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FASHIONPHILE has a rating of 4.71 stars from 3,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention customer service, excellent condition, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
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31,977 reviews
I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.
The products purchased (handbags & jewelry) are as advertised and authentic. Happy to find luxury items in great condition that are affordable. Only issue is it takes 2 months from time of shipment to actual receipt to US Territory. Maybe there could be a shipping option to use USPS with insurance & signature? At any rate, I know I can shop here with confidence. Thank you.
The products purchased (handbags & jewelry) are as advertised and authentic. Happy to find luxury items in great condition that are affordable. Only issue is it takes 2 months from time of shipment to actual receipt to US Territory. Maybe there could be a shipping option to use USPS with insurance & signature? At any rate, I know I can shop here with confidence. Thank you.
Very responsive on email & offered resolution if item not received by a certain time period.
Authenticity & sales.
I have made a few purchases from FASHIONPHILE with no issues however for some reason with this order they put the incorrect address on the shipping label so delivery was delayed.
They responded promptly to my email and assisted in getting issue resolved
Return customer
Has been on my wishlist
Return customer
Has been on my wishlist
Love my handbag! Great safe and secure payments and extremely fast shipping! The only thing I'm not crazy about if the perfume stench on it. Ready for another one!
Love the idea of recycled quality goods.
The bag is absolutely gorgeous. The entire transaction was simple and fast. The only problem that made me took a point off was the USP delivery. This is a very expensive luxury item. The delivery guy just simply dropped it on my front porch, ring doorbell and left when there was clearly stated as a signature required. With all the package pirate nowadays, he's lucky that I happened to be home.
Due to glitches with the FF website, I had to make three calls to customer service. The website is horrible - defaulted to pick up in store, showed I had a balance after I'd paid in full, wouldn't let me pay the balance it insisted I had, and then randomly refunded me for the money I was told I owed. However, everyone I talked to over the phone was SO nice and helpful, and the item was as described. I'd purchase again, but hope the website issues get solved. Such a big company shouldn't have silly glitches like that.
I bought a bag on Fashionphile as a gift for my wife, and it was in wonderful condition, but unfortunately the size was incorrectly listed, and so I had to return it. While Fashionphile offered me a refund, I asked if they would honor the price (I had been offered a discount) on another listing that was the correct size. They agreed to this and did a wonderful job making the process fully transparent and seamless. And the new bag is here and looks even better. Thank you so much!
Same as above--I had an issue and Fashionphile customer service went out of their way to make it right.
They have excellent pieces and are transparent about them.
Just got my bag and very happy! Fast shipment, bag as described! Enjoy online shopping at Fashionphile!
My experiences have been very good at Fashionphile. On this particular purchase, I requested and paid
For express shipping, but because of a confirmation request on my shipping order, New York was
Unable to fulfill the order to ship timely. Although the wait was very long when I called, I did get assistance with the order and it was processed quickly and I was told the express charge would be paid by Fashionphile. She was very helpful and followed-through. Her name was Justine.
see above - it was resolved
Verification, verification, verification of ALL high end merchandise you put up on your website! I hope Entrupy is still one of the methods for verification. I also like the collab with Neiman Marcus and the fact that you still have brick and mortar stores to visit. I want to feel 100% confident that whatever I purchase is absolutely authentic. I can also count on your grading/rating system of the merch for sale and pointing out the scuff, dent and any imperfections a piece may have. Full Disclosure is how you build trust in the customer experience and I appreciate that. Also... your return policy is appreciated as well.
I knew the bag I wanted an followed three different sites for best deal. Ended up purchasing from Fashionphile as they had exactly what I wanted and also had a return policy if I wasn't satisfied. I received my Gucci bag yesterday and couldn't be more thrilled! Packaging was professional, the bag was in excellent condition and customer service was there to help me when requesting a follow up on shipping date. Would definitely recommend.
I love purchasing items from Fashionphile. Their photos provide accurate descriptions of what you are purchasing. There is just one thing that I could appreciate, faster shipping. Quite often my items come almost a week later. When I spent $4000 on a bag, I would appreciate it coming within two days, especially since I live about two hours from Carlsbad where most of my bags originate. I feel like anything shipped via UPS takes longer than FedEx. I'm sure there is an option where I can pay more to have it shipped quicker, but after spending $4000 on a bag, I feel it would be courteous to get that bag to the customer in a more timely manner without an additional cost.
