seal correctly because it was just a tad shorter and after 2. Days water had leaked all over the floor and under our carpet in the living room and under the wall. Do not know much damage yet
It sounded too good to pay $25 for a filter for my GE refrigerator, when I normally pay about $40. Well, it worked for about 3 weeks and that was it. I then returned to the big box store and bought the real thing. I will not be buying another filtersfast filter. After about 3 weeks, water would not pass freely and the pipes all clanged Once replaced with the GE brand, everything flowed just fine.
Very bad customer service... as others have said it is impossible to get anyone to answer the telephone... left message once and actually did receive a call back. The next time none and got email response but 3 days later and no more correspondence. I received the wrong filters the 1st time and 2nd time the box and filters arrived "smashed"! Definitely will NOT purchase from here again after this issue is resolved.
Overview
Filters Fast has a rating of 2.2 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 8th among Water Filter sites.
- Visit Website
- Monroe, NC
- Edit business info
Business History
Since then, Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters worldwide, Filters Fast remains a family-owned business.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bob! Thank you so much for taking time to leave us feedback we use this to improve upon our processes. If you would like to further discuss these processes or possibly a way to make your experience better please email me at asia@filtersfast.com.