From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 141st among Jersey sites.
I ordered a shirt that should've been delivered but hasn't been. I have tried to contact them but there is no way. I just want to know what is up and where my item is and why it hasn't shipped.
Never received my order! Can not get a person to talk to! They don't have the correct order number on file! Would not recommend them! Save your money, go somewhere else!
I ordered some clothing from the website but after seeing other reviews, I wished to cancel it right away. I have no luck with getting a hold of anyone and just wish to cancel my order(s) and get a full refund:
I have two recent orders that I wish to get rid of.
I'm so fed up with this company. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. All they could tell me was to deal with it myself and make a claim though USPS shipping service. Won't help me out even though I submitted pictures the day I received them. Unfortunately I don't know how this will even turn out. It's been 2 weeks since my order.
Oh no, Anthony. This is unacceptable. I will be happy to look into this and make this right. Please send me an email at customerfirst@fansedge.com. Thank you for your feedback, Maribell
I ordered a pair of Nike shoes. They were supposed to be delivered in sept. Then in oct. Then late Oct. Now November. I can't figure out how to speak to a human, it won't let me cancel my order. I'm very frustrated.
I apologize for your experience, Bobbi. Please send me an email at customerfirst@fansedge.com. I will be happy to look into this for you. Sincerely, Maribell
The hat I ordered and received was definitely defected. Too much fabric and the logo was completely off, way too high up on the hat and not as pictured whatsoever. The stitching was also not as pictured, actually not even there. In the picture there was stitching on the external side of the hat in the front right before the brim, on mine there is none. When trying to get in touch with a customer advocate I voiced my issue and they immediately ended the chat. Attaching photo of the hat I received, the hat featured online, and copy of the transcript of the chat as well... the word transferred wasn't even correct. Is this a real site?
I Ordered A Jacket & The Jacket Says That It Was Delivered But It Never Was & I Can't Contact Customer Support I Keep Getting A Robot. (I Need To Speak To A Actual Person)
The product I received was truly terrible, so returning it was a must to at least get some money back. I paid $34.60 for the hat, and understood that $9.99 would be charged for the label (total scam, BUT it was in the fine print). Somehow, the mathematical geniuses at FansEdge decided to refund me $17.06…less than half of the purchase price…. 2 MONTHS after I returned said hat. I've emailed them, but I don't have much hope of that going anywhere. It seems from these other reviews that they just ship out awful products, and still make money off people with their return policy. Will never give their site any of my time or money again.
Good Morning, Ryan. I am truly sorry for your experience. At this time, I have responded to your email request. For further assistance, please respond to my email. I look forward to assisting you with this issue. Thank you, Maribell
I order my sweater on 8/09. It says (even today) that I would receive it on 8/19. It's 9/01. There is no human when you call customer service. I can't even click on the love chat option. They have no email. The only other option listed it on Twitter. I do not have Twitter. So I guess I'm out of $43. Don't be a dumbass like me. Do not order from them
Megan -Our records indicate that you spoke to an associate on 9/1 and a refund was processed due to the lost package. I apologize for any inconveniences that this may have caused. If you need any additional assistance, please don't hesitate to contact us at customerfirst@fanatics.com - Jimmy
Cristin went way above and beyond all throughout my transaction and even after. She is terrific and her unbelievable efforts did not go unnoticed. Thank You So Very Much.
This company is terrible, my order is lost and nobody on the website is any help. Avoid this website while you can.
Greetings Jesse. I am deeply sorry this order has not been received. Upon review of your order, I can confirm this order is in transit and based on the shipping method selected for this purchase, your order should be received no later than May 3rd. https://www.fedex.com/fedextrack/?trknbr=74899998941652164356&trkqual=20210422140800~74899998941652164356~FXSP. Thank you, Deannaa.
I ordered 3 hats and the coupon code said " 20% off with Free Shipping " then the cart total was correct but once I placed order and looked at receipt it charged 9$ plus 1.99 handling fee! Trying to get ahold of them and it's all automated! And don't try and say that there was an option. There wasn't. There were a few other moms ordering after me who saw the same thing and they decided to not order because they knew that they would get tricked.
I apologize for this issue, Sara. The free shipping code is only for the 3-7 business day delivery method. This order was placed with a Next Business Day Delivery, that's why the additional $9.00 was applied to the order. I have changed the shipping method to a 3-7 business day delivery and released the additional shipping charge. This refund will reflect back to the original form of payment within 2-7 business days.
