FedExReviews 2,890

I've had the unfortunate experience of having to deal with Fedex for an international shipping and I'm going to gladly pay more for a different carrier if I can help it.

I've had to chase these people down to get my boxes out of customs - no one contacted me.

My order didn't make the delivery time - after being released from customs. I understand customs has a bunch of things that trip shipments up. No one contacted me.

My tracking # is unreliable - I don't actually know where my package is. Customer service gives me conflicting information about when and what actually happened.

I paid almost 400$ for two boxes and I'm having to figure out why they aren't doing their jobs.

I don't know if it's the area that I live in, but I've actually had deliveries placed up against my garage door. Sadly I didn't take any pictures of that delivery, I was just extremely angry at the time! Every delivery that I have dropped off by FedEx is right up next to the front of my garage. As you can see from the picture attached it's not up by my front door. UPS always delivers my packages right up next to the front door and rings my doorbell. FedEx never rings my doorbell and today I'm lucky that my packages are this close and not sitting outside my garage door. I do have the app set for notifications and funny enough it doesn't work.
Granted I do have a pretty long driveway but UPS never parks in my driveway. FedEx has no issues driving their big trucks into my driveway breaking up the cement on my driveway. The other night a package was delivered after sundown and again no doorbell. I just happen to check the tracking about 9:30 pm and see that there was a package delivered. I really wish people would give you an option between FedEx or UPS because I would always choose UPS! FedEx in my town is ran by nothing but a bunch of disrespectful clowns!

If I could I would give 0000 stars the worst deliver service. They need to be shut down. My package was suppose to be here Nov 3rd was not everyday since they send me a message saying. Will be delivered by end of day NO PACKAGE
IN TRANSIT On FedEx vehicle for delivery MUNSTER, IN
It is now 7 days late. I try to call but the recording you have to give your tracking # to does not understand tracking # I said it and and 2 different phones to put the number in still no luck and until it understand your tracking # you can't speak to a real person. This is not the 1st time this has happen with Fed x. This company is a big joke if you order something and Fed x delivers it good luck getting it. Good thing I didn't use over night express.

Fedex has to be the worst shipping company I have ever used. They are never on time, and they often damage the packages. They claim and charge for delivery dates that they know they won't meet. Try ups or literally anything else. I ordered a package from Russia, had it detained at customs for a while, then released several weeks later. And it still came with less of a delay than my average fedex package does.

I ordered a perishable item through FedEx Express... well, ZERO service and no package... not even a message as to why!
The tracking info changed delivety date three times... adding days to when to expect delivery. Then, suddenly on Sunday, even an indication of any delivery disappeared from their site. No message to me or the shipper. Complete disregard for the people paying them.

This package was suppose to be delivered on Wed. The 3rd. They kept changing the delivery day. Out of the boxes, one was marked "delayed".
FedEx also claims they picked my package up from Chewy.com in Portland, there is no Chewy in Portland. There tracking (box 3) time traveled, it went from FL at 1pm to OR at 2pm then to TX at 11am all in the same day.

100% of the time a product ships through FedEx it is at least a week late. I watched a packed travel 700 miles in a 2 week period, were they walking? I have stopped ordering through companies that ship with FedEx.

Had a package sit at a facility less than 2 miles away from my home for over a week and was told I can't come pick it up. Every day, I was promised the package would be delivered by 9am the next morning. I was hung up on by rep and Lied to numerous times about the status of my package. I look up on day 6 of the package sitting only to find out they mailed it from the facility two miles away in Philadelphia to Maryland! Meanwhile I ordered and received packages from Taiwan, California, and Canada through USPS all while my package sat in my city in a FedEx facility.

Welp, an International manufacturer choose this freight carrier that is sending samples for examination. I tried to sign into my account on my mobile phone and was taken to page that stated FedEx is having issues and to retry. So, I did. That was fruitless. Next, I downloaded the mobile app. Same error message. Then I thought maybe I was goofy, so I asked to verify my account ID. I received email back verifying what I already knew as correct. Then I thought, I must need to reset my password as I have not signed in for many months to tell FedEx where to leave delivery should I not be around to sign for it. Again, put a request into reset. That email link, took me to a blank page. WTF? Next logical is to call FedEx, right? OMG, wrong! I finally got to Edward in tech support after FedEx's useless voice recognition. USELESS! HE COULD NOT HELP OR TELL ME WHY. WTF? No wonder why I shun far away from FedEx when it comes to shipping. EDWARD IN TECH SUPPORT, cemented that belief again. Even when I asked to speak with his manager, EDWARD, stated there is no upper level support. Just don't FedEx. Rely on DHL or TNT for International, and UPS for local stuff. Run away from FedEx, and save yourself from a Friday headache.

