From the business
We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
FansEdge Reviews Summary
FansEdge has a rating of 1.7 stars from 791 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FansEdge most frequently mention customer service, business days and day shipping. FansEdge ranks 141st among Jersey sites.
I've ordered from FansEdge.com several times through the years. There website is super easy to use. Everything I've ever ordered from them had been excellent quality. Shipping is reasonable usually in a week or so.
I ordered a gift for my daugther, a college hoodie, that took 12 days to arrive via FedEx, from Jacksonville, FL to outside of Chicago. Patently ridiculous. Yes, it's true, FedEx sucks, it would screw up a one car funeral and its cadre of Subic Bay PI residual customer service repressentatives are inept and incompetent, but even FedEx should find a way to effectuate a 1100 mile shipment in less than 12 days. I had to pinch myself and remember that my order was to terminate in the Continent U. S and not Chad, Niger or the Isle of Man. Pathetically poor customer service. Negative five (-5) stars would be 6 too many for this organization.
Adonis, thank you for your feedback! I am very sorry that you package took so long. Our number one concern is customer satisfaction. Can you please private message us with your order number or email address? Sincerely, Julian
T-shirt was thin and cheap, I ordered a large and it was way too small, more like a medium. My entire order came to $45.23 and I only received a refund of $33.10. They charged me $12.13 for shipping back a T-shirt! They do not let you return via your own shipping method. You either get your shipping deducted or you have to take the return in a store gift card to purchase more poor quality items.DO NOT ORDER FROM THIS PLACE.
Hello Robin. We apologize for any inconvenience regarding your order. Please be advised that you are never required to use the pre-paid return label we provide. It is noted on our website as well. You also can get your refund in the form of a Gift Certificate or back to your original form of payment. When you return an item from an order we do not refund the original shipping charges. All of this information is noted on our website in the Return Section of the Help Desk on our website. As a courtesy for this order only, we have issued a refund for the return fee. Please allow 2-7 business days for the refund to post back to your original form of payment. Sincerely, Karmen
I requested a return for two items on 10/08/20 and since I had two separate orders I had to print two shipping labels and they charged me $20.00 for a fee. There was no way to return it in person and it is ridiculous that I have to spend this much money to return items way too small, and completely misleading on their website for the accuracy of the sizes. I never have a problem fitting into anything I order online, but their products were almost like ordering kid sizes.
Good Afternoon, Mark. We are truly sorry for any inconvenience. A return charge is collected to cover the label fees. This fee is only deducted if the customer chooses to utilize our label. This is stating in our return policy on our help desk. At this time, we have waived one of the return label fees in our internal system. We ask that you return the item for a refund. Once the item is received and processed, the consumer will receive an email confirmation including the refunded amount. Thank you, Maribell
I've ordered from this website 5 or 6 times in the past couple of years and have always received what I have ordered. Although a few have been delayed the last few months due to Covid I assume. Since I live in Canada it's a bit of a drag with the shipping costs since they don't ship free. Also, there is a customs delay as well. Overall I've been happy with my purchases and the service.
Good afternoon, Dean. We are truly pleased to hear about your great experience. Thank you for taking the time to let us know. Thank you, Maribell
I ordered a $100 Bo Jackson throwback jersey. It showed up stuffed in a clear FansEdge bag without any tags on the jersey whatsoever, completely creased throughout the heat sealed patches and honestly looked worn already. I've never bought a new Nike jersey that didn't have 2-3 tags on it, unless it was used or already returned once before. Looked like a jersey they have been trying to unload on someone for a minute now! And to top it off, they charged me $9.99 for a return label! Now that doesn't seem hassle free, especially for a jersey in this shape! Never again FansEdge!
Hello Joel. We are very sorry that you have received your item in that fashion. Please email us with the correct order number at customerfirst@fansedge.com as the order number you provided here is not one of ours. Sincerely, Karmen
Shirt was cute but too large. Returned it asking for exchange to size medium. Got no exchange. Cost $37. Got a credit on my credit card for $24.94. Wish I'd read the reviews, too!
