Farfetch

No product was delivered, after intensively follow-up with UPS for more than 2 weeks, apparently my package was lost. Furthermore, Farfetch customer service without fact checking sent an email that there won't be any refund. I fought back to get my money refunded and eventually received my money back. Lost so much time and bad experience and resulted nothing as 1st time experience purchasing via FarFetch

Shipping was good. Packaging could have been better. Overall i am happy with the purchase. Expected the jeans to be bit more thicker material, but they are very thin material to feel in hand. Especially for being a GOLD member shipping should be free, but they still charge a fee for the postage.

I order from Farfetch often and I can often find deals/steals on items outside of the US and they arrive within days. (I'm shocked to see negative reviews but they are not my experience so I can't argue.) All of the pricing includes import and customs fees so you won't be surprised with another bill after your items arrive. All items are genuine and usually arrive in custom/boutique packaging with notes from the retailers. Even though you are ordering online you still get the luxury treatment.

The only hesitation I have about writing a positive review is that I don't really want others to find this gold mine and snatch up the items that I want.

I paid for the goods on December 16, on December 25 the earrings arrived, but they were broken, I issued a refund immediately, the return came to them on January 1. Today is January 18, the money was not returned to me. I answer in the process of returning, but how long to wait a month has already passed, 3 months or a year? Please help me

I'm really upset and angry that they will not refund me £355. My parcel was signed by someone I don't know. They refused to refund even through the tracking clearly states some random man's name. Eventually had to make a chargeback claim with my bank and was successful. Stay away from this company they even get people to write good reviews.

Im absolutely satisfied ordering via Farfetch. They provide excellent range of best brands, great range of good quality products and perfect Customer Service support. Also they are perfect in packaging, fast shipping, easy returns and refunds in short period of time. Alsom I highly appreciate that when some article Im interested in come back on stock again, in size that fits me - they send the note to be able to make an order.

I ordered $230 Boston Birkenstocks, these shoes already being marked up in price, and was sent a broken pair. The button on the shoe had completely been broken off and was laying in the box upon opening. Customer service was not helpful and replies were long awaited, I am losing money now that I have to make a return due to their negligence. I unable to find these shoes anywhere now or order a replacement from Farfetch as they are now out of stock. So dissatisfied, this does not capture the virtues of luxury retail.

I made an order and send them multiple emails to track down my package. Never got any response from them, I still hasn't received my package. It's been a week. The tracking number they provide says still in preparation so which means it's not ship yet and not sure what is holding up. You expect so much more than this when you expensive product

I used this site a few times in 2015, but when I finally decided it check it out again, they said my account didn't exist. Went back and forth with customer service for weeks and they told me they changed my email address to someone else's email. No email asking to confirm the change or anything... I had $300 credit on the account and now stolen. Don't bother with this site, there are better businesses that will actually care about customers' account security.

I have ordered a pair of $400 sandals for a trip and the elastic band inside the straps became broken while sitting in the box with no evidence of external cut or damage. Farfetch refused to admit this is a defective product because the brand/boutique refused to give a refund. As a retailer and online platform, they do not bear any responsibilities at all for the products they sell and are completely ridiculous when it comes to refund/customer services for defective products. I will NEVER ever buy from them again.

Very disappointing online store, I have purchased Italian coat which was priced 760, plus shipping another 70$, and when it arrived they charged me additional 300$! There's no contact phone to reach them. Avoid this store! I have 3-years everyday online shopping experience and that was one of the worst! It is the same scam store as Raffaello-Network, AVOID THEM! If you want to find original European stuff to buy, go to Gilt.com. You will never be disappointed, they have better prices and super service! And you'll never be charged additional amount of money for no reason! I would wish to give 0 stars!

Update: I had to contact them after they posted publicly to make it seem like they were going to do the right thing. Unfortunately, they didn't. I should have been given a discount for the damaged sandals (suede strap was badly scuffed) that I received or a credit to my account. They just said their vendor did not check the merchandise before shipping it out. Seriously? So the customer is the one left with the bad deal. Won't be shopping with Farfetch again. I get that these things happen but to not make it right and be accountable is unacceptable.

Horrible service.
I bought a pair of sunglasses and when they are importing, some information needed from the seller.
Contact farfetch more than 5 times for those information, they reassured me that they will deal with this. After almost two weeks, they still did not get those information and my package did not pass custom and got sent back to Italy.
If you do not want have the same trouble, just stay away from Farfetch

Shopper Be Warned! Have been trying for several days to return a vest that sadly is too small. They keep sending me a link that does not work. How convenient for them. I will not shop on this site again.

I had a ordered cancelled as some of you did, when I wanna buy it again, the price had gone up. Frustrated I wrote an email to complain, within few hours they replied and give me a phone no. I called, the customer service lady Melina was very helpful, she advised me to place the order again, and she will honour my first order's price and refunded me the difference. Now I'm just had my new order and refund on the way, I hope everything will be ok as promised. So, if your order got cancelled, contact them! You might get a chance to buy it back at the same price!

A terrible experience. I wish i had seen the many negative reviews before i spent $350 on a pair of shoes. The shoes do not fit, as the actual makers have said they run a half size smaller than regular. So i have spent 5 days emailing farfetch customer service only to get absolutely no response whatsoever. I see now why they don't even have a phone number to reach them on their website. Obviously that is a dead give away for very bad customer service dept..