Fandango

The Federal Government should be looking into the practices of Fandango! They present themselves as a convenient way to buy and give movie passes however when you try to actually use the gift cards you can never find them for the movies you actually want to see!
What a scam! I threw $45 worth of these useless tickets given to me by some very sweet children out the window of my car... probably should have been fined for littering ' cause these certainly are TRASH!

I wish I could give negative stars! I purchased a $100 gift card for Xmas, it was used one time. $35 was used after all of the lovely service fees for one movie. Now it can't be used again?!? An error message comes up when trying to buy tickets! Do NOT bother wasting your money on this garbage! Horrible company, horrible customer service. 2 hours on hold and still no help. Several emails and still no help. Fandango sucks. That is all.

Was trying to exchange tickets for earlier movie on same day. Waited on the phone for over an hour, and on-line for over 90 minutes without response. Fortunately, theater manager helped us make a trade. Will not use their service again.

Purchasing tickets for dinner and movie for my family for Christmas with Fandango. I selected the correct date (tomorrow) but after transaction complete, noticed the date was for today (needed to be there within 45 minutes). I tried to cancel immediately but because it was within 2 hrs. Fandango online chat nor customer service would help correct problem. I'm out $67.50. Next step is to dispute with credit card company. Fandango needs to add to their online app, a purchase review before completing transaction. My advice is to not take a chance with this type of company unless you have money to throw away.

Just bought 3 tix for my wife and daughters to see a movie. My daughter received a fandango gift card for her birthday, and was very excited to get to use it as she saw fit. Very proud that she wanted to take mommy and sissy to the movies. Lo and behold, Fandango is a JOKE. We were able to purchase the tix, but are left with a balance I'll never be able to use. Why? Because they charged us $5.10 for the convenience of their service. I'm appalled at this company. This should be illegal. I wish I could say more, but my daughter is paying attention to her father seething over what just happened.

Fandango's website sucks. I've tried over and over again to purchase movie tickets and it gives me an error page each time. I tried calling there customer service line and its a complete joke. It tells you that all the agents are currently busy and disconnects the phone on you. What is the point in having this type of website if its not even going to work. This company needs to get there $#*! together. They need to at least allow you to put in your phone number so an agent can call you back.

I been using them for about a year, recently I booked 8 tickets, for that they charged me a hefty fee. Unfortunately, plans changed real quick and i went into cancel the tickets. First online system won't let me, and than i had to wait half hour for online chat. She was super rude, did not care. And in the end won't refund me my booking fee of around $15. Such a bad service. Wonder how many people they rip-off on daily basis who wants to cancel there tickets and make millions.

The Fandango ticket experience costs more by $3.00 than if I went to the box office and purchased tickets in person. Tickets were $18.00 (seniors) plus $3.00 fee. No fees at the theater, and no long lines. Fandango needs to learn that consumer decisions are not based on losing money. The movie industry is struggling, and Fandango isn't helping close this problem gap. Bottom line Fandango is expensive and should be avoided until they learn that people look for bargains and not being ripped off.

Read the fine print: Fandango doesn't offer refunds or even credits after a movie starts. If you're unable to find parking and can't get a seat in the theater, they don't care. I live-chatted customer service and received this: "I apologize for any inconvenience but Fandango has a strict policy stating once the show time starts we are unable to process any kind of refund or exchange for Fandango credit." This is clearly a business decision on the part of a dishonest company not a tech problem.

Only used Fandango to use up a gift card. Terrible experience. Site would not accept our Regal card, even though I input it w/0's, and without. Use the card all of the time at Regal and it works fine. Tried to find contact info online-they make it hard to find on purpose. Called them, was told it would be about an hour on hold, accepted the "call back" feature which states they will hold your place in line, right! No calls at all. Got on their chat feature, about an hour wait as well. Totally not worth it! 42 in the queue as I type, and another 1/2 hour of waiting.

Fandango offers users who have accounts $5 off after every two movies but process for accessing the $5 is very confusing and makes no sense at all. I finally had to call fandango customer service to walk me through the process - which still didn't make sense. They obviously never bothered to do user testing when they set up the system. CSR was snooty and unprofessional. At least the supervisor I talked to admitted they've had other complaints.

Purchased tickets for my wife and I. On the way to the movie we got rear ended, stuck on the side of the highway, I called Fandango in between talking to the police & ems, was on hold for 45 minutes, meanwhile they picked up and said it was past the movie time and nothing they could do… of course it was past the time, I was on hold for 45 minutes! I told the support would you like the accident number, to speak with the police and ems, it's $40 bucks, I'm not going to break the bank, but it's the principle… I had used fandango for 5+ years and the one time there's an issue they gave me the middle finger… so I won't use them anymore. They don't care. How are they in business?

I ordered tickets via Fandango today for the star wars movie. I dutifully recorded the confirmation number and upon arrival they said the confirmation number did not pull anything up and neither did the credit card that I used on to pay Fandango. By the time we got there and spent all this time, the only seats left were in front row, so we bought a ticket for next showing. I have been all over the internet and cannot find and email address or phone number to get this straightened out and get my money back. We won't ever use these guys again

What a disaster! We are stuck with two Fandango gift cards we got for Christmas, and neither of them can be used at the theater we normally attend. What a joke this company is! Also, their hidden "convenience fees" which they debit from the card for every ticket that is ordered amounts to hidden charges that the buyers don't know about in the first place. We will NEVER recommend or use Fandango for ordering tickets for any purpose or anyone, and we will make our bad experience known to anyone who will listen!

I've used Fandango successfully for several years, fees & all, as part of gift cards. I received a g/c for $25.00 and the value is listed when I check it online, however, I continue to receive error messages when attempting to buy a ticket. I tried the 800 number (don't waste your time) and then emailed cust. Serv. Finally received a form email which gave me instructions on how to buy a ticket online. Grrr! I will probably ask friends & family to use a different movie g/c from now on... boo.