michaela c.

Really impressed, ordered from farfetch UK for the first time on 4/1/15 and purchased lovely shoes delivered from Cologne, Germany. Paid £18 for 2-4 day DHL delivery where I was able to track my order every step of the way and my delivery arrived on day four 8/1/15. When I called Farfetch UK they were very helpful in letting me know when to expect my parcel and advising me on whether I had to pay custom fees etc ( in this instance I didn't have to). They also send emails about your order, keeping you constantly updated on the whereabouts and ask for feedback, which to me shows that they do care about improving. I think this is an excellent company with great value for money, helpful customer service and most importantly (for me) an excellent delivery time.