FedExReviews 2,890

My package should have been here yesterday right now there's no scheduled delivery date? I've been told I can't speak with a supervisor?

I've had many deleveries disappear and had to have items reshipped over and over. I've submitted 13 complaints about the driver here and nothing has been done. Last week the driver rang my intercom door, I buzzed him in and he never came to my door or dropped the package off. The same exact thing happened Saturday and today. I called to complain on Saturday. I called again today when this other shipment didn't make it. Their customer service told me the driver said he couldn't get in so he left it outside of our security gate on the street in Downtown Chicago next to Wrigley Field. So if it didn't get stolen I would be shocked. They refuse to talk or reprimand the driver and told me it's the sellers fault and they won't do anything. The two packages that he lost or stole himself were on a deep discount and fanatics is out of stock. All these thefts have caused me time on the phone trying to reship and searching around my entire apartment complex. I work for $35hr. I want $455 comped. I've contacted the BBB. For 3 months packages have been arriving normally but previous to that I lodged 10 other complaints because of food delivery being thrown over our gate, lost packages, and damaged items. I hope you go out of business!

They suck. Every time not sometimes. Every time i have a package coming through them it gets lost, delayed, or it gets delivered to the wrong address. Its ridiculous. No other company has so many issues. Oh dont get me started on the customer service if u can even get them on the phone. Yea its that bad.

Technology is ruining the common sense of some delivery people…. They'll deliver by what GPS tells them rather than looking at street signs and a damn address! Friday made 7 times in the last 6 months—still waiting to find out where my Thursday delivery is! #$#*!FedEx

I purchased a new Apple Watch 7 from Best Buy. No delivery to store so came to house. Or it was supposed to. They showed it was delivered but not to me! Item costs $450 and no signature required. So stupid. Also called Best Buy. Both opened investigation tickets they will work on next week. Wow! Just get your incompetent drivers to slow down and take them to right place. Now go back and find it!

Using FedEx is an effort in futility. My packaged did not show up as their tracking system showed. I have called their customer service 5 times over the last several days and all I get is another lie. Package was supposed to be delivered 4 days ago. Then they tell me a different reason why I haven't received it and another promise for delivery. My promise to them is that my company will never use Fedex again. They are terrible.

Eventually had to go the FedEx office and pick my package up. Turns out our neighborhood is near the end of their daily route, and by the time they got close it was too close to quitting time so they headed back to the barn and kept scheduling the delivery for the next day. Meanwhile I have to stay home so I can sign. Unbelievable.

Absolutely the worst service from customer service to delivery services. I paid a ridiculous amount for a promised over night delivery to be told it would not be and no money would be refunded. First they blamed it on Covid than blamed it on the the Airlines, Than said not our problem it is on our written disclosers of course that NOT ONE person tells you about. HORRIBLE HORRIBLE SERVICE!

Back in the 80s, FedEx was the bomb. It was the new fast shipping and the customer service was excellent. No more, this business has gone so far downhill that I use either the U.S. Postal Service or UPS if I have to send something. Since 2014, I have had issues with FedEx, starting with when I sent something to my son. I phoned FedEx TWICE, each time speaking with them so long that in the end, it was 1.5 hours total on the phone with them and the package was still never delivered. I stopped shipping with them but do receive deliveries from them and oftentimes the package is held up for DAYS at one of their locations. My daughter's computer got stolen by FedEx. Speaking with the agents, you could tell by their feedback that this occurred. I think it got stolen off a truck, from what they were saying, because it was in the warehouse, then on the truck, and never made it to our house (nice neighborhood, things don't get stolen). If you have a choice, use USPS or UPS.

Zero stars. FedEx sucks. No updates regarding delivery. Website doesn't work properly. I absolutely would never recommend, my package is being delivered by my supplier so it was not my choice. Companies should go with UPS!

If you ship anything PRIORITY OVERNIGHT still it will not be delivered with lame excuses
DelayCustomer not available or business closed.
Just so that they don't have to give the money back.

IT TOOK 13 DAYS TO SEND 90 MILES?
FEDEX IS BAD FOR THE USA, THEY ARE HURTING AND ROBBING OUR ECONOMY BEFORE THE PENDEMIC AND DURING.
EVERY ORDER I HAVE THEY SCREW UP.
FROM
DAVIE, FL US
TO
Port Saint Lucie, FL US
Travel History
Shipment Facts

Local Scan Time
TIME ZONE
Monday, October 11,2021
11:39 AM Port Saint Lucie, FL
Delivered
Left at front door. Signature Service not requested.
3:03 AM WEST PALM BEACH, FL
On FedEx vehicle for delivery
2:57 AM WEST PALM BEACH, FL
At local FedEx facility
Saturday, October 9,2021
2:41 AM OCALA, FL
Departed FedEx location
Friday, October 8,2021
6:18 AM OCALA, FL
Arrived at FedEx location
Thursday, October 7,2021
10:52 PM TALLAHASSEE, FL
In transit
9:46 AM BEAUMONT, TX
In transit
Wednesday, October 6,2021
5:05 PM FORT STOCKTON, TX
In transit
4:02 AM DEMING, NM
In transit
Tuesday, October 5,2021
3:01 PM SALOME, AZ
In transit
2:59 AM SAN BERNARDINO, CA
In transit
Monday, October 4,2021
9:56 AM BLOOMINGTON, CA
Departed FedEx location
Sunday, October 3,2021
1:04 PM BLOOMINGTON, CA
Arrived at FedEx location
12:29 PM BLOOMINGTON, CA
Shipment exception
Barcode label unreadable and replaced THATS A LIE.

