FedExReviews 2,890

Hello great service very humble. Very nice. Very polite very strong willed and hard working, you fed ex people are great.

If I could rate zero it would be below that. Third time I tried to lodge a complaint against the delivery person. Call taker spoke English but had an accent. I wanted to speak with a supervisor or manager. The name given was foreign but I was not able to clearly understand it. I was transferred only to get disconnected from their end. Called back and had to explain my request again. Asked to be transferred to a supervisor or manager. Call taker said she needed to ask permission. I asked her were this call was originating from. Guatemala really? I requested a US customer service number to call. FedEx does not have one. I researched online and obtained corporate number out of Memphis TN. Called there and placed on hold for 1 hour 1 minute and disconnected 10 minutes before the corporate office closed on Friday 10/29/2021. I will be calling back on Monday. All I want to know is how do you correct poor business practices starting from the customer service representatives to the delivery drivers. FedEx developed a tool for delivery instructions why are drivers not accountable for following those instructions. The customer goes the extra mile and signs up for the delivery manager special instructions only for it to fail each delivery time. Why is it so difficult for customers to report a complaint. Obviously there has been an intentional failure to communicate obstacle set by FedEx. No wonder a billion dollar company dropped FedEx contract.

I ordered clothes online, and given an estimate of October 25 for delivery. It was out for delivery on Oct. 23 or 24. Very good service. Then things went bad. An employee at Fedex (I assume it's a delivery driver) missorted the package. So the package went to WA for 2 days, OR or a day and is currently in CA. I'm in NM so it will take another 2 or 3 days at least to get it.

I spoke with 3 customer service representatives, asking them why the package was out for delivery, then shipped to WA. None could say. I then spoke with Angelo. I think he's the only competent employee Fedex has. I asked him why the package went to WA. With a few keystrokes he told me it was missorted. He offered a credit for the delay. So 3 out of 4 Fedex employees are not able to give any helpful information. Angelo bumps the review from 1 star to 2 stars.

When the package does arrive, it will be too late. So I'll send it back to the place I ordered it from, and let them know Fedex cost them a sale.

Sent a new iphone13 pro max to my son at his dorm, signature required. Security can't sign and says the driver walked out with package. Repeated calls to fedex yielded no results. Phone gone.
What is signature required even for? I will never use fedex again.

I ordered an expensive tablet for my child for Christmas. Unfortunately I had the pleasure of dealing with FedEx once again. The driver decided to throw the box out of the window and leave it in the road where it's soaking wet from rain sitting in the sun. I've had this driver come to my house five times in the last two months doing the same thing to every package I've had delivered.

FedEx will steal everything they could. People who work at FedEx Intl are trained to be skillful at stealing, extortion, bribery and lie. Once your package is in their hand, they have the collateral to do any criminal activities upon you. They are one of the biggest Mafia criminal organizations in Mexico, bear an international shipping company's name. They also thought they partially control the local government, so they can do whatever they want. If you encounter any difficulties with FedEx, please report your local fiscalia office if they try to charge you extra money or they stole your package.

FedEx well it's now been 26hours on a truck after a 14 day delay after a 7-Day shipping agreement. I'm at work I don't have a tablet and it will be shut off today because I don't get to send the return product. My bank account will be charged extra for this inconvenience. You've cost me an exorbitant amount of money but I don't expect you to fix it. All It had to travel was four states, this wasn't a slow boat from China and yet that can get here on time at the agreed delivery time! It's a shame since Samsung uses FedEx and I don't get the option to choose.

I ordered a phone sim card for another service. Had it mailed 2day mail. Now it has been close to two weeks. Last I've found it chilling drinking a beer at the Bessemer Alabama facility for the last five days. I actually called them to check on it and they went straight to the package and said it has not been processed yet. Of coarse I said, YOUR STANDING RIGHT THERE BY IT. PROCESS IT. ( Sorry sir that's not protocol. Well FedEx, I got your protocol, and it's been a minute so why don't you come on down and SUCK IT

I was tracking my package. On Saturday it was out for delivery, but I get a message we were closed at 2:39 p.m., we were open till 8 p.m. that night. On Sunday they said they could not deliver because we were closed, ONLY PROBLEM IS FEDEX DON'T DELIVER OUT HERE ON THE WEEKENDS. Now on Monday my package is out for delivery and I watch the fed ex truck drive past the house, I call fed ex and get told that my package will now be delivered on Tuesday. STAY TUNE FOR THE UPDATES AND AVOID SHIPPING FEDEX AT ALL COST IF YOU WANT YOUR PACKAGES! THEIR CUSTOMER SERVICE IS NON-EXISTANT!

