FedExReviews 2,890

I recently had the sixth package "misdelivered" by FedEx. I was home when the FedEx app said it was delivered. I immediately went to retrieve it, but the package was not there. I did not see a FedEx truck, and no one had knocked on my door.

I have waited several days for FedEx to complete an "investigation," and still no one from the company has contacted me. My address has not changed. I do not live somewhere that is hard to find. Other package carriers deliver to me without issues.

FedEx is just plain bad at its job. Unfortunately, I forgot to have the retailer "deauthorize" FedEx as a carrier option, which I have done with other retailers. My fault. My fault entirely.

Please, FedEx, I beg of you. Please shut down your company and let the professionals handle things from now on!

UPDATE 2/16/21:
A month has passed, and no one from FedEx has bothered to contact me about their so-called "investigation." If I could give the company a negative star rating, I would choose minus five stars for their obvious lack of care. If you need to ship something, DO NOT use FedEx. If you have packages shipped to you from retailers, make sure the retailers deauthorize FedEx as a carrier option.

NEW 10/7/21:
Since my initial review, FedEx has mishandled another package, and it appears that they are playing table tennis with yet another one that might never arrive. It left Georgia, traveled across my state of Alabama over yonder to Texas, came back my way and made a pit-stop in Tuscaloosa (which is 45 minutes away). Well, lordy y'all, then it found its way back to Georgia! It is now four days late, and I can only guess where this package will end its journey across the south.

Oh, yeah. I'm still waiting for FedEx to contact me about their "investigation" into the lost package from my initial review. I'm holding my breath, as I'm certain it won't be much longer now.

I payed for my delivery in August and received my items a month later. Now a few months after they are deciding to charge 60 pounds in taxes, which is almost the same cost as of the items themselves. Avoid this company at all costs, it's not worth headache and extra fees.

I wish they had negative stars to choose from because that is what I would give. They don't deserve this 1 star. I had an important package that was supposed to be delivered today. I made arrangements for them to call me when it was close so I meet them. They came and left saying that it was undeliverable and they never called me. Now I either have to wait until tomorrow to get it or pay for an Uber to go 20 miles (one way) to pick it up. I don't understand how this company stayed in business for so long. They are a JOKE!

Apparently, I've had an item ordered online and was shipped through FedEx, it was supposed to be delivered in two days. Two days later, I did not receive my delivery, I've also checked my tracking number for the item and it said delivered and signed. The problem was I've never signed anything and never received my delivery, so the possible conclusion was that my delivery had been sent to the wrong address. I've contacted FedEx customer service about this situation and they had agreed to my statement; they had delivered it to the wrong address, but they also said they are investigating and looking into this matter. I hope my problem gets resolved soon and also receive my delivery.

Once again I have not received any packages. Then I found out that about 1 mile from my house in North Carolina the local FEDEX driver dumped all his packages in the woods in the Hawks Nest area, there were tons of packages in the woods. Of course FEDEX is trying to keep it hush hush. They actually fired the bum.

Fedx will cause thousands to lose their jobs over this senseless policy. BBB rates them a a 1.01. Maybe you should reconsider how you run your business

Do not use FedEx International. If your parcel is not deliverable or misplaced in another country it will be a nightmare to get it back. I had to talk to every lazy, non-caring, minimum wage employee and lazy managers from a foreign country in hopes of getting my very expensive package back to the United States after they could not find a secondary delivery address. I will spare you the details but heed my warning, USE THEIR SERVICE AT YOUR OWN RISK. I did get a refund and that is why I am not giving them only one star.

I only use their self-service photocopy machines because they are conveniently located next to my house.

Moved to my new place, I ordered over 30 items from Amazon. All of them delivered perfectly fine by different couriers. Only 2 items got into troubles, and both items delivered by FedEX courier!
- one of the items: after 2 weeks waiting suddenly I have received email saying your item undelivered and refund will be processed. I called AMAZON they do not know what happened!
- the other one: the delivery man rang the bell, I opened the door! Normally they bring them up to the flat door, but after 5 min waiting he didn't come and I went down stairs no parcel and nobody! After 2 hrs I received an email saying try to deliver and unsuccessful!

I live in a apartment and always neighbor take others posts/parcels, open the door! I was home and how un earth 2 items undelivered!?

Fedex team what you doing?
A bit of care please?
Communication?
You are terrible!