$#*! service -- avoid at all costs. Horrible company, cannot vomit enough about their uselessness. HATE THEM
Hello William. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Sincerely, Karmen
I ordered a Medium for my son and it was more child/women size. Very skimpy. I needed a large. I went through the return process to find out that on a $24.00 order they wanted the shirt returned and they would only return approximately $12.00. I would also have to pay to ship it back. I am stuck with a useless piece of poor quality shirt. This is not a reputable company in my opinion.
Hello, I truly apologize for the inconvience we have caused you. My name is Yasmine and I would love to make this right for you. Can you please send an email to customerfirst@fansedge.com and I will gladly try to get this issue fixed for you? Thanks, Yasmine.
Natalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. Natalie professionally explained what happened, I understood her completely, she was great and provided phenomenal customer service. She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. Thank you again Natalie for the EXCELLENT customer service!
Hello Steve. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
I ordered 4 shirts as a gift for my husband. When you feel the material the shirts feel cheap. One shirt had the logo on the stomach instead of the chest. I wanted to return this item, then come to find out they charge you 9.99 for shipping one item back. I spent about 125 on the 4 items and was only charged 1.99 handling fee but then to return 1 item I have to pay 9.99. The item was not as pictures so why should I be charged to return a defective item. I will never order from this company again and I will let everyone that I know about this experience. Extremely disappointed.
Hello Laura. We are very sorry that you received a defective item. The return fees have been waived on our end but we do not have a way to remove the fees from the return refund amount on the label. The return label is pre-paid and you will not be charged to use it and we will not deduct the return fees from your refund. We will always waive the return fees on a damaged or defective item. Sincerely, Karmen
I did order dodgers on 26 November 2020 and now January 28 it been more than 2 months they still didn't ship. It gonna be the last time that I will order from this website it very disappointed because the shipping said only 5 to 7 business days after I call they just refund me 4.99 for shipping
Hello Pasatron. We apologize for any inconvenience. The item you purchased is a Special Event or pre-sell item and has a ship date of February 15th. This information was also noted on our website at the time of purchase and again on the Order Confirmation we sent to your email. We issued a refund for your shipping charges as an appeasement to you. We will be sending you the tracking information once your order has shipped. Sincerely, Karmen
After I put a review on sitejabber in Dec 2020, Fansedge contacted me the very next day. Apparently this is the only way to get them to respond. I also had to request to talk to an actual person and not a series of automated responses. I cancelled my order. Their rep said he could refund my money for one of the items right then because it hadn't shipped yet but the 2nd item would be refunded in Jan 2021, claiming that item had shipped. I get an email on Jan 6 saying my items have been shipped. I check the FED EX tracking and it still says that delivery is pending. There is no record of FED EX ever received it. As of today 1/27/21 I have not received the item or the promised refund for that item. I have even received several requests to complete surveys which I filled and and even let them know they could contact me. No one has contacted me.
DO NOT DO ANY BUSINESS WITH THIS COMPANY!
Hello Shannon. We are very sorry that your package was lost in transit to you from the manufacturer. We have now issued the remaining refund for your order. Please allow 2-7 business days for the refund to post back to your original form of payment. Sincerely, Karmen
Ordered a pair of sweats from this site on Jan 7th, 2021. I've been tracking this order Bc it's a gift and wanted to get it on time. Now it says that it's going to be deliver on 2/16. So I called costumer service, she states the the item was on back order. I don't get it if you don't have the item don't sell it very simple. Now I am very irritated that I can't get this item on time!
Hello Ana. We are very sorry that the item you purchased is now on back-order. This is a Special Event or Pre-Sell item that you have to purchase ahead of time. We are still waiting to receive the merchandise from our Vendor at this time. For the inconvenience we have upgraded your shipping to Next Business Day delivery so you receive it faster once shipped. We have also emailed you a discount code to use at a later date. Sincerely, Karmen
Ordered a Tampa bay face mask for $6, had a FREE shipping Code. However the order receipt show $14.99 shipping for a $6, item.
I tried to CANCEL immediately, but the email just bounces back, no one ever answers the online CHAT, TWITTER just comes back to their website.
No way to cancel and no one responds.
Hello Bebe. We apologize for any inconvenience regarding your order. It appears you selected the 2 Business Day delivery option on the order and the free shipping is for Standard Ground only. Your order has already shipped so we cannot change your shipping method but we have issued a refund for the shipping charges as a courtesy. Please allow 2-7 business days for the refund to post back to your original form of payment. Sincerely, Karmen
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, I am sorry that you did not receive your order. I will be more than happy to look into this for you. Can you please email me a customerfirst@fanatics.com with your full name, email address, and the phone number that is on the order? I look forward to hearing from you to get this issue resolved.