FastTech

I order a product and get no tracking info and finally an ETA, but on the supposed day of delivery it suddenly shows that they're restocking the item and the ETA changes to an extra 10 days wait. This has happened to me 3 times and twice to a friend that I unfortunately recommended this company to. After contacting the company each time they've claimed that I did not understand and that the mistake was due to my oversight! What nerve! These people are crooks!

Lovely Shop with very good prices and a huge selection. For veypera here you can find just about anything, and that's cool. Several times ordered from this site - all parcels reach quickly and never been deceived. I recommend

In about 3 out of 4 orders I have to contact customer service and they just do not answer the question or act on the issue I have. I don't order from them anymore unless the product Im after is absolute nowhere else available.
They often use another sending method than the one I paid for, issues with products aren't solved and they often keep pushing back the date without notice, but when you send a complaint then all of a sudden they send it the next day. Not a fan, I prefer another China site.

Fasttech are great. Customer service is spot on, they are always friendly and helpful. Sometimes things don't seem to be happening but as they are in China they observe different holidays then a lot of the rest of the world. Its easy enough to find out when or if they are closed, like Luna New year etc. Also buying anytime near Christmas in December is goinmg to take longer to arrive due to the amount of parcels being shipped around the world. Once an item reaches your country you can blame your own postal service not them.

So what can I say about fasttech? Do not buy! Why? Here are few reasons:

- they sell counterfeit products that don't work as intended
- shipments are lost on the way and you can forget about resend or refund. They need to contact shipping company and that takes some time. In my case over 2 months
- support is using generic text like "we are sorry", "we understand", "we are here to help" but it stays on words, no actions

I love this site for all my vaping needs & some electronics. The prices are great for someone on a budget but shipping from China can take a few weeks. Certain items can take longer. Also, customs can pull packages to further scan or even open. Our packages are being handled on their time, not ours or Fasttech's. I've had to deal with a return & they handled it excellently. The only downside was that communication took longer because I was replying to them while they were asleep & they were replying to me while I was asleep. A couple small items came in damaged so they refunded me or shipped a new one in my next order. I always read the reviews of products first because they're all made by different companies. Some are items that didn't pass QC so they're sold off cheaper. I haven't purchased any high end electronics from them though.

Ordered a new device. Came in and it didn't work at all. Wouldn't power on or charge. Contacted Fast Tech and was advised that I had to return it at my cost to have a replacement.
To be fair. They did refund 50% of the return charges per their policy.
So I waited 4 months to get the replacement device. And guess what. Doesn't work either. Pretty sure they may have sent the first one back to me as it's doing the EXACT same thing as the first one.

Apparently there's little to no quality assurance. I mean if you're sending a replacement for a defective unit... don't you test it first to make sure your customer doesn't get another one that doesn't work?

Waiting now to see if I can get a refund. So far this defective device has now cost me more than if I had purchased one locally. Not much of a deal... and here I am 4 months later with no refund and no working unit!

Honestly... stay away. Use other sites like gear best if you want deals.