I been using them for about a year, recently I booked 8 tickets, for that they charged me a hefty fee. Unfortunately, plans changed real quick and i went into cancel the tickets. First online system won't let me, and than i had to wait half hour for online chat. She was super rude, did not care. And in the end won't refund me my booking fee of around $15. Such a bad service. Wonder how many people they rip-off on daily basis who wants to cancel there tickets and make millions.