The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to poor product quality and unreliable service. Many customers report receiving items that do not match online descriptions, including issues with sizing, materials, and overall craftsmanship. Additionally, the customer service approach is frequently criticized, with complaints about unresponsive support, difficulties in processing returns, and inadequate resolutions for issues. On a rare positive note, some customers express satisfaction with specific products and timely deliveries, but these instances are overshadowed by the prevalent negative experiences. Overall, a lack of transparency and accountability appears to be a central concern among customers.
This summary is generated by AI, based on text from customer reviews
I ordered 5 items, two of which weren't even the items I ordered. The sizing charts are a waste of time, everything was tiny and wouldn't even fit my 13 year old. The quality of these clothes was RUBBISH. I can't even be bothered with the stress of returning any of these clothes cause I won't deal with bull$#*!, I will just give you bad reviews everywhere!
I was so excited to receive my new coats. Until they took a month to arrive. And were so small, a petite 13-year old couldn't wear the size large coats! So then I went to return them, since I knew that I wouldn't even be able to fit in an XL if I tried to exchange them. I was told I would have to pay for the return shipping - to China! Which would be very expensive. The "customer representative" that emailed me said that I should just give them to someone who they would fit! I'm seeing if my friend's 9 year old will be able to fit into them! The whole ordeal has been awful! Do NOT buy from this site!
I have placed an order in fashionmia but i never got my tracking number and i dont know how long will it take to ship it has been about 20 days since i ordered and my estimate delivery was 12 days.
The quality of the jacket is even better than I thought it would be. Plus I had a problem with the size of the jacket because I've bought it for my mum, and I mistaken his size, and everyone was really helpful at sending me a different jacket that had a perfect fit, at company's expense.
Took over a month to ship my coat, and then it was way too small. The coat also came in 3 separate pieces. The lining wasn't even attached to the coat and there was no way to do so. Their return policy sucks. They offered me a $12 refund for a $50 coat. The only way to get a full refund is if you send them the coat to CHINA which costs around $40+ to do so. Horrible company. Horrible products. Do not buy from them.
My item was delivered in a decent amount of time and the customer service was pretty good. Although I changed my mind about the item after receiving it, they did all they could to go above and beyond to make sure I was a happy customer.
Having had an issue where my order was too small I have since been in communication with the company regarding exchanges and refunds, and they have been so lovely and helpful in assisting me with my purchase. I have no complaints at all about them, I LOVE the coat that I ordered, it is beautiful, and I am looking forward to receiving the size that will fit me properly!
Guys please dont go for this site, i got order after 30 days with damaged product and they dont have proper customer service. I have contacted them but no reply. They are torturing me like anything.
Recently, last December I went on this website FashionMia and decided to try to order something from them. I never -ever before ordered any clothing on line, but the styles were just so amazing, not outdated, colors so vivid, I decided: "What a Heck!" To make the story short: I ordered couple winter items (coats) and a blouse for a work, then I ordered a second package, again with office clothing, already received everything, although the packages were traveling from the other continent, from China, plus it was a holiday time! Everything was delivered, nothing was stolen or damaged, the items came exactly as they were on the pictures, and what is important, the sizes were exactly the same as were on the charts. The most important moment in ordering clothing on line is the very precise measurements and a good knowledge how(!) to take them on yourself! If you know how to do it and have certain skills, then you are fine, if not, ask for a help. If you don't do it, then you may get not what you wanted and will be very disappointed. I have a good imagination and was choosing the styles that would look acceptable on me. I am very conservative and decided to give a try for office clothing, looks like I did not make a mistake. Coats for winter time turned out to be very fancy and bright. I made very miner adjustments and everything is already on my hangers in my closet!
Want to give credits to their customer service, all communication was going thru emails. Can't complain! Always was getting responses, not immediately but with the delay of one day, which is acceptable, considering their huge volumes of sales and customers. But always got response!
My special thanks to Lucy, the girl, who was my contact all these days!
Overall experience with this company left me satisfied and what's more important, did not ruin my approach to on-line orders!
Svetlana Zoubtsoff, Diamond Bar, CA
I am so glad I found this amazing online shopping store. The customer service is amazing, they gave me everything right. I am in love with this online fashion store, they have such amazing deals and I would recommend this website to anyone. The company has helped me in making sure my items reach to me and they helped tracking it. I appreciate everything this website has to offer. I am very happy with this website. Thank you FashionMia for being such an amazing fashion store.
The service I had received has been quick swift and a solution was offered, which i felt was fair.
I have ordered from fashion mia and I have not really been happy with them at this point, I feel that there clothing is sub par, there winter clothes is not really winter it's more like Wisconsin fall, I have found that there tee shirt material was very thin material, I ordered flashing lights for my seekers one of the lights would not light light up, I ordered a pair of sap hair earing for $1.00 I guess you get what you pay for the earing were so small that I could not get them through my ears I had to through them away, due to the fact that it's cheaper then mailing it back, I also ordered a sun dress, not realising that I needed to order a size xl even though I'm a size medium, I could not gene get the dress over my legs, so that was a dissappointment, that had to go am I getting a bad review about fashionmia even before I order anything?
