FedEx

They lost one of my packages, delayed the other package by 6 days. Their updates are inaccurate. Customer Service has a language barrier. Basically, useless!

Still waiting for my package 05/20/2021 when it got shipped out 05/08/2021. Been calling customer service everyday and every agent has a different answer.

I was happy with fedex cos they delivered my latest gadget on time, actually two days before than the earlier set date. It reached me safe and secure. Amazing timing

Terrible experience, horrible service, useless website, "tracking" system that doesn't work and my delivery still hasn't arrive. Stay away from this company. Never use FedEx.

AVOID AT ALL COSTS.
I shipped personal goods from The Netherlands to UK when relocating, and the service was abysmal.
- Goods picked up late and without explanation or apology
- Goods delivered late and in three shipments
- All boxes were smashed and the majority of the contents were broken
- Some goods were stolen/missing from the boxes
- One box was so smashed they had to replace it. But they replaced it with a bigger box so it wasn't secure and when it arrived the contents looked like they had been put through an industrial tumble drier with some dynamite for a week
- One box worth approx 700 - 800 euro never showed up
- The compensation is capped at 78 euro and no exception made
-I have been contacting customer service daily (56 days now) and they were beyond useless and unhelpful
- I requested details of their "investigation" twice and they ignored my requests
- They closed my case without even issuing the pitiful compensation

Two months on and everything that could have went wrong with them has gone wrong. Please do yourself a favour and avoid Fedex at all costs. If you want to have your personal belongings stolen and smashed, it is far cheaper to throw them out of a window yourself and save the hassle.

Any time I have used FedEx there has been some problem. Package marked delivered, never received twice now. With these reviews how are they still in business?

Looking at the overall score/rating of FedEx it looks like a lot of people have had similar experiences. My situation is I run a nonprofit where we ship international packages across the globe. The company we work with to help with the labels has a partnership with FedEx. I've had MANY difficulties working with them.

The most recent experience was I received a call from saying that they were going to return or destroy one of the packages that was being sent to a children's hospital overseas. During the voicemail they left a tracking number. I called FedEx back and fought my way through the automated responses to finally speak to someone then was transferred to the global department. When I provided them the tracking number they told me it was the wrong number so they couldn't help me.

Someone in the system had my phone number in their so they could call me and tell me there was an issue with a package, but somehow they were unable to find my information without a tracking number. Since we ship multiple packages a month to global nonprofits and there was no detail about which country it was coming from our package that was sent to a children's hospital may be destroyed.

Driver sent email that my packages were delivered, but they were not. No picture was taken as proof. I checked immediately after receiving email. NO PACKAGES. I have wasted days attempting to find them. Every rep says they will trace and call with info -WHAT A LIE! I've called for 3 days and still no one knows where they are. Hate their stupid suggestions- look in the bushes, check with neighbors -ITS NOT A SCAVNGER HUNT! Idiot remarks. HORRBILE SERVICE, TERRIBLE AUTOMATED SYSTEM. Tells you something when the company doesn't want you speak with anyone in your own country so you might be able to track for yourself what happened to your packatges! Federal Attorney General needs to go after the stealing this company does from its customers. Or maybe customers need to unit and put together a class action law suit against them

Fed ex I swear is awful. People just don't care how much moñey you bought anything that they're delivering. I've lost a professional camera and never got a refund back f I'm fed ex, misplaced a couple of my daughter's medicine at a wrong doorstep, mis delivered 2 other packages don't know where it went and then they delivered my couch and left it by the downstairs step of the apartment complex. Like really people? What if I was to he at work all day today, the nerve of some people that work and deliver for fed ex. Like do your job properly. My boxes both shows my apartment number and correct address on it. Why can't they put it at the door? What so hard about the delivery noticed I sent out? What's wrong for calling for help if their reasoning was it because it was heavy? Like how stupid is that and inconsiderate. No one wants to hav anything lost or misplaced or refund and go through the long process again. So your jobs properly and put people's stuff at the right place. Stop leaving it wherever you want because you're having a f***ing bad day or lazy. Whoever is doing this misplacing things need to stop it
We live in Hillsboro Texas *******

Shame on you FedEx.
I paid for two overnight deliveries of fresh flowers. Your driver decided not to deliver, even though I can see his vehicle from my balcony. I had to pick up first delivery 9 hours later and it damaged half of the order.

Second day, second overnight express shipment, same thing. Although, not overnight like I paid for, but two nights later.
Driver doesn't attempt delivery. There is hello package room, 3 people in the office he could have asked about dropping off package and I was at home but no, he leaves.
Customer service said driver wouldn't communicate with me because he doesn't have work phone to call and let me know he is attempting delivery.
Seriously?
Customer service tried helping but can not track driver, doesn't know ETA, can not be sure if driver will come back or not. Message was sent to the driver to re-attempt delivery but that is all the info you get from customer support because they had exhausted all their other options. Are you f…kidding me?
I was literally sitting in front of my building for 4 hours in case your driver does decide not to deliver my flowers again. It wasn't enough that you were late for a whole day, that my package was time sensitive for Wedding on Friday but you had no real info about your own driver.
You weren't late when you charged me two times.

