FansEdgeReviews 791

I placed an order for a tote bag. The order was not confirmed. Not knowing if my order went through, I tried two more times. I called right away to their supposed customer service to cancel two of the orders. I was told the orders had already gone through within minutes! They would not cancel the two orders I made in error. I was told the person on the phone would try to get a ticket for the two orders. All three orders showed up on my bank account today! I think my only alternative is to wait for the deliveries and then return the orders I do not want, I must be reimbursed for the two orders i tried to cancel. If my money does not reappear on my credit card account in a reasonable time, I will go up the food chain! Simply cancelling the two orders I made in error would save a lot of time and angst! I will probably never order from this company again!

Ordered a couple NY Giants whiskey box sets from fansedge. My order was showing that my package has arrived and i still received nothing! So i gave it about a week to find out where my package was and still heard nothing. After having to use the stupid chat to find out where my package was and getting no information, I had to go in depth to find a number for this scam of a site. Come to find out fansedge had my package returned for reasons that they still did not tell me about. If I never called them, I would never of found out they took my package back because they never contacted me. So I told them to send a new package because I didnt want to wait a month for them to send me a refund and they said no and I would have to re purchase and wait for the refund when they recalled it to begin with. So after that I decided I didnt want to deal with them so I will just take the refund. They told me it would take 10 days to inprocess the item and then 10 days for a refund. Still makes no sense because why would they have to re inpocess the package when they recalled it, but thats beside the point. Three weeks go by and I never get a email saying that it was inprocessed so again I call and get no information at all and was told they are doing a investigation. Long story short it took me three months to get my money back and I had to contact them for everything, not once did they tell me anything. This is the worst site and think it is a scam because you cant contact them and when you ask to talk to a manager they say they need your info so one can call you and trust me you will never get a call. I was told that around 10 times. NEVER USE THIS SITE EVER!

Wow... all this company does is lie lie lie. Not only did one of my orders never come... but I also spoke with customer service asking their manager/supervisor to give me a call (because apparently there is no email or number that I can call myself... is that not sketch? Anybody?) The supervisor never called me, I asked them again to submit an urgent request for the supervisor to call me... shocker... I never got a call. They can't deliver on time, they lie about when things will be delivered, their management is obviously incompetent and dishonest as well. This has been one of the worst and most unpleasant shopping experiences that I have ever had in my whole entire life. Never order anything from them, save yourself the trouble and go somewhere else to buy the thing you need.

I highly recommend never ordering from this website, I ordered a lava lamp for my 9 year old nephew for his birthday, The quality of the lava lamp was very cloudy and had white chunks floating in it. I tried to contact them via online chat. It kept saying agents are busy, Then I finally got through after several days of attempts, since you cant find a number. To them saying it is now out of the 30 days policy. But their website says 365 days, VERY MISLEADING. I was only asking for an exchange since this one was malfunctioned. VERY POOR CUSTOMERS SERVICE AND PRODUCTS. I am glad I didnt order both lava lamps at the same time since I was going to order my other nephew a Colts one for Christmas. I really wish I would have read the other reviews before making a purchase.

I ordered 3 shirts from fans edge for my kids. I was charged for all 3 then I get an email saying 1 of the items can be fulfilled. Email doesn't say which item. Next I get another email saying all items are shipping. The next day I get a credit on my credit card. I still have no idea which item could not be fulfilled. I've been trying to contact them to find out but they make that almost impossible to do. I won't ever use them again. Not worth the hassle

I called FansEdge to exchange a 6 7/8 which was too small and wanted a size 7 1/4.

Out of the original box, with the original packing slip, original order number, tracking number, letterhead with FansEdge logo on it, they couldn't find' me in their system.

The person said they would not send a return label since I wasn't in their system. I said if they lost my information it wasn't my fault. The customer service person' was not willing to see the possibility that somehow I got lost in the system.

I wasn't asking for money, just a larger size. What do you think would be a fair solution?

I placed an order and 3 or the 4 items arrived in a timely manner, cool. I looked at why the other product wasnt sent and it just says pending. I called on it and was told it was a manufacturer direct item and they had no control of when it would send. I asked if I could just cancel that item and was told a flat no because it was manufacturer direct. That honestly made no sense to me seeing i purchased it off your site and when i said this to customer service she then said we could go through the process but by the time it was processed my order may send so to wait. Ive waited another 2 weeks and its still pending. This is getting ridiculous, they should get on the manufacturing company to get a move on it or give me my refund.

I'm an incoming college student and wanted to order some merchandise while my college's bookstore was down due to COVID-19. Ordered three shirts; today, they came in. Worst product I've ever seen. Flimsy, cheap material, thin as paper. Every item smells like rotten eggs and sour milk. Sizes are completely off and extremely big for some reason. I want to return my items but there is a $10 FEE to return them. Anybody in a similar position, do NOT order from this website. They profit off your dissatisfaction and want you to have to return your product so they can make some money. Really wish I had read the reviews before buying from this site. Never again.

Placed an order for 2 items on March 21st for a birthday gift for my daughter. Received part of the order and even returned due to it being the wrong size. They received it back and have already processed a refund for it, but here I am still waiting for the 2nd item. And while I'm still waiting my daughter's birthday has already passed. I called customer service and explained to her the situation and all she can say is the order has been delayed, but she doesn't know why. She says I should have received and email explaining of the delay like that makes it better or justifies the situation. I ask to speak to a supervisor which I get to and she is just as bad as the first person no empathy whatsoever. All she can tell me is I can wait or she can process a refund. I highly recommend anyone to avoid Fansedge unless you want poor customer service and nothing but excuses as to why you haven't received your order.