Christopher H.’s Reviews of Filters Fast & more

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Filters Fast

Water Filter

“Gave me a credit on next order”

6/28/18

• Updated review

I did receive an email reply from FiltersFast and they ended up giving me a credit for the shipping on my next order. It was good enough of a compromise. I'm satisfied and will be giving them another chance.

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“Made me pay $8.99 for return!”

6/27/18

• Previous review

I ordered a refrigerator filter on a Saturday and tried to cancel on the same day. I even sent a text message like they ask/request that you do. Then on Monday I got a text message from them claiming that the order was already processed and it was too late to cancel?! After receiving my filter i went on there website to print a return label and they charge $8.99 for each return! I tried to call and get a FREE label because i didn't feel like I should have to pay for shipping item back when i cancelled the order on the same day. They told me "Sorry for the inconvenience". Never using them again!

David A. – Filters Fast Rep Over a year old

Hello Christopher,
I am sorry to hear that you had a negative experience with us. I would be happy to look into this for you and come to a positive resolution. It is our policy that once an order is placed and has begun the shipping process, it cannot be cancelled. However, I will be happy to look into your account and see if there is anything I can do.

Please reach out to me directly at Lindsey@filtersfast.com and I will be happy to assist you.

Thank you,
Lindsey Williams