I had an overall good experience ordering from here. The wallet I ordered was slightly off in the measurements posted online but nothing too crazy. I would love if they offered a slight discount for first time buyer of the site or something like that.
I wanted something vintage and they seemed to have a good stock inventory
The price and condition the item was in
This is my first branded bag for my wife! I don't really like to buy up all the expensive brands, I think you can look decent while paying not expensive money, but she just fell in love with this bag!
I am very happy I bought it here as they are great service. The price is a little high but it's worth it!
I recommend it to everyone!
Amazing experience. My only complaint is taxes and duties were not told prior to shipping so it is always an expensive surprise on this end which also delays delivery.
Great selection.
Easy to use, great deals and the items are very well marked for condition
Received my Chanel Business Affinity and it was in perfect "Excellent" condition as described. This is my first preloved bag. I've been very hesitant about purchasing one, but Fashionphile's 100% authentic guarantee helped immensely. I still plan to take it to Chanel to scan, but I'm pretty confident it is. Love my new prelove and ability to get the color and size I really wanted (even though its out of Chanel season).
After scouring the internet, I found that Fashionphile has the best inventory, price points, and seems to be trustworthy. I felt most comfortable buying from this reseller. I love that they notify you of price changes on items you follow. I pulled the trigger on my first handbag and my confirmation said it would ship it 1-3 days. After 4 days I still hadn't received a shipping update, so I started to grow concerned. I called customer service and they checked on my order, apologized for the delay, and sent it out next day. Overall it was a good experience.
My order didn’t ship in the time they said so customer service said they would overnight it. It wasn’t overnighted, but I did get my order within a few days.
Price and trustworthy
It was “new” with box, dust bag, authenticity card and retail tags
Shopping on Fashionphile website was great. The product came in a timely manner but it was too small to fit my iPhone :(. Beautiful Chanel belt bag, though. I just have to keep looking...
It was Recommended by my niece
I love belt bags and Chanel is my BRAND and I just wanted to add to my growing collection!
It was promptly shipped to me and it was in almost new condition as described. Loved everything about it. But i took off one star because,
I found out the "exact" same bag I bought was only $80 more expensive to purchase at the shop brand new, in stock. So I thought it wasn't priced fairly. It was my fault I should have checked before purchase.
I could've returned it but I kept it anyway cuz I loved it anyway!
Wonderful experience and will definitely buy second hand luxury again through your site. Took away one star because there was a pretty significant mark on the back side of the leather tab on my bag that was not shown in the pictures.
I ordered the dior velvet oblique belt bag in excellent condition but it arrived with frayed seams so I will be returning. Love fashionphile tho
The bag is in "good" condition as noted in the description. There was some color bleed onto the white that I think they could have better described/pictured. Overall I am happy with my purchase and have already received many compliments. I think I received a very fair price for the bag and it's condition. I will be a return customer.
Hi, I have ordered the Jypsiere 28.
Can you please check its not include with dustbag and box?
Please advise. Thanks!
I put a bag on reserve with it's initial deposit. I was able to sell a bag to Fashionphile as well with great ease which sided my new bag purchase. It's an excellent bag, however it smells of smoke. I do wish that was noted in the description. The smell was overwhelming when I unwrapped it.
Both transactions and the delivery went great, but there should've been disclosure of the smoke smell.
Ease of transactions and authenticity reliability.
Purchase was easy. Delivery with the multiple restrictions placed by shipper made getting my package challenging. Item was as described and I am very pleased
Good word of mouth, return policy
Seemed like an easy process to order. Pictures were very good. Purse was in great condition. Unfortunately returning the bag due to the strong perfume odor.
Offers a return policy.
I purchased a beautiful Chanel choker. Unfortunately, the description said that the " short necklace" what is 16.25 inches in length, but when I received it, I realized it was only 14 inches in length too short for what I wanted. That reason I had to return my purchase, but I will definitely purchase from Fashionfile again. My item was shipped quickly, beautifully packaged and authentic.
I spoke with a representative who instructed me how to complete the return.
Authentic items.
Gain trust and grow your business with customer reviews.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
