FastTech

I bought an item from them, they gave me an shipping date, didn't ship for 20 days after. Customer support usually takes about 3 days but they can't really do anything.

I recieved my item after 50+ days and they didn't respect my order note (even to I asked them to confirm it) wrap as a gift and such.

Pretty much I'd suggest if you're looking for a honest website and seller this isn't the place, they're not going to help you with anything, only care about money and even if you give them money they will give you a bad service.
Summary: You'll always get disappointed and lied.

Ordered a vape pen kit that wasn't available to buy in the UK. Had no problems, decent price and good layout on the site. I opted to pay with paypal and used registered shipping. Item arrived in two weeks and well packed which I feel is very good for the price paid. Item is a genuine product, not fake.

I can only give it five stars, it was my first time ordering and was reluctant after reading the reviews here and trustpilot but everything was great and worth a go for some.

They just lost me! A member since 2014
Fasttech customer service is good as long as its on their terms.
But when you really need them you get nothing.
I have a package lost since august 19 and its almost december.
Talked to the post office numerous times... the package is no longer in my country.
Lost my money and fasttech wouldnt refund.
It is so rare they will give you a refund.
They used to be better.
There are many other sources for goods... DONT order from them!

BEWARE of these guys. They advertise free shipping and sneak in a "priority to the US" charge that is more than the merchandise (I'm pretty sure that did not appear in the shopping cart). I cancelled the order immediately after placing it and could not get a refund. Apparently their default refund (not stated) is to issue a credit. I emailed them five times asking for a refund not a credit, and got the same stock email back in return. I disputed with Paypal, and they just failed to respond to Paypal. I don't think they are trying to be honest and fair merchants, but rather to take advantage of unsuspecting customers. NO customer service. Paypal should be ashamed for dealing with them.

I ordered 5 x UB-20 Bose speaker mounting brackets. I was promised that the products will be shipped within 2 days. I chose expedited shipping and paid additional $12 for shipping so I could receive the speakers before my party. After 4 days when I contacted them and told them that I need them immediately, they asked for more money to send them via DHL. I paid additional $5 for DHL so I could get them within 5 days. 4 more days past and I contact them again. This time they said $5 is NOT enough and there was a mistake. They asked for $10 more for shipping. I refused to pay and cancelled the order and obviously did not get my speakers on time for the party:-(
A dishonest business with bad practice.

I ordered 4 EGO II vape batteries. After 3 weeks they were delivered. I took out of package, it felt much lighter than my other EGO II batteries. Turned it on and LED charge indicator showed blue light (50% charged) so I charged for 10 hours and light still stayed blue! Upon further inspection (after 3 weeks of trying to refund) I took one apart and it was only a 700mah battery, not to mention the machining was terrible! Obviously a counterfeit! Not even worth the postage! They still refuse a refund so I'm disputing charge with PayPal and Mastercard. Do not purchase from them!

A friend of mine who orders vaping kits recommended Fasttech to me. Since he is a long time customer I tried to order my mobile phones through them, although a little bit more expensive than competition, I still tried and ordered in bulk to get discounts. My order reached $600 - it was a risk. Three weeks later, the parcels arrived. I was very happy to received my parcels. The customer service was great too, it was something I never expected from a Singapore-based company. Fasttech is highly recommended!