• Ferns N Petals

Ferns N Petals

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Overview

Ferns N Petals has a rating of 4.4 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ferns N Petals most frequently mention customer service, time delivery, and good work. Ferns N Petals ranks 9th among Flower Delivery sites.

  • Service
    101
  • Value
    100
  • Shipping
    99
  • Returns
    55
  • Quality
    97
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
57
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What reviewers want you to know

Positive highlights

  • Products are worth for the price, fast delivery the best part is their customer service.

Critical highlights

No critical highlights yet

How would you rate Ferns N Petals?
Top Positive Review

“Gifts, Flowers and Cake Delivery”

Vidya P.
5/21/22

I have been very fortunate by finding this amazing company from past one year. I miss my family in India and Ferns and Petals help me celebrate their special days by letting me order cakes, beautiful flowers and gifts from US. They have maintained their high quality customer service with great products, timely delivery with reasonable prices. Thanks FnP

Top Critical Review

“FNP sent flowers which are about to wither”

Chris C.
12/18/23

On 18 December 2023, received flowers from FNP which are about to wither(one of the pictures enclosed but many of the flower petals have withered). Called them and received text later that FNP would deliver again but it was all a lie. Nothing was received. This web-site appeared to be scamming customers by sending sub-standard flowers and gifts. My order No with FNP: 693192.

Reviews (168)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user chrisc3911
1 review
0 helpful votes
December 18th, 2023

On 18 December 2023, received flowers from FNP which are about to wither(one of the pictures enclosed but many of the flower petals have withered). Called them and received text later that FNP would deliver again but it was all a lie. Nothing was received. This web-site appeared to be scamming customers by sending sub-standard flowers and gifts. My order No with FNP: *******.

Tip for consumers:
None

Products used:
Flowers for birthday

Service
Value
Shipping
Quality
Thumbnail of user dfordivyamehta
1 review
0 helpful votes
January 15th, 2024

FnP has terrible customer services. They deliver much less than shown in pics, always late. They will close your purchase as delivered without actually sending flowers.

Products used:
Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user swatic15
1 review
0 helpful votes
September 5th, 2021
Verified purchase

Nice product nice packaging prompt delivery best services. Safeguard love and emotions with my near ones thankyou so much.

Products used:
Rakhi delivered to germany

Service
Value
Shipping
Returns
Quality
Thumbnail of user sprashasth
1 review
0 helpful votes
November 2nd, 2023

Never ever order from this terrible platform. Worst service and you will regret it. Pathetic online gifting place.
Not able to understand single word from there customer service team. They always give reasons for not delivering the order and can change the delivery date according to there needs.

Products used:
All products

Service
Value
Shipping
Returns
Quality
Thumbnail of user toshiu1
1 review
1 helpful vote
February 21st, 2023
Verified purchase

Ridiculous website and service. They cant deliver on the promised time in a sub-city like Dwarka, new delhi, where they call themselves as 'highly established' and they will not take responsibility and ownership of their mistake. Even after paying extra amount for 'instant delivery' the flower reached after 48hrs and that too stale flowers especially the roses. Customer service is also $#*! and will give you a highly frustrating experience.

Tip for consumers:
Do not the trust the website as they are not updated with their local vendors and hence the delivery will be delayed always. The flowers they say will be delivered 'today' is a huge scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user rugveda
1 review
0 helpful votes
October 14th, 2023

Do not waste your money.
Delivered product wasn't even close to what they showed on their website. Tried contacting customer support, they kept me in the mail loop for over 3-4 days but no resolution provided.
Products are local so get them locally and save your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vidyap18
1 review
0 helpful votes
May 21st, 2022
Verified purchase

I have been very fortunate by finding this amazing company from past one year. I miss my family in India and Ferns and Petals help me celebrate their special days by letting me order cakes, beautiful flowers and gifts from US. They have maintained their high quality customer service with great products, timely delivery with reasonable prices.
Thanks FnP

Tip for consumers:
You can use any currency to buy

Products used:
Cakes,, flowers, gifts

Service
Value
Shipping
Returns
Quality
Thumbnail of user xyza7
1 review
1 helpful vote
August 18th, 2023

Recommend not to use ferns and petals as pathetic service they will ruin your special occasions by not getting things delivered…just taking money and conveniently saying order of stock ….

