FansEdgeReviews 791

I purchased a sweatshirt for my daughter. After around 3 weeks I finally received it to find out it was a size too small. I got in contact with this company regarding a refund. They told me to send the item back and once received I will get a refund back on the card that the item was originally purchased from. Oh yeah and by the way I paid $55 for the sweatshirt and my refund was gonna be $33. Keep in mind my purchase came with "free shipping"? Weeks later after receiving the item I sent back, no refund? Got back in contact with this company and now they say they have given me a credit at checkout of my next purchase. I will never purchase anything from these people again so I Don't Need A Credit at Checkout! I would like it put back on the card used at purchase. I've sent a couple emails stating that I don't want a "site" credit but they will not respond. This company is a joke! Good luck on any of your possible purchases.

I. Ordered a robe for my husband and it's not the right item and it's their making it absolutely impossible to return. They are saying they can't find my order number or phone number and they have emailed me to do a survey with my information on it. Will never buy from them again.

Ordered a long sleeve college t-shirt. Son wore it ONE time and we washed it. Logo peeling off! Contacted them, and they said, "sorry, once it is out of the package/worn/washed we won't take it back." How would I know how inferior the product was if I hadn't washed it the one time? Bad product and bad customer service!

I received 1 of 2 packages and it was correct with no issues. The second package contains the wrong item. The package address was correct. The packing slip had another name and state that is many states away.

I check tracking it says my order is still to be delivered. It wasn't delivered as stated.

I sent two emails with not replies. The chat is virtual and useless. It stops where I ask about my order. I can't find a phone number for customer service to call. It has been a month since my order. The first email I sent was on December 07, The second email was on December 14. I just sent another email, December 21. I would like a refund if the order isn't here by Wednesday 23.

Ordered 6 team mugs from them. They were packed so poorly and loosely in an oversized box that ALL of them were shattered. It didn't help that the shipper had put a gash in the box big enough for mugs to actually fall out. And the shipper delivered it to the post office with all of the broken pieces rattling. Got a refund and tried it again (stupid me). Six more team mugs. Received a notice that it was delivered at my house three days late. When I could not find it anywhere, I cantacted them and they said it was actually damaged in shipment and returned to them. I received no notice about that--only the notice that it was successfully delivered. Hopeless. I can see why their ratings are so low...

I placed 2 orders one was delivered to the wrong address and still waiting to see if I even receive the other. I was told it was my fault because the order city was changed to my city not the one I was sending it to. I was told if I want the items I must pay again and if I want a refund to return the items. The address it was delivered too doesn't even exist. I was told to call FedEx and take it up with them. FedEx says they are just do the delivery and are not responsible for anything lost or damaged. So now I have no refund, no product and I was disconnected by the online chat. Than I try to call the company and the line disconnects every time before it is even finished saying the company name. Basically I was scammed and robbed. This company is a scam and a joke. Do not order from them!

Due to three different people in household ordering from them, they flagged our home address as fraud. Placed two orders for Xmas gifts to find out they had been cancelled. Chatted online and was told to call Customer Service to find out they had given me the wrong number. Googled and called to find out the reasoning of the cancellations. Was told the other two family members would need to call and answer some questions in regards to their orders, which had been cancelled as well. Explained to them this didn't make any sense, that the credit card had gone through twice. They explained it was not the CC issue, they flag the address.

I asked if I used my neighbors address and ordered, it would go through and they said yes. This is absolutely absurd!

Will not call back to straighten out the problem. If we ever sale our home, I'm guessing this will be a problem for the new homeowner, just ridiculous.

Ordered same items from Lids, had to pay a little extra to get before Xmas. Items ordered were cheaper then Fansedge or Fanatics. Do your research and Order from someone else, less hassle and stress.

I received the wrong item in the mail, it was not even the right sports team. So, I filled for a return. It was supposed to have free shipping, however, I was charged a handling fee and shipping charge when I got the bill. After filling out the refund, they kindly forgot to refund me the shipping and handling charge that I had to pay for. What a rip off! I had to pay for their mistakes.

I have had no success in tracking an order,
They sent info to wrong email address and i have been able to have them correct it for the specific order. I have updated info on my account info but unable to contact company to correct for specific order. They item was to arrive within 3-5 business days it has been almost ten still no package. The tracking number is useless as it only says a label has been created. Shipping company so far has not responded as to status of the order. No contact phone number to call directly. Frustrating run around

I placed an order with FansEdge and wanted standard shipping. They changed it to expedited shipping and charged additional $7 (for a t-shirt). I immediately emailed them back and told them that was a mistake and I just wanted standard shipping. I received auto email saying someone would contact me soon. No one ever did. Tried two more times via email and still nothing. Tried using their online chat and was told I was out of luck, nothing they could do for me and they shut down my chat session. This company is a rip off and I will not be ordering from them ever again and others to proceed with caution.

I made 1 purchase from fans edge during a time they were promoting "free shipping". I didn't realize until after I had submitted the order that w/o my consent, they added in expedited shipping for $10.00! & altho they claim shipping is free, they also added in a "handling fee" which I'm sure was disguised as a shipping fee. I immediately called & the $10 was credited back to my account - I haven't received my statement yet so I can't know for sure. Anyway, I went to order something else a few wks ago & the same thing happened. I've written the company several times but they have yet to respond about these deceiving practices. Wonder how many others didn't realize this was done to them also!?

Let me First start off by saying I have had so many 'Fanatics' owned company issues.

I recently placed an order for a Minnesota Vikings Jersey Frame. I was happy to see FansEdge was offering free shipping site wide with no minimum purchase. As I went to place this order I noticed a standard shipping fee of $35. In confusion, I read through the exclusions (in picture below) and do not see any wording in regards to the product.

In order to clear the confusion, I called customer service *******955) to speak with someone. I explained my situation and the representative asked for the product number. After looking it over, she declared the shipping cost should be free and directed me to place the order and provide her with my order number so she could refund me the shipping cost. After placing the order and providing the representative with the order number, she began to tell me she could only refund me $4.99 of the $35 shipping total.

Please let me remind you, I would not have placed this order with a shipping cost of $35. I would have simply purchased a different frame from another vendor. I only placed this order due to the free shipping I was promised would be refunded.

As any human would, I began to get frustrated with the situation and asked to speak with a manager or supervisor. After being told no, I was told she would be creating me a ticket. She said someone will reach out to me in 48 hours to refund the remaining shipping cost and directed me to call back if nobody reaches out by Tuesday (12/8).

Now I am beginning to understand why the rating of this company is so low, the worst customer service I have ever dealt with. After my previous experience with Fanatics, I would not recommend any Fanatics owned company to anyone.

I recently placed an order a couple weeks ago for this product. I purchased an autographed Adam Thielen jersey. Once I received the item, I went to authentic the product as the directions stated. After typing in the Fanatics Hologram ID, the website stated it was an INVALID item. Correcting this issue took over two weeks to resolve and I was told it was "Human Error."

All in all, I am pretty disgusted with this organization. Every experience I have had has been nothing but horrible. If FansEdge cares at all about customer service, they will correct this shipping issue. I will post a follow up review to describe how the situation was handled.