FedExReviews 2,890

FedEX driver just dropped my package of over $200 dollars off at the wrong address and wrong street. I saw him delivered the package and then i got a notice my packaged had delivered and then realized the driver delivered to the wrong address. I called CS to let them know about this and they could of cared less. I have UPS deliver here all the time and have never had this happen. FedEx drivers apparently do not care where they leave people packages. Will hopefully not have anything else go thru them. There service all around is terrible.

I've never had a problem with FedEx before but within the last two days I've seen FedEx in a whole different view. My fiance ordered my a live baby gecko. A live animal it was supposed to be here December 2@4:30pm and we got notified that they kept my package at the facility instead being on transit. Following today December 3, we got notified that yesterday it got to ABQ, NM at 7pm. And it would be delivered in the morning. I waited and waited all day and still nothing, Then got an update that it would be here at 4:30 and still nothing so we called and talked to representative who told us it would be here by 6 the latest. It's 8:20pm and I just got off the phone with 2 representatives who gave me two different delivery times, not considering that this is a live animal and it should be 1 priority. I've very disappointed. They told me first that it was still at the facility and not even in transit. Then went to switching it and saying it's still in route. Terrible service with FedEx. It's going to be 9pm and I still haven't received anything from FedEx. I've been waiting for two days. I won't be using FedEx again. I'm absolutely not satisfied.

Do not deliver during store hours. They deliver when THEY want to. Packages broken. Customer Service is non-existent. You also cannot call the Baton Rouge Fedex on Coursey. Also they have address as ******* Coursey Boulevard in mapping programs. Their actual Address is ******* Coursey Court. You will not find this place if you do not know the CORRECT address. They have not changed this mistake in years. I bet they do not have too many people coming into the Baton Rouge location.

Wow - it just keeps getting worse. Tracking agents are likely outsourced overseas creating a huge language barrier. I just had to give my tracking number ten times then hang up on him after 20 minutes because he could not understand me and I could not understand him. This is at least the 4th time I've encountered this problem this year so I feel inclined to share my experience at this point. Bless the poor reps heart for trying to help me out but Fedex is clearly not doing quality control, training and/or qualifying these people to make sure that they can adequately do the job. SHAME ON FEDEX for putting people in this situation. I was calling because Fedex has lost my shipment for a second time. I finally called after the re-shipment from Wayfiar had not been updated in over a week. I asked to be transferred several times before hanging up and trying back. The woman who helped me next was a bit better but when I asked her why I could not be transferred to a manager to share my concerns, she let me know that they are not permitted to do that. They are literally NOT permitted to provide quality customer service because sometimes that's what it takes. I then was transferred to "Customer Service" instead of a package tracking agent and after I explained what was going on to this person (who sounded like they were here in the U.S.) they sounded totally unprepared, nervous and immediately transferred me to claims instead of communicating with me. Fedex clearly sets zero standards for customer care. I will go out of my way to shop with vendors who do not use Fedex from this point forward. Shame on you Fedex. Lost packages and incompetent staff. There's no excuse for this.

FedEx lost my $14,000 part and even though I filed a claim on the insurance I had taken out when I shipped it, FedEx refused to uphold their end of the insurance agreement, failed to accept accountability for losing my part, and failed to reimburse me for their mistake. The box arrived empty with obvious signs of having been torn open through the tamper proof tape and a poor attempt to tape it back shut had been made. Even after a claim with the BBB was made, they still refused to do anything. Worst shipping experience I have ever had.

Paid $110 for a package to go from Michigan to Toronto. I'm not the expert in this, so assumed I was being taken care of in shipping my package.

Apparently there is an issue with customs in Toronto, needing a better explanation with the contents - one pair of used Nike shoes, three used sweat pants, etc. I didn't know. Apparently FedEx doesn't either. The package is coming back to me. And now if I want the money back, I need to open an account. Really!? I paid cash. Easy transaction. And now I need to fill out forms with my personal information. To get my money back!? Sad!

Customer service personal were polite, but zero help. Other than (my words), it's your problem, deal with it.

Not a great impression with my first attempt to use FedEx. Not sure there will be 2nd kick at the can. At least not in the foreseeable future.

Our drivers started delivering packages out in the open at our garage door despite our sheltered porch being steps away. Called the manager at the local facility to report. Then, they started leaving the packages at the edge of the porch where it could be rained on. Called the manager again plus left instructions in my FedEx account to bring it directly up to the door. So, then out of spite they did just that, putting it up against the door where it couldn't be opened.

Watched the FedEx driver at our local dropoff facility arrive an hour late. I had just dropped off my package, which was a little large, before he picked up. Saw him come back out to his truck without my package but a handful of smaller packages. Shortly thereafter, I received an exception notice by email saying my package wasn't picked up because I missed the cutoff time. Fact if the matter is the driver was lazy and didn't want to pick the package. Called FedEx. Got excuses. Wrote FedEx about the incident. Received a non-sequitur response.

At the last place I lived, tried to flag down a driver after he didn't complete a task and took off quickly. He saw me, pointed to his watch, and kept driving. Called FedEx. Once again, not dealt with.

FedEx is the worst delivery service in the universe! I was supposed to have a package delivered today, and not only was it not delivered today, but nobody with their customer service department could tell me when it might be delivered. I signed up for text updates, but I didn't receive any information about the fact that it would not be delivered today. I had to logon to the website to find out that it wouldn't be delivered today. I spoke to customer service representatives and ask them if I could speak to their manager. Neither of them would even answer the question. So not only did they not let me speak to their manager, they would not even say yes or no to the question, may I speak to your manager. I don't know if that's just bad customer service or stupidity! I will never use FedEx for any of my delivery needs. I have had many bad experiences with FedEx in the past but this is my first review. I believe companies like this, should not exist. If you were not providing good service to the clients that are paying you, you should not exist!