Service
Value
Shipping
Quality
Thumbnail of user kvnp
1 review
0 helpful votes
October 8th, 2023
Verified purchase

This is my second order with them and I'm aghast that they find some way or the other to screw up the occasion. Last time inspite of the explicit instructions that the delivery cannot be after 5pm, as the person receiving was leaving town they delayed it by 3 hours and the delivery went waste. They even refused refund as well.

This time they accepted a 7-9 am slot today, took extra money for that and didn't even bother to inform that they cannot meet the commitment. Only when I called now at 0930 they are saying they cannot deliver.

I'm feeling stupid going to them again. They have not even initiated a refund.

Tip for consumers:
Just a warning to customers that they should never use the service

Products used:
Birthday delivery of cake fruits and plant

Service
Value
Shipping
Returns
Quality
Thumbnail of user shraddhaa4
1 review
0 helpful votes
November 14th, 2023

The fondant was sticky. The guests were disappointed and my name spoilt because you didn't check the quality.I never thought that Ferns and Petals would be so ignorant

Thumbnail of user reenab22
1 review
0 helpful votes
September 21st, 2023
Verified purchase

Complete rip-off. We received a photo from the recipient showing a $15.99 Costco cake (whoever did the delivery did not even bother to take off the price tag) and a bunch of roses. This is after giving your company INR $8733.80/ AUD $164 for the order of a chocolate cake and roses to be delivered in Seattle, WA. Surely you could have spent a little more effort to organise a better cake after spending all that money. On Instacart I could have ordered this for $40 and gotten free delivery. You are robbing people, totally misrepresenting your offering and not presenting the gift tastefully either.

Service
Value
Shipping
Quality
Thumbnail of user sishod
1 review
1 helpful vote
May 27th, 2023

I placed an order (order# *******) on 17/05/2023 to deliver gift on 20/05/2023 and still waiting on today 27/05/2023 to receive the items. FNP customer care staff is telling delivery within 24 hours when ever I call them everyday. They provided DelhiVeri courier tracking number but their website is not showing proper information and their contact number is not working. FNP offered me 20% discount on next order that I refused because I am not going to order anymore with this people.

Products used:
Gust items - Pillow & Pendant

Service
Value
Shipping
Thumbnail of user shraddhas22
1 review
1 helpful vote
August 30th, 2023

These people are fraud nd cheater, i placed an oreder for rakhi nd was abt to deliver on or before 28th aug, where it still not delivered nd no update, even no resolution from customer care. Pathetic service

Tip for consumers:
These people are fraud nd cheater, i placed an oreder for rakhi nd was abt to deliver on or before 28th aug, where it still not delivered nd no update, even no resolution from customer care. Pathetic service

Products used:
These people are fraud nd cheater, i placed an oreder for rakhi nd was abt to deliver on or before 28th aug, where it still not delivered nd no update, even no resolution from customer care. Pathetic service

Service
Value
Shipping
Returns
Quality
Thumbnail of user dineshj21
1 review
0 helpful votes
September 5th, 2023
Verified purchase

These people dont deserve to be listed on the internet. Maximum they can do is say sorry after you will face the horrible experience. My anniversary got completed today is the next day and still cake and flowers not delivered yet. Trust me dont ever order from this website. I am totally dissappointed with their customer suppport also, very rude and only answer they will have is "sorry for loss". Like seriously? Who wants to give gift on the next day of the event? Even after charging me express hand delivery charges of Rs.999/- it wasnt delivered in the entire day.
Last year when i ordered, the cake delivered was of such a poor quality. It had to be thrown as none of the guest wanted to eat such poor quality cake.
After 2 consecutive bad experience i wont recommend this website to anyone.

Tip for consumers:
Poor Delivery, Poor info of public holidays across delivery locations, poor customer support.

Products used:
Flowers, Cake and Chocolate

Service
Value
Shipping
Returns
Quality
Thumbnail of user amitam4
0 reviews
0 helpful votes
June 23rd, 2022
Verified purchase

Thanks for always going above and beyond in providing exceptional service! Keep up the good work! I use their services at least a couple times a year to deliver flowers or gifts back home in India and I am always amazed! In the world full of uncertainty, I can rely on something without an iota of doubt!