Good Afternoon, Bobbi. We are truly sorry for your experience. To exchange an item, we ask that the item is returned for a refund and repurchased in the desired size. A return charge is collected to cover the label fees. This fee is only deducted if the customer chooses to utilize our label. This is stating in our return policy on our help desk. As a courtesy, we have refunded the return label fees. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. Sincerely, Maribell
They use smart post from postal service. You'll have wait almost 2 weeks after it says shipped. I would have ordered from somewhere else.
Good Evening, Demarco. We are truly sorry for your experience. Upon review of the order, we can confirm the shipping select at check out was 3-7 business days once the package ships. You may always select a faster shipping method to receive your merchandise sooner. Our apologies! Sincerely, Maribell
I was able to successfully return my other item, but I just received my second item in the mail the other day and was disappointed to find a RED and navy blue fighting Illini shirt (the school's colors are orange and blue).
Good Morning, Rebecca. Our deepest apologies the item was received in correctly. Please return the items for a refund. For further assistance, please send us a message. We look forward to speaking with you. Sincerely, Maribell
I ordered a Illinois Fighting Illini Nike Primary Logo Intensity Performance Quarter-Zip Jacket a couple weeks ago and when it came I was very disappointed. The material was thin and see through, the seams were horribly sewn, and the design wasn't even the same as advertised on the website. I could tell that the jacket was not produced by Nike and was a fake. Definitely not purchasing from FansEdge again.
I wanted to schedule for order ten mins after I ordered from them after I read the reviews their wet no good reviews so I tried to then cancel my order now remind you it was now then 20 mins after I ordered. First person I talk to told me he couldn't cancel my order which was crazy. So I got off the phone with him and call back this time the girl hung up on me after explained what happened. So then the third time the girl said she wouldn't cancel it without and got smart. I just want my money back so I don't have to deal with horrible quality. Should've read reviews first
Good Morning, Roberson. We are truly sorry for your experience with the order placed. At this time, we have escalated this order to be canceled with the vendor. If able to be cancelled, you will receive an email confirmation with the refund details. We apologize for any inconvenience caused. Thank you, Maribell
Very disappointed with my order! Purchased 3 of my favorite team tee-shirts and received 3 inferior products. One shirt came as a 3/4 length sleeve instead of a long sleeve. And, because I refuse to wear an item without washing first, especially during this pandemic, tags were removed and washing/drying instructions were followed to the tee. One shirt came out with holes in the vinyl of the team's logo. When speaking to customer service I was told "how do we know that you really followed the washing/drying instructions?" Basically, calling me a liar. They refused to issue a refund or exchange. I thought an item carrying the NFL Team Apparel logo would be a quality purchase. Do not buy from this company!
Good Morning, Jan. We are truly sorry for your experience. We would like to look into this further and correct this issue. Please message us for further assistance. Sincerely, Maribell.
I placed an order yesterday and received an email confirmation. A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. Customer service advised there was nothing they could do about it because it already shipped. There was no option on the site for multiple shipping charges. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening.
Hello Tom, thank you for your feedback. I am very sorry that you were charged for shipping. Our number on concern is customer satisfaction. Upon review, at the time of check out next business day was selected and coupon code did not include free shipping. The coupon code was for just 25% off of the order. When checking out make sure on the final page that you select standard ground 3-7 business days. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a hoodie for my grandson's bday. It was too small and had to be returned. The return policy is the worst I have ever seen as well as the customer service. The return policy is $9.99 for a shipping label you print yourself and they don't refund the taxes. So basically i paid them for the refund. Don't use. Spend the extra $$$ on a reputable site.
Hello Sherry, thank you for your feedback! I am very sorry about the return fee. Our number one concern is customer satisfaction. I have refunded you back $9.99 to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. All taxes and shipping was refunded when the return was received. You were not credited the difference for the promotion applied towards the item as it was not paid at check out. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I bought a team long sleeve t-shirt. The shirt was at least a size too small, maybe more and it was short. It didn't look anything like it did in the ad. The quality of the shirt was very poor, very scratchy.
I requested a return label and they charge $9.99 for a return label and I had already paid shipping for the item. This is so ridiculous, I would suggest NEVER buying anything from this website.