Fedx customer service said it was up to me to contact sender when they screwed up the delivery. I was at home and they did not knock, ring bell, or even better, leave small box in my waterproof box on my step. They left me a note to say I was not at home even though the package did not require a signature. They left a slip for me to sign saying they would try again (sure). After three days, I checked tracking to see the package was on it's way to Airport in Paris France. Customer service said it was up to me to find it. I escalated to supervisor who never answered. I wrote shipper who was not at fault for this stupidity. No service, no sense of responsibility, no box either. What an incompetent company! What happened to them?

I recently wanted to mail a cheque to Puerto Rico through their International First in a emergency situation, which costs over 200 dollars on 19th.
Here is thing, I prepared documents to their custom brokerage on the same day to clear customs. There were no response since then.
Today, 25th, I finally get response. They claim that custom clearance failed and my package will be either destroyed or returned. It will cost me 60 dollars to get my package back.
300 dollars are wasted. I will admit my mistake if there's anything I am doing wrong. However, when I asked them if there are any problems with my documents. There is no response or someone told me to wait. After 7 days, they tell me they can't do it. What's wrong with you? What did you do in a whole week? What did you do when I ask you if there's anything else I can do?
Attitude matters. Well done Fedex and keep going.

As per the title, very bad experience with FedEx... After more than two months since I shipped 5 boxes from Japan to Spain, I am still waiting for them to give me the invoices of the expenses with the information I requested and necessary for me to get a reimbursement from my company. I have contacted their customer service countless times to no avail... The worse company for a particular shipping I have ever dealt with. Not recommended at all! Stay away!

I have really bad experience with this shipping company, 2 out 5 shipping either delay or never show up. The latest shipment I had is took over 2 weeks and have no date confirmed on delivery. Imagine if you own a online store and shipping daily to your customers and using this company for shipping. How much damage will do to your business. Take a look at the image the destination to Tracy but it didn't deliver and continue going around the world...

For two years I have had packages misdeliveted by FedEx. Supposed to be delivered to my front door. Always dumped on the ground just inside or often outside my gate. Exposed to weather and theft. I am elderly, handicapped and housebound. Latest package was frozen food, dumped over my fence at the road near my mailbox!
I was unable to access it. Called FedEx, no help. Customer service is nonexistent. Drivers are lazy, will not do their job. Company is crap. No wonder they are losing contracts. AVOID FedEx if at all possible!

Package supposed to be delivered on a Friday- then at 3 pm on Friday they change status to possible delay… it's still two states away?!?!? How do you not know before 3pm on the day it's supposed to be delivered that it will be delayed?!?

Our veterinary office is fortunate enough to have Serina as our FedEx pick up gal, we adore her! She comes in daily, always has a smile on her face (under her mask) is so friendly, and patient! Our entire staff recognizes her when she comes in and we all have a great apparition for her role she plays in getting our samples sent out in a timely manner. She is an excellent representation for FedEX and should be recognized as such! Thank you Serina for always doing such an outstanding job!

I swear they have monkeys driving around these packages with no care as for the people who ordered them. I ordered a desk that was supposed to be here Monday of this week (10/18/21) and it is currently Thursday (10/21/21) and every day, they have pushed my delivery date back. Not to mention, I ordered my girlfriend a gift for her birthday on September 25th, ITS OCTOBER 21, A MONTH LATER AND STILL HAVE NOT GOTTEN IT. I don't know why FedEx is still a business, but no one is satisfied and we need to shut them down. You guys are the worst at delivering and caring for customers, I will pay money to never use FedEx again.

I had ordered a deep freezer. I was at home and I got a text saying my package was delivered so I go outside and it wasn't there. I call fedex to figure where it is the lady who answered had an attitude with me told me that my name and address is not the delivery address even though I was on their website looking up my tracking and my address was there. Then she hung up on me instead of disputing the situation. Called Amazon and they looked it up and said that my name and address was on the package to be delivered. I am out of $240 for some fedex driver to just take my stuff and keep for themselves. I will never allow fedex to deliver anything else to my home.