Fashion Nova

Fashion Nova why are you doing this to people. If i had come to review section i would never had wasted my time to buy from you.
I bought from fashion nova in Feb 2024 and expecting delivery on the 4/03/24 and till date no show. There was no Order number generated for me after payment. I am not sure all those with positive review are real buyers🙄.
This is stealing from people online. Am very disappointed as my first experience. Dont know why they think they need any star.

When you need to exchange for a new size, Fashion Nova does not refund you. I ordered an S for my mom, mislead by their size chart, and she was actually an M. I shipped back the M, paid for shipping, and they "refunded" me with a gift card and not to the original form of payment as their policy states (attached for reference). Since I hard ordered an S when I re shipped the M, I ended up essentially buying the item twice and being forced by Fashion Nova to use my gift card instead of getting my money back for one of the two orders, which was the honorable thing for them to do.

This is in regards to Order #*******. I live in student accommodation where parcels are signed for at reception and then put in a residential locker. On January 16th my order was supposedly delivered but it was never signed for by reception and I never received an email about it being placed in a locker. I have emailed Fashion Nova a screenshot from my student accommodation team confirming this. They are giving me the run around about waiting 72 hours, checking with neighbours, etc. and not taking my claim seriously. Mind you I was even going to include these clothes in a back to school haul as I am an influencer with over 100K followers. But instead I will be making a video on how this company scams customers - and if you look online this seems to be common practice for them. I am also planning to open a claim with the Better Business Bureau as Fashion Nova customer service has been useless throughout this all giving me no-help responses. Beware to anyone not to shop with them as in situations like these they are no help! I would give a 0 star if I could.

Someone used my compromised card to buy…
Someone used my wife's compromised card to buy stuff for 850 USD on sunday early morning the 28 of April 2024. Although I wrote immediately to the customer service to stop the order and refund it, ( they confirmed my complain and escalated it to review, also on sunday) they did not stop it and refuse to refund. I even cant get the intended delivery address or a tracking number. This company is a scam and a fraud
Obviously not the first time either. Stay away from them

Date of experience: April 27,2024

I placed an order on Fashion Nova and a few items did not fit me so I decided to place the return. I go to the return page I enter in the correct email and order number. The website does not recognize my order so that I cannot process my return. I've tried contacting customer service, but they have the worst customer service. The customer service is basically nonexistent. Please do not shop here and find other alternatives that are similar. You will save the headache and your money.

My last order was canceled due to the discrepancy between the shipping address and the billing address. ( *******) they said that it takes 7 working days to get your money back and now it has been more than a month that the money has not returned to my account. I asked for help through customer support, I sent the bank statement documents to prove that the money was not returned, but after more than 1 month, all i have is robatic answers "the money will be returned within 7 working days or talk to your banker" after years of shopping from fashionnova i am really disappointed.

I ordered from Fashionnova and received a damaged item, which they ask you to submit information and photos on. I submitted this and photos clearly showing the item has a defective zipper sewn in. They refused to resolve this issue saying they cannot to anything due to "An erratic or exaggerated past is suggestive of "wardrobing;" an erratic or excessive past involving goods that have been worn, altered, laundered, damaged, or gone missing." I have never done or submitted anything about the above statement. This is definitely a baseless response to avoid giving a refund or replacement of item. There is no actual customer service. It is just back and forth e-mailing with someone who seems to just write whatever they want, possibly a copy-paste response. Definitely buyers beware of potential of defective items and no resolution of those issues.

This company I believe is a scam! I never received my merchandise and there currier service said it was delivered! Not true! I really think they just stole my money. I sent emails to them and the curriers…. No answer!

I ordered 5 items, 3 of them were horrible quality. To me, it then falls in the "defect" category. They refused to find a solution and even if I remained extremely polite in all my emails, their last email was not respectful at all. I understand why they have problems with the law: https://www.ftc.gov/legal-library/browse/cases-proceedings/192-3138-fashion-nova-llc-matter

Avoid!

I purchased this dress and I was charged for it and didn't get my other item for free like it stated. I am so disappointed in Fashion Nova.My order number is *******.

I ordered 113.00 worth of clothes 3 months ago and never received it. Never got to speak with a real customer support. It's a Scam and they don't want to Refund anything 😭

I love shopping at fashion nova. The quality of the merchandise is amazing. I ordered a top in extra large and I got an email from fashion Nova stating that the blouse has sold out and we will refund you your money.

