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Review of FashionNova

FashionNova reviews

10,309 reviews
2801 East 46th Street
Panorama, CA 90058, US
Tel: 1-800-866-0286
wholesale@fashionnova.com
2018 Customer choice award

10,309 Reviews From Our Community

Service
286
Value
278
Shipping
289
Returns
263
Quality
284

All Reviews

gracec78
1 review
0 helpful votes
1/3/17

*Cardi B Voice* Shopping on a budget hoeee #YaKnowWutI'mSayin

mollyh21
1 review
1 helpful vote
1/3/17

not only did my pants take about a week to get to me (after they falsely advertise 2-day shipping), they were not even CLOSE to the size i ordered. so now i have to pay to get them sent all the way back to CA, & just hope they actually receive it so i can get my store credit & try this all over again. if they don't get it, i will have lost about $50. definitely never ordering here again. all these reviews make me wish i would have done some research before i just blindly ordered. also their customer service is a joke, i have yet to talk to an actual human. all i get is automated responses. i just want my money back at this point but that's not even possible...

Response from Fashion N., FashionNova Representative
Hi Molly,
I was able to track your returned package and it should be arriving to us today love! Once we receive it, you should be receiving Store Credit within the next 2-7 business days. I am so sorry that this took place love. Let me know if you need anything else.
andyc92
1 review
1 helpful vote
1/1/17

I bought my wife some jeans from fshion nova and she loved them. She looks great in them

anaf40
1 review
1 helpful vote
1/1/17

My go to website! I recommend it to everyone. I love the colours and the style they have. I'll buy something else in the next days

maryl305
1 review
0 helpful votes
1/1/17

The problem with these "pop-up insta boutiques" is that they do not re-invest the money they make into their business. Fashion Nova lacks the basic business skills needed to run an online store. If an item is out of stock it only takes a minute to email a customer and let them know. If your policy is to issue a store credit. It is not the customer's job to follow-up to have the credit issued(then disabled). I have never experienced such horrible service. Thank goodness I used a credit card and can dispute the charge. STAY AWAY!

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
binib
1 review
0 helpful votes
12/31/16

I ordered from Fashion Nova for the first time almost a month ago and I'm little bit frustrated with how things are being handled. First off, I ordered some clothes I was interested in on the website for a vacation. The order went through perfectly fine however the day I received the package 2 items were not in the package due to some "stock error." Then I was suppose to get store credit for both of the items. I was pretty upset about the whole thing because I did not have enough time to order more clothes from the site nor did I even want to. So here I am trying to give Fashion Nova a second chance because the clothes I received were very cute but I'm running into a problem yet again. I'm trying to use one of the gift cards I received as store credit and it is "disabled." It's safe to say I am quite unsatisfied with the service I have received.

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
pamj17
1 review
0 helpful votes
12/31/16

I ordered a body suit, received a dress. I emailed twice asking to replace the order with what was actually requested. Got automated response and their customer service is horrible. DO NOT BUY FROM this COMPANY

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
hasself
1 review
0 helpful votes
12/30/16

Fashion Nova has the cutest dresses for any occasion. I piked out a dress for my baby shower when they dont even sell maternity clothes and it looks so cute.

silviac17
1 review
0 helpful votes
12/30/16

I love that I finally have a pair of pants/jeans that fit me perfect all the way.

marthao8
1 review
0 helpful votes
12/30/16

Love their website!! Amazing clothes

toyac
1 review
1 helpful vote
12/30/16

My first time ordering with them and I purchased 4 jeans in a size 11. All of them fit wonderfully. So, a month later I decided to order more jeans. Ordered two pairs and this time the same size 11 ran like a size 7!! I could barely pull them up over my thighs and I'm the same weight. Went to ship them back and shipping was $16!!! Total ripoff. Complained and asked them to reimburse me for shipping because clearly the jeans were not sized correctly and all I was got were emails stating they're refund policy. Will NEVER buy from the again.

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
teresap38
1 review
2 helpful votes
12/30/16

I've emailed them twice asking if I could get a refund on returns instead of store credit (what actual credible company doesn't offer refunds??) and haven't gotten ANY response other than an automated one apologizing that they've been "flooded with questions". It's been a whole week and no response. To make it worse, one of the items in my order was out-of-stock so instead of refunding me for it, they just gave me store credit. No thank you! I don't want anything from your site anymore, I want my money back!