I called the number below and was very upset. He asked me to repeat myself. I asked him if he could hear me. He then hung up on me. He wasn't in the United States sounded like another country. I called back and got a nice lady with the same accent. She was nice. She calmed me down and asked for my tracking number. Turns out the shipper sent me the wrong tracking number. When FedEx sent me a email saying my package was delivered. I thought FedEx made a mistake and dropped off my package at the wrong address. The point is "I didn't need to be hung up on". Just saying "let's look up your tracking number".

*******3339

Priority overnight
Takes 5 days with no one to help. Talked to 10 different representatives all from other countries some with chickens in the background. Been hung up on 5 times. Never again. I could have driven to Atlanta 10 times in the time it took to get this package

The only reason I chose 1 star, is because I couldn't put 0 stars. It doesn't get anymore black and white than this.
I preordered the new Metroid two days ago on October 7th. At first it told me it would be here yesterday, October 8th. I figured this was unrealistic, and didn't count on it actually arriving yesterday though. I think it would probably be unreasonable to expect that anyways.
Yesterday rolls around, October 8th. The shipping information changes, saying it should arrive TODAY October 9th. I figured this was a little more reasonable at least.
Today around 6:57 the tracking information changes to show that it is on a truck ready for delivery. 11:00 rolls around, so I check down at the mailbox for any sign of anything. Nothing. It is also worth noting that I have my phone number linked to this order, AND I have a security camera capturing footage of my driveway and front door. At NO point was there anything on the camera other than me walking out to check the mailbox and to walk my dog.
By 12:30 the tracking information has changed to show that "a delivery attempt was made" and "no one was home."
This is a blatant lie, and downright lazy. I've clearly been here all day and have visual proof they never once came by. Granted, I do live a bit out of the way so normally I could understand if they couldn't find the address. However my phone number was absolutely available to them (I can tell because whenever I call the horribly unhelpful customer support line they automatically brought up my order number on the first call) and they could have very easily called to figure out exactly where I was.
Then there's the case of their customer service. Getting the runaround from an actual person is one thing and already infuriating. Getting it from an automated voice? Unacceptable. It's near impossible to even speak with an actual employee.
This companies laziness and dishonesty are absolutely undeniable. I wouldn't be surprised if any of the reviews claiming anything over a 2 to 3 stars are plants from FedEx to try and save face.
Bottom line, the only time you should be using FedEx is if you absolutely have 0 other options, or you simply don't want the package to arrive on time or at all. Horrible company.

They do not deliver on time like ever. They also give you no updates and try to fool you. They only are the worst shippin company i have ever shipped or received packages with. I ordered 2 weeks ago with fast delivery and still have not gotten it. Ups is so much better they deliver on the date they say they will

Fedex continuously delivers packages to wrong address. I will instruct my Vendors to use different carrier or lose sale.

Had a time sensitive return package. These idiots decided it was fine to leave it sitting for three weeks BEFORE finally coming back around, four days after I contacted fedex again to complain. They're horrible. The first driver that was supposed to show up, never did. But miraculously, I received a text saying that he had come by and no package was left outside. I was home all day. I saw him drive up, get out of his truck, see the package, walk up to it, tried to move it, thought it was too heavy, and he walked away. Called FedEx immediately, and was assured he hadn't been there, and would absolutely come by to get it. I didn't feel like fighting with someone that was clearly lying, and very clearly didn't care. I could barely understand what he was saying anyway because of his incredibly thick Indian accent anyway, and condescending talk from him sent me in a seething anger. Went out of town the next morning, and was gone for work about two weeks. When I get home, what do I see? The same package still sitting in front of my door. Called FedEx again, and was given the same condescending Indian accent that I could only understand about a quarter of. Called my local FedEx delivery center, explained what happened, and blasted the poor guy who had the displeasure of dealing with me. He escalated it to the manager of the center here, and shockingly, the package was picked up about a day and a half later. I'll never FedEx again, not if I can help it anyway. Anyone who doesn't believe me, is more than welcome to tell me where to send about 50 emails from the FedEx customer service representatives and the local center here verifying exactly what I've said is true.

They have left my packages at the main entrance of the apartment building to get stolen. Left packages outside the leasing office when the leasing office is closed.my packages show up damaged and opened. I've had stuff missing out of packages. They deliver it to the wrong door and give you the other persons package. I have a sign on my door that says to knock because we have package theft in the building since the pandemic, so they don't knock. I have a note in my delivery thing saying to knock, and they still don't.

I had three packages to be delivered in one day awhile ago. All on the truck ready for delivery. But all three were heavy. The guy delivered one, and said I wasn't home on the other two so he couldn't deliver it. Came back the next day with the two packages on the truck. Delivered one and said the other couldn't be delivered because I wasn't home. At this point, the heaviest package is still waiting to be delivered. The max weight per package was 50lbs or less. I got an email saying if I wasn't home on the third attempt to make this delivery, I would have to pick it up myself from FedEx. I called and was extremely unhappy. They did finally deliver my last package on the third day.

They've done this type of stuff to me before. Complaining does no good. I tried complaining to every branch of command I could think of. They act like they care on the phone to shut you up. But do nothing to fix the problem.

So when I can't find my package. I go look for it. I usually find a stack of packages for different apartments in my building. Then I get to do fedex drivers job and deliver the packages to the proper apartment door. You never know if someone has life saving medicine in a package they need ASAP. We have a lot of older people living here. Then there's the mean people who find it and steal it because FedEx can't bring a box to a door. He just leaves at the main entrance door.