Products used:
Flowers, cake, gifts etc..

Thumbnail of user mathais
1 review
0 helpful votes
July 17th, 2023

What was selected and ordered from their website was not delivered. It was as simple as Carnations and Baby's breath. Carnations arrived minus Baby's breath spoiling the whole presentation of the bouquet.

Thumbnail of user tarvinders
1 review
0 helpful votes
August 15th, 2022

Very third class service, I have ordered Rakhi for international delivery it was supposed to deliver on 6th August, till date nowhere about of shipments, I complained on the website, no response either, nobody cares at all, they ruined our festival with false delivery dates, I will never use this site for any online deliveries.
They are the spoilers of your mood and money.

Products used:
Rakhi

Service
Shipping
Thumbnail of user saritas51
1 review
0 helpful votes
September 6th, 2023

My order status was delivered but the recipient never received it. This was a very cricital delivery and unfortunately F&P messed up the delivery in Goa, India. This was a special occasion to mark a 96th birthday celebration so you can imagine how important this was. Additionally the customer service raised a ticket after an hour of phone calls and chats, reassured me it would be re-delivered right away, and then closed the ticket saying they confirmed it was delivered - yet it was not received. So looks like they didn't re-deliver? The customer service calls have a long wait time and even after getting through they put you on hold to confirm status and then ultimately either the call ends with no inputs or a response that the issue has been escalated. I have been a very loyal customer and initially was very pleased with their service and responses but this time it has been a huge let down. Never returning. Looks like this business has changed.

An update- this order was re-delivered late in the evening but after a lot of stressful followups over Chat ( which had longer wait times than the 2 mins they indicated) and Customer service ( Much longer wait times and inability to provide status on next steps that would be taken except that the matter is being investigated)

Thumbnail of user deepak9
1 review
1 helpful vote
July 6th, 2023

Worst experience ever... fraud website vth all stupid customer care service providers doesnt understnd the emotions of people... dint delivered d product on d day which i need... not evn responding n solving d issue... these people r not fit to run dis kind of business at all...

Service
Value
Shipping
Returns
Quality
Thumbnail of user saraha2165
1 review
0 helpful votes
September 10th, 2023

I live in Los Angeles, California and I was trying to send a gift to my relative who lives in Jeddah, Saudi Arabia for her Birthday.
After a quick google search I contacted Ferns N Petals through their website for preorder inquiries; they got back to me sending a WhatsApp number to communicate through it and to help me with placing the order smoothly due to the location and time zones difference.
UNFORTUNATELY, MY WHOLE EXPERIENCE WITH THIS SHOP WAS NOTHING BUT DISAPPOINTMENT!

I asked the agent "Mohammad Badreldeen" (Account name on WhatsApp which also had the fnp logo) from day one if I'm going to get the same exact arrangement that I see on their website picture, and he assured me that it will be the same.
THAT WAS NOT THE CASE…what I choose was a pink flowers arrangement in a gray box with a simple pink ribbon; they sent the flowers in a BLACK BOX as if it's going to a FUNERAL not a BIRTHDAY PARTY! And the ribbon was over exaggerated…so the gift went from CLASSY to TRASHY.
His explanation was "Same box is out of stock we arranged in black box."! He Never got back to me to ask me if I'm ok with the changes they made! I would've changed the color of the flowers to red or changed the box with cheerful color of paper wrap.

I also told him from day one that this gift supposed to be a surprise gift, and they should contact my relative early enough to make sure that they can get hold of her and get her address before her birthday day (due to her difficult sleeping and work schedule) and he assured me that he will do that.
THAT WAS NOT THE CASE…They were very poor in their response and communication, ignoring my messages for hours even though that I can see that they had open it but they don't respond; regardless of the fact that they were aware of the time zones difference that was the biggest issue.
When I brought the communication issue to his attention his explanation was "The shop was already closed the time you send the messages."! That was regardless of the fact that I asked him about the work hours way before ordering the flowers and I was informed and I quote "We work the hole week from 10AM-12AM except for Friday 4PM-12AM."; I was only sending my messages during these hours!…It turns that he was GIVING ME THE WRONG INFORMATION ABOUT WORK HOURS INSTEAD OF SAYING THAT THIS WAS THE DELIVERY HOURS!
The delay in contacting my relative is what caused the gift to be delivered with the condition of revealing the sender name and taking away the surprise element that I was planning for, and for the delivery to be on a different time slot than what I choose (late night instead of morning/afternoon delivery).