Hi. I ordered phone, paid for next day delivery. Fedex left a note, I signed note same day and taped to the door (it's still on the door actually). Tracking number shows they never came back. We called and asked where to pick it up, they said we can't, it can only be shipped. A few days later we tried to call again, but they no longer had a person to speak to, just an automated voice saying there's no one to talk to. When I tried to sign up to Fedex online to manage package and see if that could help, it required a phone, the one sitting in their facility that I ordered but they failed to deliver, so obviously I couldn't use a phone to sign up. 12 days later they sent my package back to shipper. We recommended the shipper switch package delivery companies, since UPS and USPS didn't give us any problems like these. Shipper is considering it, due to our request, and because Fedex has given them recurring problems. I have reordered phone, without next day delivery this time. I will now be watching tracking number for delivery day, then sitting at window all that day waiting for Fedex to arrive to ensure I don't miss my package. This stuff shouldn't happen. They should have allowed us to pick up our package, so they wouldn't have a bad review, so they wouldn't have had to worry about delivery, so they wouldn't have had to put all that work into shipping it back to sender when they failed to make a delivery attempt after note was left. It makes no sense to have no pickup location. Did the guy we talk to not even know what he is doing? Or is this seriously a Fedex policy?

Every time I have used FedEx my shipment has been delayed. Always choose UPS if you want on time service.

Slow as molasses, horrid customer service, impossible to get a hold of; they literally just stopped updating statuses

Waited for a week/10 days, because of Covid and stuff, i knew delays may happen... No worries, but they told me Dec 28th my package will be delivered, then 10:12 am on Dec 28th, told me no one was home, so they drove off... i called support 10 mins later on and they told me ohh he came no one was home, then i asked then where is the slip? OHH BLA BLA... FEDEX IS GARBAGEEEEEEEEEEE, LIERSSSSSS i wish i could curse you... i would curs so muchh. FFFFF... UuUUUUUUUUUUU

I have been waiting for a package since the 20th and have yet to receive my package! FedEx keeps giving me the run around on where my package is! I've called FedEx at least 6 times and every time the representative can't help resolve my issue they hang up the phone! First it was the package was not attempted to be delivered because of restrictions of location then it was it will be delivered Tuesday the 22nd didn't come now here it is Saturday the 26 and I still don't have my package. I drove to the location they said my package was and now they are saying the have no clue where my package is come on FedEx my sons whole day was ruined yesterday because he didn't have a gift to open for Christmas and I reassured him he would get his gift today because I myself was would pick the package up but FedEx cannot locate my package! I asked to speak to a supervisor they told me there was no one I could speak with! Do not send your packages through FedEx ground if you are in the Atlanta area

They have gave me 6 different delivery dates and failed through each time. If I ever order from a company using FedEx I will cancel. It's almost been a month and I have still not received my order.

I would have given them 0 stars instead of 1 if I could. The only good is my regular delivery lady is very nice and courteous. Now the ugly, I have had so many problems with shipping times and service it is ridiculous. Standard deliveries with my regular driver seem to be hit and miss, but when I receive items with a day or two service there is almost always an issue, never on time and the other drivers are rude and ignorant. I have watched them literally throw my packages like a bail of hay up my steps to my door damaging the contents. There was another guy who kept wedging the packages in front of my door so I could not get out of my house. I got a hold of customer service about it since it took me over 10 minutes to get out of my door and I had to damage the package and contents to open the door. If there was a fire in my house I could have literally been killed because of this jerk. Customer service told me oh well, and that I needed to take it up with the company I purchased from. That makes no sense at all and was a total loss to me of over $50. Nothing was ever said to any of the drivers. I have tried to get in touch with customer service at least 12 times in the past year and was only successful talking to someone once and they told me what I stated previously, that it wasn't their problem, but was. I get orders from different delivery companies at least 4 times a week so let me tell you through experience, DO NOT TO USE FEDEX, if there is any other option for you.

They pay contractors to supply the drivers. The drivers are overworked and underpaid. FedEx and Crossno corporation thinks it's okay for their drivers to be verbally abused and threatened with bodily harm. They then want to get rid of the driver for verbally defending themselves when they weren't doing anything wrong in the first place. If you can avoid using FedEx, do so. They are horrible in every way. Most drivers genuinely don't care if you get your package on time. I did though. They treat good drivers like crap. They keep the crappy drivers. They are a completely backwards company with horrible equipment!

Seriously, thank you so much! My sister is going to be alone this Xmas because of covid. I had a last minute idea of sending her a stocking and presents to open but I was worried that the package would arrive in time for Xmas. I chose two day shipping and, although you said it couldn't be guaranteed to arrive in time, it did! You notified me both by text and email when it was delivered. Also, customer service was very friendly and helpful in Burlington, WA. My sister called and is so happy, so am I, and I am impressed with the great service I got from FedEx. Thank you!

Hi, I paid for an express shipping for my package to be delivered the next day and it's been two weeks and my package has still not been delivered! And when I call the FEDEX customer service they lie by saying that my package will be delivered later that day and hang up on me, and for the past 3 days I've been begging them to send me my package back because I have a very important document in the package and had to cancel my trip due to this and still cannot get an answer from FedEx and I don't know what to due at this point, Please send me my package back! Or at least tell me where my important package is the customer service is not helping and hanging up the phone after insulting me. Please help me!