Member since September 2015
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I bought a water filter replacement cartridge. After 8 days, a box came with something completely different from what I ordered. Because I was going to be gone for a business trip the next week, I asked them to expedite a replacement product to me asap (so my family isn't stuck with low water pressure and a non-functioning water filtration system for the week that I'm gone). It took 12 days for that second package to arrive!!! And it would've taken longer if they hadn't changed the shipping to 2 day shipping. So let's do the math:
If the package arrives 12 days after they told me they'd expedite a new filter and it was shipped with 2 day delivery, then it took their company 10 days to go from responding to a customer service email to putting the filter in a box.
I came home from my business trip to even lower water pressure, a still non-functioning water filtration system, and a rather uncomfortable family.
I will never buy from Filters Fast ever again.
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