Farfetch

A terrible experience. I wish i had seen the many negative reviews before i spent $350 on a pair of shoes. The shoes do not fit, as the actual makers have said they run a half size smaller than regular. So i have spent 5 days emailing farfetch customer service only to get absolutely no response whatsoever. I see now why they don't even have a phone number to reach them on their website. Obviously that is a dead give away for very bad customer service dept..

I ordered an expensive dress (in the US). I was a little nervous having never used Farfetch before. They were as sweet as could be on the phone. Dress came in 2 days, perfect condition, from the manufacturer. I did not end up keeping it but the return was very fast and my money was credited in 2 days. So much better than any of the department stores I've dealt with, it was a real pleasure. I would use them again anytime. Really great.

The LA store allowed someone to charge over $2000. 00 on my husbands charge card and we do not even live in CA! How can a sale person not question over 10 purchases in the store by the same person in less than one weeks time. What happen to checking ID completely awful. I would always question someone who seems to buy over $2000. 00 worth of clothing in a week, no body does that unless it was someone that works there. Shame on Farfetch! Do not spend you money at a place that will allow people to get ripped off.

My 15year old son saved for months for a £200 palm angels t-shirt. 2 washes and the transfer is coming off all over it. Complained, sent pictures which clearly show its faulty, the black nose of the bear as well as other parts of the transfer were speckled all through the t-shirt when it came out of the wash! They offered me £20 as they say they can't know how it was washed! I'm not an idiot I know how to read! Trying to Squirm out of providing a refund for an obviously overpriced poor quality t-shirt. Dreadful customer service! Total rip off!

I ordered a pair of shoes from Farfetch. The sizes were womens and the product was not labeled as such. Accordingly, I received a 10.5 when I wanted a mens size 12. I have messaged them twice without so much as a peep or reply. Not a bugger off or a we can help you...absolutely nothing. It boggles my mind how this happens when there are so many options for shopping that a company would be radio silent on a customer request. I should also note that the item was fulfilled by Stadium Goods and there was no billing invoice or order information inside the package - another FAIL. I reached out to Stadium Goods and at least they replied very promptly but were unable to assist. Another FAIL for Farfetch. As Southwest Airlines says, we know you have many options to fly. I will be taking my options to shop elsewhere.

I had a great experience shopping on this site. It is NOT a scam, although I understand that is seems many other customers had issues with their orders. Farfetch acts as a middle man between the customer and other boutiques around the world, so that is why the product quality and service may vary considerably. I would recommend reading the reviews of the specific boutique you'd be ordering from through Farfetch (https://www.farfetch.com/reviews) before making a judgement call on whether to order!

I was a great customer. My last order was missing one item. They sent me an e-mail questioning if I had received it. The items are well tracked however I was made to feel like a lying thief. The investigation took forever and I e-mailed them many times and just got rude responses. What the heck? It took me staying on top of it in order to get my money back! Very bad situation and terrible customer service. I will NEVER buy from them again. There are so many other luxury companies that appreciate my business so why would I give them my money ever again?

First of all, Farfetch faked the advertisement. Sent me something was not match its web description. Shown it white buckle belts and sent me completely a different thing. After i contacted them, they told me to do the return to schedule a pick up, which the pick up could only be scheduled on weekdays. Then i left the package in the morning at 9am for their picking up. They came late at the last mins at 6pm and found no package but didn't tell me until i asked them today. They said it lost and they don't have any responsibility. What a scammer

This past Friday I looked at the site and saw that there was a 30% discount on items that were for sale. I woke up early Saturday morning and tried to buy the item and received a error message that it was a part of the extra 30% discount. I called Farfetch and they said the promotion had ended. I was quite surprised because that morning until today (3 days latter) google still says, "Farfetch.com | Get Extra 30% off Sale Items. | Shop the Latest Collection." I let Farfetch know that this amounted to a bait and switch scam. The first customer service person I spoke with was extremely rude. The second said she would a manager contact me. I never heard from anyone. At this point, I will longer do business to Farfetch and ask that you don't too. EK

The absolute WORST on line shopping experience i have ever had. DITTO on all previous comments. I ordered a pair of shoes coming from LA to SF - no too far. These beautiful wooden platforms arrived wrapped in tissue and thrown into a soft pack (no box). When they arrived to me the wood was scratched and they looked as if they had been previously worn. No packing slip - no receipt - nothing enclosed just the shoes taped in a plastic shipping sack. Customer service did answer that they did not have another pair in my sized and offered me instructions on how to return for a refund but turns out that I am responsible to pay the return shipping. I am a seasoned on-line luxury customer and I will NEVER use this site again. AVOID or beware! Based on the other reviews + my experience... this almost feels fraudulent to me.

I love Farfetch! They have all my favourite brands. Customer service is excellent. I have only returned goods once and it was so easy. During these difficult times it is so nice to still be able to buy what you love - without having to travel. Postage is very fast. I like it when the original packaging is included and sometimes a postcard as well. The loyalty system is also fantastic. I just received my parcel today and have already had compliments about my new jacket :) C. R.