Fasttech are great. Customer service is spot on, they are always friendly and helpful. Sometimes things don't seem to be happening but as they are in China they observe different holidays then a lot of the rest of the world. Its easy enough to find out when or if they are closed, like Luna New year etc. Also buying anytime near Christmas in December is goinmg to take longer to arrive due to the amount of parcels being shipped around the world. Once an item reaches your country you can blame your own postal service not them.