FedExReviews 2,890

I am extremely disappointed with the service i continue to receive. When i call fed ex about packages in the past i have been told things that was not upheld to. I run a company and i have to always tell my clients that they will not have their product for the event due to fed ex not doing what they said they were going to do. I have also had inventory ruined due to this as well. This time my date was changed once again without anyone calling or sending a notification to my phone. By the time i got a chance to check the tracking and called i was told that i couldnt even come to pick it up. Due to it being at a ware house. I have an event today and i was told that i would get a phone call with someone telling me weather or not they would be able to get it here by 1030 which is the latest i can have it delivered so that my client can have it in time. Instead i got a very aggravating phone call by someone who was just repeating the information that was already on file with no answer to my question or solution to my situation. It is now the 19th at 10:50 am and my package still is not here and i did not get any phone call. This company has let me down as a customer over and over. And these issues have nothing to due with the holiday or covid. I say this because these issues were happening before all of this. The only reason i use fedex is if my customers request it or someone i ordered from used it. I really hope that this company cares enough about their customers to do what they say they are going to do and call.

Zero stars... FedEx tracking indicated my package was placed on their truck on Dec 4 in Austell GA for delivery. I witnessed two different trucks deliver 12 packages within eyesight of my home but no package for me. Their tracking indicated no delivery that day. My package was logged back into their Austell center on Dec 4 and put on a truck on Dec 5th. Their tracking indicates that the package is still on a truck in Austell for a delivery 12 miles away... its now the 14th and no package. Contact FedEx twice, the first time the guy on the phone gave no valued information and was basically worthless. Took a while before he finally admitted he has no idea where my package was nor could he tell me when or if my package should be delivered. Spoke to another FedEx employee two days later who at least sounded concered and admitted they mess up but my package still has not been found and no further response from them after they said my package would be delivered within 24-48 hours. Nothing yet... Seeing SOOOOOOO many negative reviews from this one location is called a clue FedEx... Change your management, change your process, contact local authories to find out what is happening to all these missing packages.

Customer Service is nothing more than an automated recording of certain answers to generic questions. It is almost impossible to speak to a human with your specific concerns. If you are lucky enough to speak with someone they are very polite and they take information about your concerns, however they have to pass the information on to someone else. They tell you someone will call you back in a couple of hours. Do not expect a call. Happened to me 3 times. Delivery of package for me took 13 days from Fl to Md.

We have been receiving food from Hello Fresh except for past 3 weeks, horrific service from FedEx. 2 weeks ago our box arrived late in the evening of the last day food would be good. Box was sitting on our front porch totally open, with broken gel bags that had leaked and saturated our food. Food was warm, smelly and slimy. 1 week ago box did not arrive as promised and day after it arrived, a woman I did not know said she received box and opened it seeing it contained vegetarian meals, she did not want it and brought pilfered box to us, explaining what happened. Now this week we were told food would arrive on Monday- did not come. Today there is no update just a message that no delivery is scheduled, today nothing obviously came and tomorrow is the last day food will be good and site just now claims no delivery scheduled. I have no issue with Hello Fresh but canceled our subscription due to FedEx's inability to deliver perishable meals.

FedEx started out by saying my item was coming from a location but was tracking another location/state. They said my package arrived at my local post office on Saturday and was also out for delivery that same day. I waited all day with no package thinking it was my post office. Now today it marked it back in KS then arrived in my location and is waiting on it to get to my post office for delivery however it says "ready to ship" and the tracking lines look like it's now shipping out. I've been waiting on this since November 30th!

Good Lord - what has happened to FedEx in the past year (even preceding COVID)? They used to be the gold standard of shipping companies, but not any more. There is no way to contact a responsive human by phone (I couldn't tell if I was dealing with IVR or an actual person, but whoever it was could not follow what I was saying in short, simple phrases and distinct pronunciation). There is Zero feedback to email inquiries, and the delivery drivers now rank at the bottom of home delivery services in terms of quality and reliability. Hopefully Amazon will purchase FedEx before they go into bankruptcy, but if not, UPS has continuously been getting better, and Amazon Prime now seems to have a fleet of aircraft and delivery trucks. Sigh, another American institution that paved the way bites the dust through their own inattention and lack of care.

I would give zero star if I could. They delayed the deliveries not just once but every single time in the past 10 months. The hub in Austell, GA had been so bad that I cursed under my breath when I saw my online orders were handled by FedEx. All the online stores should quit using their services. This company is 100 times worse than USPS.

Terrible service. I have been forced to wait by my front door for 4 days because Fedex keeps saying they attempted to deliver my package but nobody has answered the door. I think the driver doesn't even get out of the truck because I never saw or heard anything. When calling FedEx to ask if there's an alternative solution, I am unable to speak to a human. Their automated system simply tells me "There's nothing else we can to do help you" and hangs up on me. How is this acceptable service?

FedEx tracking indicated that a package was delivered to the customer (me) at a specific time. This is dishonest. I was not home at the time indicated. The package is nowhere to be found and there isn't any note offering a pick up option. UPS at least will provide the option of picking up at a local facility. In the past I have had more than one package at my door or sent to me that were NOT delivered to customer as the tracking information indicated.

Can I give a negative one million star please? I've been shipping package from Canada to the US every week and never encountered a problem. However, buying stuffs from the US and paying for international priority shipment is TOTALLY not worth it. This is the second time that I lost my package. The address is very clear and if the driver couldn't find it he/she could have called me cos my phone number is in the waybill. I let it go the first time but not this time. I think making the same mistake is just STUPID! They don't even care whether the package gets delivered to you or not. I don't know what kind of people they hire to work for FedEx. In fairness, some customer service representatives are nice but some are complete $#*!s. I don't want to mock anyone but majority of their drivers are COMPLETELY DUMB! How can you make the same mistake twice and deliver a package to the wrong address? Then when you follow up with them they'll tell you that it might be stolen. It might not be stolen - it might be that the driver is so dumb to figure out that he/she is delivering to the wrong address. Can they not read?! Very stupid!