Filters Fast

I have always purchased filters for my Omni system from Filtersfast. It was easy, just log into your account and press reorder and they send them to you. This time when I received my filters they did not fit. Same numbers. After waiting for over and hour I was able to talk to a person at Filtersfast. Bottom line, Omni changed the size and Filtersfast is not responsible. They won't take them back...$78,83 worth of filters that are of no use to me.

My filters for my water purification unit shipped in a flimsy plastic bag with no protective packaging. I wonder how many customers get these with broken carbon media inside the filter. The unfortunate part is that people can't tell that the carbon block is cracked or broken because they are inside the filter housing where they can't be seen. I returned my filters and won't buy them from FiltersFast again. It's irresponsible for them to ship them in this manner.

I ordered 4 premium pleaded polyester filters that are washable and reusable but received a low grade paper filter instead - of course at the same price.
After complaining I was told the premium filter is unavailable and is replaced with the filter I received. Three weeks later this premium filter is still for sale and available on their website. I wonder how many other customers received the same low grade filter I did. It seems to be common practise of this company.
Buyers beware! For me its NEVER again!

I went to re-order my refrigerator filters, but the price seemed high. I found another option (a 3-pack) that promised a lower price. But when I got to the point of entering my credit card number, the total was even higher. The math changed as I stepped through the checkout process. I'm not talking about charges for shipping or taxes. The actual price of the product changed. WalMart's advertised price was a little higher, but at least it was a price they were willing to stick with.

The "compatible replacement" filters they sell do NOT remove chemicals from your water--except chlorine. I noticed today upon unpacking that the filter is not NFS certified, so I checked further. Service agent said their filters "only remove chlorine" and that their web site says "removes chlorine." That is true, but it also says they are compatible with and replace the original, and that is not true. The original removes many chemicals, including lead & other toxins. So yes, removes chlorine--and ONLY chlorine. If you want the quality of the original, look elsewhere. And don't be mislead by this company... read carefully!

First shipment was received quickly and exactly what I ordered. Haven't used refrigerator filter will be at a later date. Fingers crossed! Will give more detailed review when auto order ships. Only thing that threw me was the (I believe this was the amount) 4.95 shipping I noticed it after I finalized order but it was for quick ship and it was quick even by FedEx standards (LOL!) if I would have paid attention I would have caught it and probably would have got the free shipping(little tricky. Shame on you) but was thrilled to get it so quick so no problem. So so far you get 4.5 stars if it's out of 5! Keep up the good work. Hopefully I will get notified before next shipment. PLEASE!

Been buying Refrigerators water filters from this company till back in Feb 2017 after 2 gallons through the filters 3 ea. The water coming out was still charcoal. Contacted Filter fast and they would not send me replacements. Then after 6 months they have the gall to send more filters I did not order and charge my c. C. I had already bought filters from a different company, cost more but it was a good filter I will not deal with this company again

These people lie.
Placed an order for a filter "in stock". Called to check for a status after a week of waiting to find out that they do not have it, but should be arriving in a day or two. After another week of waiting, called again and the story was repeated to me word for word.
Cancelled the order.

Did the same second time a month later. Specifically asked if filter is in stock.
No shipment for 2 weeks.
The next conversation with the agent was the same word for word, except it has "arrived but was "not unloaded" yet.
Had to cancel after 3 week of waiting. They still did not have it.
But they charge your credit card right away.

I have been buying my refrigerator filters from Filters Fast for quite a few years and have always been quite satisfied... however, the last few years, i've been disappointed. I used to receive reminder emails when my 6 month window for replacement was approaching, but not the last few times. Also, for the last 3 times I've ordered the exact same product, the price has increased approximately $10 each time! That's a huge increase. I have always appreciated the convenience, but I'm not sure if it's worth it any more.

I ordered a kit for my whole house humidifier. After a week of not receiving anything i emailed the company. The next day i got an email back stating that they apologize for the delay and it would get shipped out within the next 24-48 hours later. After 2 emails later with no response asking for the shipping information i decided to call directly at the 2 week mark. It was then they told me that the kit was back ordered and not expected to ship for another 10 days. That would make almost a month since i ordered it. No mention of it not being in stock on their website or in the emails sent. Horrible experience.

Yes, the last Auto-Delivery did finally arrive... but only after I had phoned and complained about not receiving it when I had expected to. According to tracking information... the delivery arrived at DHL-Global Mails sorting center in Compton, California... on 21 October 2017, and should have been delivered by the following Monday at the latest. I should not have had to even contact both DHL-Global Mail or FiltersFast.com The delivery ended up getting delivered late, and had been passed on to the U.S. Postal Service to get dropped off by the local Mail man. I have never had any issues with your Auto-Deliveries before until now. So what is the problem now?