Service
Value
Shipping
Returns
Quality
Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
chichir1
1 review
1 helpful vote
12/30/16

They are horrible. i reported them to the BBB today. I'm so over them giving me the runaround. i ordered on 12/15/2016 and i have not received my order yet. they finally responded after writing a review on here but today I asked for an update and Cynthia sent me a message to call the carrier!!!! Very bad customer service

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
gabrealek
1 review
0 helpful votes
12/30/16

I have shopped with fashion nova multiple times. I've never had an issue with their shipping. However, I placed an order on December 27, because they promised it would be here by NYE. I got an email stating it was shipped on the 28th. I checked my tracking, after 2 days of waiting for it to even update, just to be told it won't be delivered until JANUARY 3!!! WTF amy I supposed to do with an outfit that was supposed to be for NYE coming after I actually need it?!? Then, when you call them out under their posts, they delete your comments. And to top it all off, we spend our money on these products, just for them to issue a damn store credit- minus the shipping cost. We don't want to shop with you again! I'm sooooo over them. Never have I ever had such a horrible experience with a compaNY. Get your $#*! together Fashion Nova, and stop lying to your customers. And for goodness sake, get a better return policy for YOUR mess ups!!

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
azizak
2 reviews
4 helpful votes
12/30/16

I don't know why there are so many hateful reviewso they honestly are so misleading I am not sure if I am shopping at the same fashion nova at this point.

monicag31
1 review
5 helpful votes
12/30/16

FASHION NOVA they put their own employees to write good reviews!! DONT WASTE UR TIME AND $$ here!! They sucksss.poor people.

cleoj9
1 review
1 helpful vote
12/30/16

I ordered a dress from this company for New Year's Eve only because they PROMISED two day shipping, and that it was guaranteed to be delivered before New Year's Eve. Now they informed me that I won't be getting my dress until January 3rd! Now I have nothing to wear and just feel completely lied to and taken advantage of. Terrible company, I'll never purchase anything through them again.

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
thet31
1 review
0 helpful votes
12/29/16

First and last time I will purchase from FashionNova. I ordered two pair of jeans $19.99 each, paid via PayPal, everything was perfect. My items shipped and were delivered. Low & behold, I'm missing a pair of pants.
After e-mailing them about the issue, they issued me a store credit. I'm like okay....cool....I'll buy another pair for the same price....no biggie. Psshhhh I THOUGHT......They were going to make me pay shipping twice for their mistake & I e-mailed Natalie (FashionNova rep) and asked her "Why am I paying shipping twice for your mistake....she sends me a free shipping code. && I still ended up paying ~$4 (taxes) out of pocket when I should not have paid anything. If you do the math, I ended up paying taxes twice FOR THEIR MISTAKE and I understand $4 isn't that big of a deal....but if these people do that for 100 people....realize they can profit $400 just by their business practice.
It's shady that they don't even refund you your money instead they issue you a store credit. Like NO!!! If an item says in stock on your website, and you later find out it's not, that on YOU!! Don't give me a store credit, give me my money back!

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
deneas
1 review
0 helpful votes
12/29/16

Ordered my NYE romper on 12/25/16 (Christmas Day). Of course I know that shipping & processing wouldn't start until 12/26 or 12/27 because of the holiday. So with the "2 day shipping" I figured it would at least be here by Thursday or Friday (12/29 or 12/30) initially I got an email that a shipping label has been created on Tuesday 12/27. I didn't get an update abt tracking until today 12/29 that my package was in transit until today & it won't be here until Tuesday January 3rd...WHAT THE HELL?! They are a joke and are false advertisement. Now I do not have an outfit for NYE which they advertised if you ordered by a certain day you would get it by 12/31. Never again

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
elainej22
1 review
2 helpful votes
12/29/16

I ordered two dresses and a choker from them with the spend $75 and free two day shipping, they send an email that my items have been shipped.. the next day I get an email for a store credit. One- the item should not be able to be ordered if you don't have it in stock. I emailed, I called, no response! I called one of their stores and they hung up! Worst customer service and they definitely lied about the two day shipping! NEVER AGAIN! STOLE MY MONEY! A PIECE OF $#*! PLACE LIKE THIS NEEDS TO BE SHUT DOWN!

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
chanana
1 review
0 helpful votes
12/29/16

I purchased the dresses for New Years Eve. I choose two day shipping, but... My package just shipped, and now it says it wont arrive till January 3rd.. I paid out of my pocket for that "two-day" shipping. Don't waste your time on this company. I should have check their reviews before I purchase them. They have TERRIBLE reviews. Hope I don't ending up receiving bad material and wrong size thats will be ruin.

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
jesslynp
1 review
0 helpful votes
12/29/16

At first I was very upset with the whole process of this company regarding delays in shipping and the inaccurate sizing posted, etc. and I immediately posted an online review indicating my frustration through this site (TrustPilot) directly but the company followed up with me shortly therafter and did what they could to resolve the issue. I got my store credit promptly, an additional e-gift card, including free shipping.........free shipping was unnecessary at this point as my store credit was more than enough to qualify for free shipping when placing my second order but if I do decide to purchase from them again in the future......I may use that code. I also utilized my store credit during one of their sale specials which seems to be happening daily.......I keep getting ads for percentages off. So I was able to place my additional order with an additional 30% off when using my funds available. Per their ability to resolve the issue, I have now changed my review from horrible to average. This is largely dependent on how my new order is received. So far..........one of my orders came through correctly and it was just a matter of selecting a different size but I am overall pleased with it. So we shall see how the latter comes.............I am honestly hesitant to spend new money with this store again in the future but I do appreciate that they resolved my prior concerns in a timely fashion.

