First time ordering filters for various items in our home. The price on the items is very reasonable. I signed up for the program they offer, so every 6 months, we will receive the new filters we need for the house. We don't have to travel the 50+ miles, to shop for filters not knowing if they're in stock or not. Completely satisfied!
It was easy to order and find on the website, however out of the two water filters the most recent one, less than a week in the refrigerator, failed. I can only guess that something in the filter failed when I heard a very loud noise and opened the door to see water on the shelves. Of course when I tried the water spigot there was no pressure and water came from the filter housing. So that gives me a 50% rating. Luckily I had one on hand from another vendor.
I bought a full house filter for $17.94 from Filters Fast on 9/18/18 thinking it would be easier then running to Menards. The wrong one was sent. After working with the company and many emails and posts on Facebook to establish a temporary pass word so I could establish a return, I returned the item 10/12. It cost another $9.56 to return it. I receive a refund of $9.99 for my $27.50 spent on 10/25/2018. In total, it cost me $17.51 to get the wrong filter and send it back, plus all my time to establish a return and going to the Post Office to send it back. Out $17.51 and I still had to buy a filter. I bought the right one at Menards for less than $8.00.
My advice, don't buy anything from Filters Fast, but go to Walmart or Menards and buy the right one and save yourself a lot of time and money.
Hello Eldon,
Please email me your order number to Lindsey@filtersfast.com and I will be happy to provide a full refund for your troubles.
Thank you,
I love Filter Fast. It saves me time from running out and picking up filters. Filter Fast has so many sizes to choose from you are bound to find the right one for your furnace.
I live in a condo in a 55+ community I have given out several of my filters to neighbors along with Filter Fast's web site.
Makes life simpler. Thanks Filter Fast
I received my filters but upon installation the filter kept popping out. Maybe you sent the wrong size for my 'MAY TAG' side by side refrigerator. I need directions on returning the product. Please help!
I purchased 3 furnace filters, but they were not the size I had ordered. I ordered 20x20x4 inch and they are 19.5x19.5x3.5 and do NOT seal and the dirty air easily goes around the filters. I will never but flters from this company again.
Hi Harry, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.
This company is useless. I will never order from them again. The prices are ridiculously high and the shipping has taken FOREVER which has now caused me to lose the ability to return them for a refund with their 30 day (from date of shipping) return policy.
After shopping around filter fast was the most inexpensive place to buy a cartridge filter. I got three filters for not much more than the price at some other vendor - $118.00 for 3 vice $70+ for 1, and that included shipping that was free. Filters Fast is my place to go when I need a filter.
Started to order from this site, said free shipping but not free shipping and you have to reorder every 6 months automatically! Read the reviews and decided to go elsewhere. So sad that a company is so irresponsible.
Hello Sue W, Our free shipping promotions are for orders over $99.00 shipping within the continental US. We do not require you to reorder a product every 6 months, we provide the option to enroll into our auto delivery home filter club that allows us to send you a new fridge or air filter on a frequency of your choosing so you do not have to remember to purchase one.
I'm glad I don't have to write down in my calendar when I need a new filter for my water and ice maker or check the model and serial number to make sure I'm ordering the correct filter that won't void my manufacturers warranty. I get notified in enough time to make my purchase and voila it's here ready for me to put in.
This is awesome Pamela. We really appreciate you continuing to use FiltersFast to the fullest! Thank you for the stellar rating and awesome feedback.
I did not place an order. I can't get in to edit and remove my credit card information. I finally heard from the company and they say they stopped my auto ordering process, but I just got an email saying I placed an order. NOT so. So frustrated. Can't reach customer service by phone. Will not use this company again.
Thank you for your product. It was my first time ordering from FiltersFast. It was easy to order online and the pricing is affordable. I look forward to ordering again in the near future. Also, it arrived in a timely manner.
This is a poor way to run a business, Not knowing i might have been on auto ship, was not aware. Paid $9.00 to return to address provided and still no refund on my card.
Steve Lundy
Email: *******@preferredtab.com
Ordered 2 filters on 11/28 with auto renewal. The Free Shipping was through Surepost (UPS transfers to Post Office) which is completely unreliable. Shipment was lost, PO placed tracker on it and we called FiltersFast as well. They would not send out a new order until they researched the first. Ok, but it's been several days with no communication and when I call customer service I was hold for 41 mins before I had to hang up. This will be my first and last experience with them.
My wife and I were long time users of Filters Fast. We always renew the same order of water and furnace air filter. In early December we received an email reminder from them so we logged in to their website an renew the order. They sent us the wrong water filter and it did not fit our water filter mechanism. They responded that there is a new version of the filter and it does not fit older mechanisms and they suggest we order a new water filtration system. We have requested a refund or credit and they insist that we should have known the filter they sent was a newer version. We have spent considerable time waiting on to talk to a service or support representative and never was able to get a real person on the phone, although they continue to send us "canned" responses via email We will never order another product from this company and we hope others can avoid the scam to which we were subjected.
On the top of the order form, clearly states, "Free Shipping on orders over $75.00" DON'T BELIEVE IT! My order was way over $75.00 and I was charged for shipping. When I complained with Customer Service, was told that only applies when you select the cheapest and longest method of shipping. But they don't tell you that up front! False Advertising! I will never use this outfit again!
Hello Wayne, I am very sorry that you feel like we false advertise free shipping in our website as that is not something we stand for. During the checkout process, you are giving several options from free/economy shipping to overnight/price dependent on location options so you can choose which best suits your needs. If you would like to email me your order number, I will be happy to see if there is anything I can do to rectify the situation.
Thank you,
Lindsey Williams
Lindsey@filtersfast.com
Placed order for 5 o-rings on December 7. Shipment notification received on December 11. They used DHL for shipment. DHL site says the package arrived on December 13. Estimated arrival is December 20. So, four days to process the order, two days to move the order to the shipper, seven days for delivery, and, by the way, They could have put the order in an envelope and shipped via USPS (which DHL is going to use anyway). Very inefficient processing and expensive shipping expense. Won't be using Filters Fast again.
Exactly what I wanted, prompt delivery, best price. What's not to like. But having to write 100 characters to satisfy this rating does not s pi weak well of this rating company! (Mission accomplished)
Ordered filters over a month ago and only got automated emails telling me my order was delayed 5-7 days. Never got a response from customer service and when the filters finally arrived the box was so damaged that the filters were all useless.
Hi Ryan, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.
I used to use FF in TX years ago so I ordered filters here in Las Vegas, NV. Terrible! Waiting weeks to get my water filters. Not good.
I could have got filters by now anywhere. Fast is not Fast or even slow!
Overview
Filters Fast has a rating of 2.2 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 8th among Water Filter sites.
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- Monroe, NC
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Business History
Since then, Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters worldwide, Filters Fast remains a family-owned business.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deon, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to sales@filtersfast.com. We appreciate your business and we truly hope to resolve this.