Good Morning, Donna. We are truly sorry for your experience. When a damaged is received incorrectly or damaged, we ask the consumer to contact us for assistance. A return charge is collected to cover the label fees. This fee is only deducted if the customer chooses to utilize our label. This is stating in our return policy on our help desk. At this time, we have waived the return label fees in our internal system. We ask that you return the item for a refund. Once the item is received and processed, the consumer will receive an email confirmation including the refunded amount. Sincerely, Maribell
If you want help with your order or have any further questions be prepared to wait on hold for at least an hour... I have been waiting for an hour and am still waiting... Their life chat is inactive as well so good luck
Good Morning, Lawrence. We are truly sorry for any inconvenience caused. For further assistance, please send us a message with the order number and inquiry. We look forward to speaking with you. Sincerely, Maribell
I placed my order and received something totally different than advertised! Color and material and they only refunded me half my money then told me I had to file a dispute with my PayPal for the rest because of 3rd party but I ordered through their website! This is supposed to be Mississippi State colors Maroon, Grey, white and black!
Freida, thank you for your feedback! I am very sorry that you received the wrong item. Our number one concern is customer satisfaction. Can you please private message us with your order number or email address? Sincerely, Julian
Item has been processing 20 days but when asked to cancel told its too far into processing lol. If it isn't shipped it should be able to be canceled. Customer service "escalated" the issue and will supposedly call in 24 yo 48 hours, of course not today when I'm home and available. Always check reviews before ordering! My wife learned a lesson on this one. Just hoping the quality isn't awful like almost every review.
Hello BriAnne, thank you for your feedback! I am very sorry that it couldn't be cancelled. Our number one concern is customer satisfaction. Upon review of your order. It was unable to be cancelled due to it was beyond the 30 minute time frame to make changes or cancel order before the order is sent to the vendor. The item is a manufacturer direct item. It is shipped from that company warehouse. After those 30 minutes they start production of the product. The agent was unable to cancel the order so they opened a ticket to reach out to the vendor to see if they might be able to have it cancelled on their end. I have sent an email to our Order Management Team to escalate contact to the vendor. Unfortunately, I am unable to make any guarantees if they will be able to cancel the item in time. However, once they get a response back, you will get an email. If you haven't receive any response back in the next 24 to 48 hours, you can reference the ticket with issue # 2133834. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Please be very careful ordering from any of these sites. Lidz fanatics, cbs nfl store, any associated with fanatics. I made a mistake on a size and not only did I lose my promotional price but they kept $9.99 which is mentioned when you do a return I learned after the fact. Initially, the rep I spoke to never mentioned that she just emailed me a return label to print. I was going to order the correct size but after this experience I will either look elsewhere or simply do without. Keep in mind this goes for any of the fanatics sites which includes the NFL shop. They can learn from sites like Adidas that treat their customers much better. Too bad they do seem to have a monopoly for American team sports fan gear. I was suspicious when I placed the order that had free shipping and there was a small shipping fee anyway. Stay away
Good Morning, Fernando. We are truly sorry for your experience. A return charge is collected to cover the label fees. This fee is only deducted if the customer chooses to utilize our label. This is stating in our return policy on our help desk. Upon review of the order, we can confirm the return fees were refunded. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. Thank you, Maribell
I bought the Florida Gator stool for my son's dorm. It broke after using twice. Company won't give a refund. I guess they'd rather pay the hospital bill for the stitches in his foot form the shattered plastic in the defective product they sold.
Good Morning, Dean. We are truly sorry for the inconvenience and defective item. At this time, we have processed a refund for the order. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. There is no need to return the damaged item. Our deepest apologies! Sincerely, Maribell
We bought a $120 bookbag for my son in May when it was on sale. He just went back to school (Less than 3 weeks) and the shoulder straps are coming apart at the top seam. Since we purchased it more than 30 days ago, we are stuck with their trash. It should not have failed in this time period unless there was a defect. Will never buy from them again.
Good Evening, Marisa. We are truly sorry for your experience. Please send us a private message for further assistance. Thank you, Maribell
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mousy, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations and that you were so happy with the service that you received. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian