Member since December 2017
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My wife and I were long time users of Filters Fast. We always renew the same order of water and furnace air filter. In early December we received an email reminder from them so we logged in to their website an renew the order. They sent us the wrong water filter and it did not fit our water filter mechanism. They responded that there is a new version of the filter and it does not fit older mechanisms and they suggest we order a new water filtration system. We have requested a refund or credit and they insist that we should have known the filter they sent was a newer version. We have spent considerable time waiting on to talk to a service or support representative and never was able to get a real person on the phone, although they continue to send us "canned" responses via email We will never order another product from this company and we hope others can avoid the scam to which we were subjected.
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