Therefore, I went back to the site and just ordered another size. A few days later I get both tops, I explained to Fashion Nova that I want a store credit since they don't give refunds. After the third time explaining their mistake, I get the same responses from AI customer service. There is no way that a human cannot solve this problem that they created. I will no longer want to shop at fashion nova.

I used to love the products but this site is hard to swallow it has changed from an online retailer to look more like an an adult xxx store. Plus for back Friday I visit the site to buy and they have the F***ing in their advertisement. And I was like no Thanks not buying from this place no more.

They are THIEVES!

I've been ordering from fashion nova for years. I have spent thousands of dollars on this site, usually when I have a problem with my item not being received or damaged, they have always been able to help me. For the first time, I made a purchase since the beginning of November. Once the items arrived, 'the sizes didn't fit'. So for the first time, I returned the items for a store credit.They confirmed that they had received the items and explained that there seemed to be a problem when my item was scanned at their distribution center. To this day, after several emails, I HAVE NEVER RECEIVED THE $97 CREDIT NOTE I purchased on their site! Especially since I had to pay $35 to return the package, only to have it stolen by FASHION NOVA.I received 4 emails from fashion nova telling me the SAME thing! But no credit note! You're nothing but thieves and you make people rich! Very poor way to operate.

Did they change delivery companies my package has been arriving late or delayed I'm not sure if I'm going to continue ordering from this company

Do not order from these crooks. There is no customer service via email or phone. I ordered $100 work of crap and never received my order. They got me F up! They will not be in business long. BUYER BEWARE. SAVE YOUR $$ I had to dispute the charge with my bank to get my coins back.

I have an order that is missing a dress and one came damaged. You have to email for customer service and it is horrible. They don't respond, if they do it's a day later and still no resolution. I email right back and never hear anything again. The worst customer service, I will never order again. It seems like they only care about posting celebrities all day rather than tending to actual paying customers! I wouldn't be so annoyed, but I am going on vacation and I actually like the dress, but I'll find one else where just as pretty if not prettier.

Negative reviews are hidden. No option to refund. Awful quality. Steer clear of this site. Not worth buying cheap trash.

They sent me 2 defective items and then charged me to send back the package $8 AND I had to put it on a credit card. They refused to send me a label. AWFUL.

I refuse to buy final sale clothes due to them not being able to be returned, but they will still make it non returnable after the fact if the item is now on sale. I have received a couple orders where items are completely missing, and they refuse to refund any money. They steal your money and could careless. The gift card policy is complete bull$#*! considering all the clothes fit different. Nothing is correctly sized.

I have been shopping with Fashion Nova for years. The customer service has gone down hill. Firstly you can't actually speak with anyone. I placed an order and 12 days later nothing.They sent a message stating your order in on its way and the item still hasn't arrived to ups and it's been 48 hrs. They've lost a loyal customer.

I order a Package of $520 and I was waiting for 2 weeks to be delived which it never happen because it got lost in transit. Fashionnova send me an email saying that it was lost and i had to wait 10 Business days for the claim to be review. Fashionnova never kept me updated and the customer service its very unprofessional. Now that the 10 business pass they said that the packege was delived and i wasnt going to get a refund. I have proof of screenshots I took of the history of the delivery and seems like when i said, why was in austin still? They change it real quick to my location as delived. I called the carrier and she said that it was never delived because it was lost. So nobody can help me and fashionnova doesnt want to give me another order or refund me. Its really unfair that I lost $520 and nobody could help me get a refund. Feels like a scam.

After shopping with Fashion for the past 3 year I'm so disappointed with this company. On September 21st I made a purchase of $218.76. When I checked the status of my order it says that it was delivered on the 24th at 4:56pm. I did not know the package was delivered by FEDEX(big mistake) anyways I contacted FEDEX the driver lied and said that he rung the bell and someone buzzed in (LIE) and he left the package in the hallway(LIE). When I got home to view my camera it showed the driver left the package on the front porch at 4:56pm at 5:15pm someone rode up on a bike and stole the package. I emailed fashion 8 times since 9/24 only to get a reply "we received" email. Today 9/30 I received an email stating that their findings were "the package was delivered" and that I should check with my neighbors. This is frustrating and I will never shop with them again. It's bad enough they don't offer refunds so you are forced to shop with them. NEVER AGAIN! MY ADIVCE TO FASHION NOVA YOU NEED TO REQUEST SIGNATURE OR USE ONE PARTICULAR CARRIER. ALSO THERE SHOULD A LIVE CUSTOMER SERVICE REPRESENTATIVE. INSTEAD OF A BS REPLY EMAIL