Shame on you for doing lousy job.

I have never had such an issue with having something delivered. It's said that people pay more for shipping through company's like FedEx. Yet usps ground mail is delivering way faster then anything fedex offers. This company is losing it. And I do not trust fedex with my packages anymore. Its been a week since it first shipped out and all I've gotten is delays and unknown where abouts of where the package actually is. This was my son's birthday present and he is late receiving it. I totally under weather and everything. So those of you reading don't think I don't. It's the fact that in a snow store our little mail trucks will deliver to every house across to nation. But fedex somehow is delayed. I dont get it. Any other company I have used to have shipments send to me. Has been reliable and always on time. I found it very weird also that my package hadn't been scanned in 2 days from the last arrived location I called. Because it still said it would arrive that day. I talked to them. They said they would trace it. So right after I called they put delay on the package yet after telling me it had to have still been at then location noted on the last scan. Not even 30mins later it says that it had been scanned out of that facility and arrived at another. The stuff their tracking system tells you dosent make sense. The people have no idea why these things happen. I just find it kind of convenient it only updated after I called. Im extremely disappointed with fedex in its whole. I will try not to use them ever again.

Sent a package at Surf and Post in Pacific Beach. Shipping-Tracking Label was changed and the package was opened and our items removed and replaced after I left Surf and Post. They said the Fed-X driver changed the label and stole everything from me and replaced the family items with marajuana. We reported it to the police on the other end when we could not figure out where the package was. Police investigated and got nowhere with Fed-X. They said the Fed-X employees involved in this scam swap out your belongings with the marajuana or drugs and people are too scared to report it. Well we were not too scared to report it. Fed-X covered for the driver and the Fed-X Dowdy Drive distribution center staff in San Diego. Fed-X offered us a $100.00 for thousands of dollars worth of family historical photos and jewelry we can never replace. Employees at the Fed-X Dowdy Drive Distribution Center are still employed. Apparently the camera in the Fed-X truck and distribution center were down that day. Right! Beware when shipping with Fed-X from Pacific Beach and San Diego.

At 11:45 today, Saturday, August 6th, 2022, I flagged down a FedEx Driver, Truck Number *******, on Bay Harbour Road in Mooresville, NC. The driver tried to ignore me, but I was able to force him to stop. He was doing at least 45MPH in a neighborhood with a 25MPH speed limit where small children play outside. When he finally stopped, I told him he was going almost, if not twice the speed limit which he did not respond to other than stating, "I'm in a time crunch." I noted to the driver that the neighborhood had already had a dog killed and did not want that to happen to a child. He then rolled up his window constinuing to speed down the road and speeding out on exit.

Really wondering if consumerAffairs has any deal with FedEx or not, but every time we write a review they wouldn't upload it until the company response for it. So we have choose sitejabber to post our review. We have processed complaints against FedEx numerous times and it is getting worse and worse. Just recently paid for a shipping and May 6th it shows will be delivering our package. (FedEx tracking Id: **************) May 7th says schedule delivery pending. Seriously, this has to be a joke. Called customer service, complained and guess what this time they don't even know 'Where my package is". Finally someone called and they said they apologize for the delay but we are trying to get your package ASAP. May 8th Still sitting in Memphis. Well, apology doesn't get my stuff and definitely lost lots of sales at our store. I think their customer service complaint is also a joke, like making feel like they are doing something, but actually they do not care for customer service at all. No refund, no answer and no responsibility, so now you decide if FedEx is worth of it or not!

Fedex Ethridge can't find me. They say they hsve attempted delivery. Maybe they should ask USPS or UPS. They deliver here all the time. Hope this isn't a scam.

I was expecting to receive a Laptop shipped to me through FexEx over two weeks ago. The laptop has been reportedly held in customs since then. I have emailed fed-ex 3 times, and have called them 8 times to date. I have not yet managed to get any response from anyone at fed-ex regarding updates for this package either through email or through the customer service calls. Their treatment of customers is disgusting. This company is disgusting. Their lack of communication is abhorent. Many companies, like PCSpecialist, that use FedEx to ship their packages desperately need to look for an alternative company that actually communicates with their customers. Due to their incompetence, I will now no longer recommend PCSpecalist to friends and colleagues despite their excellent service. I am two weeks behind on critical assignments as I no longer have access to my laptop. As a bit of advice for anyone ordering anything online, if they use FedEx to ship, look elsewhere. For the slim chance, that anyone at FedEx will read this, revamp your customer service, particularly your customs clearance department. It's despicable that there is no communication with customers for two weeks while their package is delayed. I personally will never work with this company again.