The business attempted to resolve my issue by granting me store credit after I had to pay to return my items. I was not aware that returns meant that I would only be granted store credit only, no option to exchange or refund until I got a slip with my package in the mail stating that. It does state on the website that you have to pay to return which I was fine with util I got my items and realized the sizing was incorrect and my pkg arrived later than was initially advertised. I was livid and posted negative comments about the store on two different sites and they reached out and offered me free shipping, extra coupons, etc. I got my store credit and then I visited the site again,I was very nervous about making my final second purchase since I had such a bad experience the last time. I even changed my online reviews to reflect that the company had resolved my issues. The items arrived, missing one of the items that apparently was out of stock and the sizing was an issue yet again.....now I either have to pay to send it back to get store credit yet and try this all over again or I can get my money back like I should have from the start. According to their site I am plus size so I made my second purchase in what I assumed was correct sizing based on the two items I kept from the original order, only to have issues again when I should have just received refund for all of this nonsense weeks ago. I can guarantee never doing business with this company ever again! I shop through other stores like Venus Clothing and Bebe they take way better care of you!!! Know that you pay for what you get through this site, the lower price means crappy service indeed. Venus and Bebe include offering free return shipping labels, 90 day guarantees and their sizing is accurate. You're better off going through them instead!

briannag13
1 review
4 helpful votes
12/28/16

This is my second time shopping with this company the first time I had an issue where my items arrived and one of the items I ordered was missing and in the box a 10% discount code it stated " oops one of your items is out of stock" I had so many irrelevant conversations with people within this company to fix this issue until I decided to write a review so finally I wrote a terrible review and two days later I received a call from a lady name Callie she was extremely nice and eager to help(which she did) and her great customer service convinced me to give Fashion Nova another chance . So I just order something again last week and it arrived today and I have the same problem all over again an that I ordered is out of stock . My thoughts are why would the transactions be allowed to go through when one of your items is out of stock . I'm convinced people within this company are stealing people's merchandise because on many occasions I've tried to add things to my cart and if it was out of stock it wouldn't allow me to. But on somethings it allows you to pay for the item and everything then your shipment arrives with a cover up 10% off discount "oops" code to shop with them again knowing damn well nobody would ever do so after encountering all these issues.this company has been around too long to still have this faulty system and I am not a pleased customer

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
stephanien32
1 review
0 helpful votes
12/28/16

I purchased the cutest dress for New Years Eve. I choose two day shipping, but... My package just shipped, and now it says it wont arrive till January 3rd.. I paid out of my pocket for that "two-day" shipping. Don't waste your time on this company. Customer Service will dodge your questions. Got my hopes up to have a nice outfit with my friends, now thats ruined.

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
tracys114
1 review
1 helpful vote
12/28/16

Why do you lie to the customers to call and email when you damn well know, no one will respond. I have been getting nothing but automated replies. I ordered clothes to wear for Christmas and News Years, and was charged on November 26, 2016. I never got anything. It is now December 28th, 2016. I have been chasing this company down to resolve this matter and it's nothing but a headache and so far a loss for me, that I couldn't afford.

Response from Fashion N., FashionNova Representative
We apologize for this unpleasant experience, we understand where you're coming from and thank you for addressing the issue. We value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
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Customer Questions & Answers

Helpful answer 12
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I received $99.00 but I originally paid $148.74 so I don't even feel like wasting my time with them anymore. Yes its my money & I'm disappointed but even if I got what I paid for, I still woudn't order from them ever again. Its pointless. They only care about celebrities, they dont care about people who don't have 100k+ followers on social media. They can kiss my ass.

By Tais M.
Helpful answer 12
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If you order there is a chance you may never get it. My advice is don't order from them because 85% of the reviews are bad. I never saw the reviews before I ordered I wish I would have now!

By Latoya A.
Helpful answer 3
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Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. if your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.

By Jessie D.
Helpful answer 2
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I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money!! I just want my money back at this point.

By Jocquetta L.
Helpful answer 4
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do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails

By Gaelle M.
Helpful answer 2
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5-7 days...maybe even 14 days. They lie about 2 day

By Aubriana S.
Helpful answer 2
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don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days

By sukurat a.
Helpful answer 2
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FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."

By valerie g.
Helpful answer 1
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Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all

By Iesha J.
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The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau

By Denise w.
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