FandangoReviews 1,235

I only gave one star because I can't go any lower. This is the first time I ever tried to use this app. I bought a ticket to see the new Mario movie. When I completed the order, I noticed it was for a theatre clear across the city 11 miles away instead of the one in my area. I canceled the order and reapplied using the credit, and this time I made sure to select the theatre in my area. Despite this, it gave me the same one 11 miles away, so I decided to go there instead. I got there with just a few minutes to spare, but parking was so bad, I sat in a line in a parking building for 20 minutes before giving up. I immediately tried to get a refund or exchange, but the link kept redirecting me to me to a bogus website that asked for a user name and password. Anytime I clicked on the forgot password link, it would claim to have sent an e-mail or reset it, but it never did.
I spent the next two days trying to refund my ticket or at least get a credit to see another movie. It claimed to have sent an e-mail with a credit, but I never got it, and when I tried to buy another ticket, no credit came up. Also, it set it up for the same movie theatre even though I selected the one in my area again. Clearly I didn't go through with the purchase. I finally found contact info through google and sent an e-mail. They told me to call instead, and gave a phone number to call. This one is different than the one I actually found on google and actually worked. I had tried calling a number earlier, and the number was no good.
The lady on the phone said their policy was clear, and that they gave no refunds or exchanges after the movie showing. I explained that I didn't want to go to that particular movie theater and that I tried to refund it as soon as I saw I was going to miss it. She just doubled down and said it was their policy. Really!? If it was clearly the policy, then why did Fandango have me freakin' call someone instead of just telling me through an e-mail. That was a total waste of time!
This is the first time I ever tried to use this service, and I just lost $18. I eventually went to the theater in my area, and bought a new ticket there just to see the movie. Stay away from this service!

...because thier customer service sucks. Ive been a customer for over a decade and never had to use the customer service...wont go in2 to much detail but they refused to issue me a exchange on some tickets that were NEVER USED...I later bought advanced tickets from the theatre directly...convience fees were a couple of bucks cheaper and it hit me if I ever had a issue I can take it up with the theate directly...there is really NO NEED for fandango...#fandangosucks... #f...fandango

Fraudulent company and terrible customer service, changing location when purchase was submitted. Buyer BEWARE

Proctor and Gamble gave me a $5 reward code that Fandango refused to honor after multiple reviews. They don't even treat their clients with respect. I am sure they got their money from P & G. They didn't give a reason because they know they are wrong. Dishonest business model across the board.

There should be 0 star rating for this website. From what i read, many are also dissatisfied with their business. Why are they still allowed doing business? Ppl should steer clear from this website.
--website run very slow
--no refund on tickets that are not used even though buyers missed the show-time due to situations.

Fandango double charged me for movie tickets. After the movie I went to dinner pulled up my bank account to find the double charge. I called them they said they'd be put in a ticket to a supervisor. Less than 24 hours later I got an email saying rhey would not refund me for the double charge, stating that I needed to call before showtime to be refunded. The problem is THEY screwed up and double charged me. I didn't just buy a ticket and not ho. So I disputed the charge with my bank and will be getting my money back and Fandango will never see another dime from our family.
Upon looking on facebook this is not an isolated incident. Tons of customers for wearing reasons not being refunded for something that isn't their fault. I even saw one where the guy is theater caught fire and they couldn't physically show the movie fandango told him "sorry no refunds"

Screw Fandango

Fandango is the scam website. They directed you to a different movie theatre when you buy a ticket and they refused to refund for their website mistakes. PLEASE LEARN FROM MY MISTAKES AND DO NOT EVER USE FANDANGO FOR PURCHASING MOVIES TICKETS!

I purchased 2 tickets for the Santa Clara AMC, and when went to scan my ticket that the attendant told me I had the wrong movie theater.I bought my ticket at the wrong Santa Clara site. I immediately contacted fandango, was put on hold for 20 minutes and than was told the had movie started 2 minutes ago and they could not make an exchange or refund.So the rep escalated it to corporate and I was denied a refund and was told it's policy not to give a refund after the movie had started. Pretty sad and I will never use them again. Very poor customer service. Never will I do business with you again and will let everyone know about my experience. O star for you guys I ended up buying tickets from the AMC direct and has to pay twice for my tickets.