But really the cherry on top is using a regular piece of a print paper "as a card"! They just folded it and squeezed it in the envelope!
SO I PAID ALMOST 350 SAR TO GET A CHEEP PIECE OF PAPER TO REPLACE A BASIC CARD! WHO DOES THAT? THIS IS BEYOND RIDICULOUS!

When I told him this is not right and I need to talk to a supervisor or manager to fix this (as the flowers was not delivered yet) he just offered 25% off for the next purchase…AS IF I WILL PURCHASE ANYTHING ELSE FROM THEM AGAIN AFTER THIS HORRIBLE EXPERIENCE! That was instead of offering to upgrade the gift by adding some chocolate or cupcakes or whatever other options they had to satisfy me as a customer.

THIS WAS A HELL OF EXPERIENCE AND I'M NOT SATISFIED AT ALL.

THIS SHOP SHOULD TAKE OUT THE ORDERING OPTION FROM THE UNITED STATES, BECAUSE IF SOMETHING LIKE THIS HAPPENED HERE AND A CUSTOMER IS NOT SATISFIED WITH THE PURCHASE THEY GET REFUNDED, OR AT LEAST GET UPGRADE ON THEIR PURCHASE OPTION.

Sarah

Tip for consumers:
They are totally unprofessional.

Products used:
Flowers

Thumbnail of user roe5
1 review
0 helpful votes
December 26th, 2022

FRAUD COMPANY, LIARS, SCAMMERS YEAR AFTER YEAR.
INSTEAD OF ORDERING THROW YOUR MONEY INTO A BIN.
EVERY YEAR SAME EXCUSE< DELIVERY ATTEMPTED, DOOR LOCKED, MOBILE OFFED... ALL LIES

Tip for consumers:
NEVER BUY FROM THEM; INSTEAD THROW YOUR MONEY IN A BIN

Products used:
THE PRODUCT WAS NEVER DELIVERED> HOW CAN YOU RATE ANYTHING?

Service
Value
Shipping
Returns
Quality
Thumbnail of user piaa5
2 reviews
0 helpful votes
August 24th, 2021
Verified purchase

In August 2021 I ordered from FnP a few Rakhis along with combo of sweets and a different order of a gift item to be shipped at the one same address. The Rakhis were received but Cadbury Silk chocolate which was in combo offer was not delivered. Also the order of the gift item was not delivered. They refunded INR 99.00 for the chocolate. But they are not refunding the amount of the gift item. Multiple emails with ticket numbers were raised and the Customer Service Department refers to the Status 'Delivered' on the order. On each email I have explained that the Status provided on the order is wrong and that the item was neither delivered nor received by us.
There's no apology from their end, no regret of missing the item, not accepting the non-delivery of the order or there is no refund coming from them. I raise the issue every morning since August 16 and today is August 24. The issue is still not solved.
Ferns N Petals pioneers in breaking hearts and trust. Really a shame!

Tip for consumers:
FnP is a hit or miss. Never 100% reliable. It's a shame how they make you go around in circles and not care about your time and money for items they fail to deliver. It's very frustrating.

Products used:
Rakhis. The other items on the order was not delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanjeevc7
1 review
0 helpful votes
October 29th, 2022

Diwali order never delivered, now having probelm to get refund on my card. They are just delaying the refund

Thumbnail of user sandhyar14
1 review
0 helpful votes
October 3rd, 2021
Verified purchase

Hi frnds. My experience was too good with ferns and petals, they delivered on time with good quality. They trust worthy. We can easily trust on money

Tip for consumers:
Ferns and petals is good website to send gifts for loved ones.. they provide u with good quality also .. we can trust as per money wise .. good experience with them

Products used:
Flowers

Service
Value
Shipping
Quality
Thumbnail of user prabhleens
1 review
0 helpful votes
August 19th, 2021

The pink roses send to my husband did not meet the quality standards. They were wilted. I was a bit disappointed with that to be honest.

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4.4
168 reviews
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