Received my expensive bike damaged and delayed.
The service is awful! No one to talk to… it's like talking to a scripted wall!

I take my packages to FedEx, they weigh and measure, gather all the information and give me a receipt with 1 price on it. Then they bill me more on my credit card later. Which happens more than half the time. I called FedEx and spoke to someone who would not transfer me to a manager. Called again, the next person said they were going to transfer me to a manager, instead I got that stupid automated menu. I called a 3rd time, they transferred me to a manager, I told her my issue, nothing but silence for a minute, then the survey started playing asking how my experience was.

Package was delivered to a distribution site approximately 30 miles from my home only to be sent back to shipper because "unable to deliver". Address was verified and I have been home everyday since the package left the shipper. It was very difficult to speak to anyone in customer service. Once I did make contact with a person, there was no effort or sense of repsonsibilty on their part to track my package and deliver to my address. Their was no recognition that they were responsible for delivery at all. Their recommendation was that I conctact my shipper. The customer service representative would not escalate the situation to a superior even after I requested. Needless to say, I contacted my shipper, resolved the issue and will not allow Fed Ex on my property again. I write this after having simliar experience in the past. The company is not customer-focused. There is no indication that they are attempting to provide a a quailty service. Thier website is vague and they have created a cumbersome process to speak to anyone to get issues resolved. Poorly managed reagrding non-corporate customers.

Fedex lost and/or destroyed 3 of 4 items in my package, and then repackaged the remaining item and delivered it. No explanation as to why 3 items were missing, apparently this is their typical mode of operation

The world worst service I ever had. They don't have proper management between the team and team leader. Sending fake emails that we'll deliver it tomorrow and never comes on time whole week it was going. They are contradicting their statements. Team leader said on Monday ur package will be delivered in the morning but till 6 we waited but they did not deliver. FedEx doesn't know their driver's contact details wow. No system. Team member abc (don't won't to name her)when I was asking the question she disconnected the phone on my face what customer service. We have mentioned TL tell driver give us a call Or how to access the building but today their team member is telling me we don't have access to ur apartment which is mentioned in our system. They wants to leave our package outside the building where renovation is going so labours and companies near by. But FedEx is not worried about it coz it's ur package not their.
I NEVER RECOMMEND THIS SERVICES TO ANYONE.
NO STAFF MANAGEMENT
LACK OF TECHNOLOGY
LACK OF CUSTOMER SERVICE
CONTRADICTING THEIR OWN STATEMENT
MISGUIDING CUSTOMERS

I waited for five hours on Sunday for FedEx to show up. Tied up my whole day off and the results are disappointing. No delivery, no communication on why and no communication on when. How can a large company like that fail on something every other delivery service has been doing successfully for years. Get with the times FedEx. Here on out if the delivery is FedEx I am not purchasing the product.

I was trying to get a return service envelope from Fedex service center at Tanasbourne Village, Hillsboro, OR, today. I was told I need an account for this. Fortunately, I had an account but forgot the account number. I requested the professional (?) who was working there, if he can access the account number with my name or phone number, but he could not help. He asked me to log in the account and get the account number form account manager. After i logged in my account from a computer, the account number was not showing and asked me to call customer service. I called the customer service and got the account number. When I came back to the professional working there with the account number, he logged in and then said, that account number is a cash only as my credit card in that account has expired. I requested if he can update the credit card information in there, he said he cannot update any credit card info but can use that as a cash only option. I went back and got cash to get the envelope, and then the service person said we cannot use the cash for return mail service (he contradicted his previous words). He told us that we need to update the credit card information in the account, otherwise they cannot help us. I called the customer service again and they said credit card information is a different department and they are closed at 2 pm and that will be open on Monday. The service is beyond horrible!