My husband was given 2 gift cards for blood donation for Fandango … what a joke! We followed the instructions on the card and the promo code was accepted. However, when we received our Amex charge listing, the amount was not included. I went thru the Fandango chat room to question this, and was told the promotion wasn't accepted even though their online transaction said otherwise. No help or assistance or compensation was offered…just "too bad, so sad" reply.
The worst of it is that when we went to the theater to see the acedemy award winning pic of the year, the theater was mostly empty. We could have sat almost anywhere, without the Fandango hassle, or service fees. Lesson learned.

I purchased tickets for Creed on Saturday for a 3:15 movie and reserved my seats in Row C. When I arrived at AMC, they told me that there was no 3:15 movie. When they scanned my passes, it said that the movie time was at 3:50 pm and my seats were totally different. I showed AMC my fandango purchase and they said that they were sorry but there was nothing they could do since I purchased tickets with a 3rd party site like Fandango. AMC told me that this was not the first time this has happened to people. I called customer service and they said that I would not get a refund because the movie already started. I told them that it did not start because the movie was later than what was in their system. Fandango said they would look into getting me a refund. I received an email 3 days later stating I would not get a refund. This essentially ruined our night. We ate our popcorn in the lobby and waited an hour while eating all of our goodies. We did end up seeing the movie later on (in different seats) but we had to cancel our dinner reservations and continued to watch the movie with ZERO snacks :o( Sad Day. Thanks a lot Fandango for not owning up to one thing!

My son ordered 2 tickets on February 13th. When we looked at his bank statement THE NEXT DAY, he was charged for 4 tickets. It was a total of 20.44, twice that was taken out. I contacted Fandango 5 times and each time they said to call with more information. Each time i called they escalated it and then i would get another email that said to call they needed more info. This went on until 3/8 when they now tell me they can't do anything because its over the amount of time for refunds. Well of course it is, they farted around for so long and delayed it forever so yes it is over the time frame. I was even just asking for credit for 20.44. I sent them the photo of his statement portion where it shows the 2 transactions AND they all said they only see one pair of tickets bought! OMG, this is just a crappy company. I am going to write as many reviews for them as i can find. I dont want anyone else to just lose out money. Had we not checked his statement we would have never known. They are just stealing money from people. What a joke. Dont trust them ever.

FANDANGO DOUBLE BOOKED MY TICKETS TO SEE CREED 3. THEY SAID BECAUSE IT WAS 20MIN AFTER THE SHOW TIME I COULD NOT GET A REFUND. I SPENT 20MIN ARGUING WITH A COUPLE WHO HAD MY SEATS THEN COMPLAINING TO THE MANAGER AND LOST MY $30 AND DID NOT SEE THE MOVIE

These agents are absolutely dumb! I can't believe they have a job. They don't listen and are not helpful at all. I will not be using Fandango again!

We bought Fandango Tickets, took them to the Theater, the Theater did not recognize or honor the Fandango Tickets and we had to buy the movie tickets again at the Theater. Subsequently Fandango denied our request for a refund. Total ripoff and bad business practices by Fandango! Stay away!

Was given a fandango gift card pre pandemic. Tried to use it now and not valid. Terrible company. It states no expiration date, but guess not. Trying calling... No valid numbers.

The employee asked for my credit card number in order to process my refund. This is not allowed. The first employee could not find my account because they could not understand the letters of the English alphabet. Poor communication skills.

Don't bother...you will NEVER get in touch with ANYONE! Dog Crap company! Plus they lie, lie, lie and deactivate your gift card and never tell you. They do that to relieve liabilities on their balance sheets. Pure scum.

I will never use fandango again. They say that you can reschedule or refund your ticket if needed but do not have a website that works or service you can get ahold of. Whether chat or phone or website. They told me it was after showtime although I tried all platforms for two hours prior with screen shots. Total scam. Don't bother using them.