Farfetch

Ordered and never received package. DHL directs you to contact Farfetch, Farfetch doesn't care that you never received your package. Shopped with Farfetch multiple times prior but will never shop from them again. They did not offer any form of resolution at all. Just said 'sorry we can't help any further'. Never dealt with such horrible customer service. Even Walmart values their customers more than Farfetch! That's hundreds of dollars down the drain for me at Farfetch's disposal. Scam of a website. DO NOT SHOP HERE.

Was desperately looking for a Zimmerman dress and thought farfetch/outnet would have some nice deals….turns out they are complete scammers who inflate the normal price of things and when marked on sale, you might end up paying even more than original.
Just few examples…the " Cosmic floral-print tiered dress" is at 1250 on the Zimmerman website vs 2302 on Farfetch! Or the "silk wrap midi dress" is on 595 on Zimm vs 936 on farfetch….like they BS you saying that the pricing it s decided upon xyz criteria but at the end of the day you pay SO MUCH more for the same thing. I would never ever recommend buying from this website

They delivered empty, opened package which was worth of 300 USD, when I tried to get refund, they said nothing can be done since they asked courier and they said they delivered package unopened :) not sure what else would they say. No other proof, just word of the courier. So it means, even tho its luxury company and you could order something over 1 K and if it gets lost/stolen etc... they will not do anything about it, even with the customers who have spend a lot of money throughout the years on their website.

My first experience with Farfetch could not have been any more ideal.

When I ordered off their site from a boutique in Spain, the shipping was prompt and well-received. I especially appreciated the quality and care put into the packaging - the satin bow it came wrapped in was such a nice touch. And there was always an opt for open communication in case something went wrong, which was comforting but not necessary in this case.

Farfetch has become a favorite online shop of mine: they're organized, provide an incredibly unique and extensive selection (thanks to the incredible boutique offerings), and have a very sensory-appealing layout.

I have been using Farfetch for a while. On my third order, I have ordered 2 sunglasses as well as some other products together.

Sunglasses shipped from sunglasshut, and in the app it's been indicated that they will be shipped together. Once I receive the package, there was only one.

I simply file a report, call the customer service by hoping this as a simple and honest mistake that will be compensated quickly. It did not! A few days later, I received an email they can't return because the 'partner' confirmed that they delivered both products.

This is quite literally stealing. I don't see anything else here. The biggies nonsense I have experienced in online shopping so far.

I will be following my legal rights, be away from them!

My worst online shopping experience ever. Read through the posts here. Take heed. These guys do not know how to run an online shop. Mistakes from when I made a purchase, all the way to double-charging me with import duties, which took forever to refund. Customer service (if that name even does justice) are helpless, aloof and even arrogant. Worst experience ever. I would not even give this 1 star.

So I didn't consider the fact that Farfetch deletes bad reviews off their website and made the mistake of verifying on their site that they're legit - they're not. My order was supposed to come April 1 - 3. By the third, the tracking on their site shows it did not even ship yet. Okay. So I call their customer service at least five times from then to now. "I'm not sure what's going on, we'll look into it and get back to you" is the usual answer (hint: you will not hear back until you contact them again). I call yesterday and the guy says he doesn't know what's going on but will refund my the shipping costs because I've been patient. Funny enough, I get an email tonight saying but order has been sold to someone else and is now sold out. Um WHAT. Who knew I was taking part in a bidding instead of simply buying a product. Anyways, moral of the story is never buy from Farfetch if you value your time and a quick delivery.

I have been an early and loyal Farfetch customer since 2014 and have bought the majority of my clothes & shoes through them.
I recently made a purchase that was not delivered to me.
Fedex claims they delivered the product to my door and I signed for it. This is false and has never happened in my 20 yrs of ordering online. Farfetch is refusing to refund me for the package which was not delivered by their selected courier, despite my track record and historical spend.
This is NOT a business that can be trusted.

Buyer Beware! Buy direct and don't use Farfetch. I paid full price for Gucci Horsebit slippers which are too small and they say their partner can not return or exchange for a larger size! I should have bought from a large store or Gucci direct. These shoes shipped from the Netherlands- did not realize that otherwise I would not have purchased. Very sad that even though the National Retail Federation has urged extended return policies -Farfetch is not granting me an exception. They are not extending the return policy even though everyone was told to buy early due to shortages and shipping delays due to supply chain problems. Kudos to Best Buy for allowing purchases in Mid-Oct for returns until mid-Jan! Farfetch is not being reasonable! Gucci has not responded to my WhatsApp request to intervene either.

After returning a pair of shoes that had I had not worn (indeed, I had not even fully removed them from the box), the company denied the return. I was told I should have inspected the shoes and reported wear/damage upon receipt, and since I was unaware of this policy, it is on me to bear the responsibility. No other retailer I've ever dealt with has been this inflexible and unhelpful. There was not even a discussion regarding potential options, credit, a partial return, etc. Do not recommend purchasing from this site as you can find all of these goods elsewhere with significantly better customer service.

I asked for a help though customer support. What I've got as a reply was a copy-paste standard answer which did not help at all. When I called this out and told that I would rather talk to someone real instead of getting a generic answer which you can also find on FAQ - they have just sent another generic reply. It almost felt like - are they doing this on purpose to piss off their clients?! I'm not sure but overall terrible customer experience.

I have shopped on Farfetch for years. They are a safe site to purchase items internationally, since they handle all the customs forms and courier scheduling. Sometimes designer goods will even be a bit less expensive obtained overseas because of a good exchange rate and no sales tax or VAT. They also require that their vendors to meet a standard of quality, so your items will almost always arrive nicely wrapped and presented. I recently received something that was not up to that standard, and Farfetch arranged for a return even though it was past the return window by the time they got my communication on the problem. I recommend Farfetch without hesitation.

I used to be happy with Farfetch and have actually bought a lot there, but the minute something went wrong with an item, they refused to take responsibility.
My expensive Chloe sandals broke the second time I wore them and could not be fixed to a level that was sustainable, so they tried everything they could to shift responsibility onto their suppliers.
It has taken countless emails and "threats" to get them to issue a refund. And also a lot of weird/disorganised communication from their customer service. It happened in the summer and we now have april! I also spend money on two repairs and asked if they would refund that, they said they would look into it, but they never replied.
I recommend people to stay clear of this place at any cost! They don't seem to follow standard consumer protection laws.

The service and quality of the products deteriorates each time I order. I returned my order over a month ago and sent three emails asking for a status update but no response and unsurprisingly my refund hasn't come in. They treat me like garbage despite being a high access member. I'm worried how new customers will be treated.