Great source/site for ordering filters of all types. Great pricing. Not currently using, but the auto renewal system is a nice feature. I have placed at least 3 orders so far and have received my orders in a timely fashion. Filters have all been securely packaged at time of delivery.
I purchased the wrong filter. After numerous attempts to contact Filters First I was unable to reach anyone. It should be a simple process to return an item, yet your process appears to be overly complicated. Why? Not to mention that filter costs $50. I would consider it a courtesy to receive a response to this review. Thank You, James Green JR.
Ordering was fine, everything after that sucked. They took a order on something that they didn't have in stock. Not until I had waited and e-mailed several times did they say they were waiting for the parts to come in. Everytime I emailed they acted like it was my fault for wanting something I had already paid for. I would buy from someone else..
Placed order on July 1,2018 with expedited delivery. On July 3,2018 I recieved a "were sorry there are delays" email, but we will keep you updated". On July 6,2018 I manually reached out to them after receiving no updates. No one ever picked up a phone or responded to me. After an hour of navigating the website and contacting them by text I finally got the order cancelled. Will update later to see if my funds show back up on my card!
Hello Doug, I am very sorry that you did not have a good experience with us. We have an email and phone customer service team that are available Monday through Friday, from 9am to 5pm EST and all call backs are answered before we close for the day. Please email me your order number directly and I will be happy to look into this for you as well as ensure that your refund has been processed. I can be reached at Lindsey@filtersfast.com.
Thank you,
Lindsey Williams
Once again the filters I received for my Whirlpool refrigerator had broken tabs on the external end of the filter. I've learned how to tape the tabs so I can extract the filter from the fridg when it needs to be replaced. It's a packaging issue, need better protection on around the plastic end. I'll send photos.
Hi Meredith, Thank you for leaving us a review. This is a major concern for us and are communicating with our Warehouse to make changes to avoid this kind of issue. Please email me at asia@filtersfast.com to further discuss to see how we can resolve this issue. Thank you for continuing to choose FiltersFast.
The product, prices and responses were good. However, I specified shipping to Canada by USPS, not by courier because Fedex and UPS charge exorbitant brokerage fees. Nevertheless the company shipped by UPS and I had to pay an extra $39.00 in brokerage fees to get my $129 item. They claim that the shipping method is left up to the shipping department, though the order form offers a choice. Never again.
Ordering is easy and shipping is quick. I've been using their Water Sentinel brand filters for my GE Profile refrigerator instead of GE's very expensive ones. They fit perfectly, do a great job and are made in the USA. Best of all they cost a lot less. I also buy my whole house humidifier inserts from them. They too are just as good as the AprilAir ones and cost much less.
IF the order is filled correctly and everything is IN STOCK this is an ok at best company. If they are out of stock or you return an incorrect item, stand by. First they charge your credit card when the order is placed, not when they finally ship products. As someone else stated, if you return something it will be your burden of proof that you returned it AND they received it. Even after that they have now told me it would be 3 to 7 business days for my refund to be credited for the SECOND time after I sent them copies of the delivery receiver. Lots of other options out there. I won't buy from them again.
I ordered filters in good faith payable via Amex. The wrong parts were sent, very hard to contact via phone. When I spoke to someone they told me not to send the parts back, donate them to goodwill they said. I asked for credit, which they did. Not the full amount of the purchase even though they were at fault! Never again shall I use Filters Fast.
Hi David, if you purchased the wrong parts we give a full refund of the price of the item. If you have any questions or concerns please feel free to contact me at asia@filtersfast.com to further discuss how we may resolve any loose ends. Thank you for leaving us a review.
To management at Filters Fast;
I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened.
Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong.
I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me.
Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive.
Max Todd
No!... On 10/24/2017 I ordered three filters from you on Order No. CP-*******. Two of the three (although shipped separately) were received. The one that I needed the most... an RP membrane has still not been received. When the order was placed, there was a note on the website that there would be 4 day delay which I accepted. When I called several days ago to folow-up, I was told "oh yes, we have one and I'll get it out right out". I'm still waiting, so, no, I'm not satisfied.
I have an automatic order set up for my filter and when FilterFast notified me it was due to be replaced they offered a quick service which I took. Worked great no problems and their notifications kept me up to date.
I bought a water filter replacement cartridge. After 8 days, a box came with something completely different from what I ordered. Because I was going to be gone for a business trip the next week, I asked them to expedite a replacement product to me asap (so my family isn't stuck with low water pressure and a non-functioning water filtration system for the week that I'm gone). It took 12 days for that second package to arrive! And it would've taken longer if they hadn't changed the shipping to 2 day shipping. So let's do the math:
If the package arrives 12 days after they told me they'd expedite a new filter and it was shipped with 2 day delivery, then it took their company 10 days to go from responding to a customer service email to putting the filter in a box.
I came home from my business trip to even lower water pressure, a still non-functioning water filtration system, and a rather uncomfortable family.
I will never buy from Filters Fast ever again.
I am not usually a fan of ordering on line but they make it easy and their delivery was prompt. Their prices for generic filters and the quality are top notch. They shipped to me in Canada and it was easy to track my order.
Thank you so much for the awesome feedback and great rating! We appreciate you choosing FiltersFast!
I needed two filters that were no longer being made. I found the recommended replacements in the easy to use website and they were both delivered quickly to my home. Both filters fit perfectly and are now at work doing what good filters do... filtering!
The washing machine filter I purchased won't hand tighten on the faucet! Try tightening it a little and it spins around. Like it is too big. Even tried to use plumbers tape to tighten it up but still leaked!
Hi Jeff, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.
Purchased 4 filters from FiltersFast. Our refrigerators unexpectantly broke down and had to be replaced. Filters Fast refused to accept the 3 unused filters because it was beyond their 30 day policy. Their policy and consideration in this matter just lost a longtime customer.
Ordered replacement water filters for Samsung refrigerator. They have a different neck configuration than the factory original filter. They said they will refund my payment less a fee. When asked why I should pay a fee for filters that don't work, no reply. Also, I haven't seen the refund yet.
Hello Charles, we stand behind all of our products with a 100% money back guarantee. I would like to look into this for you, please email me your order number to Lindsey@filtersfast.com and I will respond within 1 business day.
Thank you,
Lindsey Williams
I am very satified with my shopping experience on filtersfast.com. Ordinarily I hate the auto ship options where sites just try and get you to buy things you do not really need. But on filtersfast, I do need filters shipped to me every 3-4 months and I don't really like stocking up on things like this. They have a wide variety of high end allergy filters and they have prices that are lower than that of home depot and lowes. They do not carry all of the brands but the do carry Honeywell which is what we typically buy.
I have successfully completed multiple orders with the company. That said I ran into a shipment issue on the last order. Customer service was on the spot and took care of the issue in the manner I expected. I will continue to process orders with the company.
For those writing negative reviews I can only say contact CS, the experience will hopefully change from negative to positive.
Thank you so much for the awesome feedback and stellar rating! We appreciate you choosing FiltersFast!
Overview
Filters Fast has a rating of 2.2 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 8th among Water Filter sites.
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- Monroe, NC
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Business History
Since then, Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters worldwide, Filters Fast remains a family-owned business.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jimmy,
I am very sorry to hear that you are unhappy with your experience. I would like to look into this for you and see if there is any kind of resolution that will make the situation better. Please email me with your order number at Lindsey@filtersfast.com and I will be happy to assist you.
Thank you,
Lindsey Williams