I ordered my dress Dec 6,2015 and I tracked my shipment right now and it says STILL PROCESSING! Right above it, it says 3-5 days to process. Big lie! Still haven't gotten my shipment! Big scam! Beware!
1) they said "3-5 days" shipping, but they shipped 1 month later
2) ALL the clothes did not fit me coz their sizes are SO OFF.
3) all of the clothes are SO FAR from the actual pictures! Very poor quality!
4) Does not refund return shipping and so you have to spend a lot to send it back to CHINA!
5) Only reachable via email!
DONT BUY FROM THIS COMPANY im still waiting almost 2 wks for my order it still says procesing they take ur money in seconds on ur card no one returns email etc im reportin them to the bbb
Fashionmia has something for everyone! Outerwear, long or short sleeve, dresses, accessories, you name it! Their prices are fantastic and afforable. My daughter absolutely loves to shop with fashionmia.com. She can fit all of her 15 year old personalities.
Fashion Mia was so helpful when I had an issue with my order. My hoodie was ordered too small, and they went out of their way to come up with an awesome solution. So thankful for their help and I will be shopping again.
I ordered two items. Both of them were of very reasonable pricing. The sweater and coat had great quality. I am pleased with my order.
I placed an order on 12/7. The site says 5-10 shipping days so I thought I would have them before Christmas. I was wrong. They didn't even ship the first item until 12/23! On the 4th of January I received my "order". I only received 1 of the 4 items that I ordered and found out that the others were out of stock and I needed to pick different items. The one item that I ordered was an xl and didn't fit me at all. It did fit my 14 year old daughter, so at least she will have a coat. I am now trying to get a refund... but they want to give credit to their store instead. How would I even know what is "in stock" since it took them a month to figure out what was not in stock before? They now have supposedly sent a second item... that was sent on the 8th of January... a MONTH after I placed the order! This company does not tell appropriate sizes for items and they take forever to not only send what they do have, but to even inform you of out of stock items. Stay away!
I ordered on the 5th of this month for my upcoming birthday celebration. I have been going back and forth with customer service about my dress. They finally have let me know its a high demand item and it is no longer in stock. I have asked for a refund so now im waiting on that.
Answer: Dear carlo, i have checked your order no, it shows that your order was delivered by 2 packages separately. All of them are delivered. If you still did not get it, pls just inform us!
Answer: A: Do not be fooled by good reviews. These clothes are absolute junk and no matter what your size you will be wasting your money if you choose to spend it on FashionMia's inferior, cheaply made clothes that look nothing, in real life, like the picture on the website. Oh and btw, my order too 3 months to get to me and when it did, two of the items fell apart at the seams as I took them gently from the bag they were shipped in. My best advise, forget their name and PLEASE DO NOT ORDER FROM FASHIONMIA
Answer: Dont buy from this company
Answer: Fashion Mia took months for my order to arrive. Cheap, flimsy material. No tags. One blouse I bought, I couldn't even fit it over my head. Donating to Goodwill. What a scam.
Answer: At this point you might wait to get your order and then if not right then send back. It is going to cost alot of $ to return items because they go back to China and it is very EXPENSIVE! Good luck! It was a Nightmare for me!
Answer: Cancel. My advice is to just cancel. They haven't shipped their garbage yet, so if it's not too late, it's your best bet. The quality is the worst and they are extremely rude and unhelpful. If it's too late dispute directly with your credit card company or PayPal (whichever you used)
Answer: Don't buy anything from them You will Never get it and they will keep telling you to be patient. This company is in China and so it is very difficult to do anything once they get your money. Check out other sites to purchase clothes and first and foremost read reviews online before purchasing. That was my lesson I took from this horrible experience.
Answer: Yes. This Company and their "products" are in China. The shipping cost to return merchandise is the purchaser's responsibility and is often equal to the cost of what your purchased. I chose to take a $15.00 refund instead of Paying full postage to return the merchandise in order to get a refund. In order words it would have cost me $30 to receive of refund of $30. I hope you are satisfied with your purchase. I WILL NEVER ORDER FROM THEM AGAIN!
Answer: The quality is beyond bad, unwearable. Child labor I presume. AWFUL! Awful. Did I say awful?
Answer: It was impossible for me to find a phone number for them. I sent all questions I had to their email. They responded usually within 24 hours, however never quite answered any of my questions or concerns. Then they slapped a bogus tracking number on my order and have not responded to a single email since 12/21/15. Still no order received or even able to track. They are a sad joke on me.
FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.
Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at the prices you need. We are the affordable way to keep your style on trend year round.
For Modern, Irresistible, and Affordable clothing FashionMIA is your new favorite place to shop! Make every season a fashion statement by filling your cart with our high-quality fashion finds. Happy shopping!