Chase M.’s Reviews of Filters Fast & more

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Water Filter

12/4/18

I live approximately 30 minutes from the headquarters of this company, and this is apparently where my order originated per the tracking information. Somehow, the order ended up going through Raleigh over two hours away. Now, 14 days later, I haven't seen an update to the tracking information in over a week, and I still have no filter. With all of the negative reviews stating the same issues (shockingly slow shipping and lack of customer service), one would think the company would try to improve. That doesn't appear to be the case at all. I guess they're satisfied being a terrible company. They fooled me once, but it most certainly will not happen again.

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David A. – Filters Fast Rep Over a year old

Hello Chase,
I am sorry to hear that you have not received your filter as you most certainly should have by now. However, we cannot control nor route the product to you a certain way, that is entirely up to the carrier. Once an item leaves our warehouse, we cannot change anything about it until delivery. Please email me your order number at Lindsey@filtersfast.com so I can look into your account.

Thank you,
Lindsey Williams