FandangoReviews 1,233

So I bought 2 tickets to Wonder Woman in an AMC 17 theater in Indy. Auditorium 26 Seats D13 and D14. Problem. Once I got there, the staff was confused as they had 17 Auditoriums, not 26 (hence the name). Since they did have a 7:00pm showing, they assumed it was for that showing. So they told me to get my D13 and D14 seats once I got in. Guess what, they were taken. Why? Because they sold me the seats to a theater auditorium that didn't exist. I was displaced TWICE inside the theater as my 6yr old daughter and I were looking for any open seats and ended up getting HORRIBLE 2nd row seats. I asked for a refund and was told I had to create my VIP account first. I did. Never got a response. After that I saw this website and noticed that I'd be holding my breath forever. DO NOT USE FANDANGO. EVER.

I am very disappointed in not only the customer service but the lack of sheer responsibility when offering a quality entertainment experience.

Admittedly by human error, I selected a wher Chair seat that did not have an actually chair. Unfortunately there were no other seats open so myself and my friend were left movie less and out of $30. After spending over an hour contacting Fandango Customer support, I was told by Manager Corey that he would have a refund to me within an hour to catch the 8:05 showing of Wonder Woman. A lie! I received an email later stating refund denied because it was requested after showtime. Yes, because I spent 35 minutes waiting for a representative! Although I was not able to enjoy their movie, they insisted that it was only "fair business practice" that they not only not refund me but not even offer a comparable movie ticket.

Will Never patron FanTHIEVESdango again.

Think of all the money Fandango makes by not refunding money. At $15 a ticket, at all the different theaters, they can make millions.

Fandango requires you to ask for a refund before you see a movie. Yet, they don't provide a way to do this. I called them repeatedly, my son tried to contact them via the web, I asked at the front desk before the film started. There was no way to talk to an operator. The message kept stating that the movie was not being shown in the area indicated, even though I tried different zip codes to be able to find one that worked, including the zip code of the theater where I was seated while making the call.

I started at least an hour before the show. I had to wait until after the movie to contact them. They said that they don't give partial payments. Everyone would have had to ask for a refund. Well, they all saw the movie. It was just one person who didn't.

What happens to all this money? Does it all got to charity? Doubt it

Update:

I tried to send them a copy of a previous review. I attempted to attach it to their reply, i. E. I sent them a message regarding their refund policy, or lack thereof. They responded. They had specific guidelines for my reply. I followed the guidelines exactly, which wasn't easy and it didn't work. Do they deliberately set it up to fail? If they were a new company, I can see they'd have problems, but they should have worked out problems by now. Bottomline: They don't appear to want to communicate with their customers.

Here's the format in which I had to respond:

==> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]

This didn't work.

NEVER USE FANDANGO FOR TICKET PURCHASES! I just had the worst customer service experience EVER! The rep, did not take any responsibility for their error or the fact that I was charged(confirmed NOT pending) for movie tickets! The individual was rude and accusational. I have experienced errors before, as online purchases with vendors can run into so many little issues, but every time the vendors have been helpful and walked me through how to ensure I was not charged and the charges would drop off... NOT FANDANGOs rep, rude rude rude!

I had a gift card given to me at christmas and after buying tickets had a problem with location so i went ahead and bought more tickets and thought when i get home i will take care of this LOL. First thing service person says after i told him what happened is so you waited to call like i was going to go home and call them as soon as i found out there was a problem. Its much easier just to buy when you get to the movie and with my sister getting a corporate discount much cheaper, so I am going to tell anyone that might give me a gift card to NEVER NEVER buy from fandango, there customer service is terrible and you will never see your money again. Hope i have been clear they wont refund your cash just dont care they got it no reason to give it back.

Wow... if you've dealt with Fandango CS and you thought these guys are almost as bad as Comcast... well YOU'RE WRONG. They ARE as bad as Comcast because they ARE Comcast.

After 20min wait I chat support rep disconnect me in mid-sentence after explaining that I could now switch the time of my tickets. So much for the "worry-free guarantee" being a Fandango VIP customer (VIP... lol). Guarantee excludes any purchases made with any promo codes. I simply wanted to swap 7PM tickets for 9:50PM tickets within 1 hr or initially placing my order and 2 weeks before the ticket date... same movie, same theater. My request is impossible with the amazing "worry-free policy" I exclusively get as a "VIP" customer. I screen-grabbed the chat to report the incident and then contacted phone customer service. FYI phone customer service is *******191. After another 20min wait the rep that answered the phones was the same rep manning the chatroom. I wonder if Twitter request will result in same rep. I kinda feel sorry for the rep. She has to put up customer complaining constantly and probably has little power to do anything about it. Yet another reason why Comcast is evil.

I booked a movie online for my son and me and went to the theater which is about a 20 minute drive from my home. I had carelessly left my printed ticket at home. I was at the theater before the start of the show and told the ticket counter my issue. I told them my problem and the seats I had reserved and the two types of tickets I had purchased, they even checked it out on my credit card and confirmed my info but the manger refused to allow us in. I was told I could get a refund but that I would need my ticket which has the confirmation number. I drove home and called Fandango and was told no refunds or exchanges could be made after the start times of the movie, which after driving home and waiting on the phone in que for over 10 minutes the show had already started. So no refund or exchange even after talking with a manager at Fandango. BEWARE RIP OFF ARTISTS!

I prepurchased 2 tickets for a date. And when I got to the theater the movie i purchased tickets to dosnt have the play time they sold me tickets for then when I contacted them they refused to refund and actuated thanked me for using fandago and hung up on me called me a liaer pretty much and hung up never again will I use fandango and watch out for them it is a scam it's all in the fine print there where 2 people if front of me that fandango sold them the same seats so b careful if u use them they r crooks

I got a fandango card for Christmas and decided to use it for Mother's Day for myself... I go to the theater first just to make sure I didn't accidentally buy for the wrong one and long story short my theater charges $9.25 for adults and an even $7 for my son but on fandango it was $9.95 for adults and $7.50 for my son along with a $2.25 convenience fee! It's not convenient if the prices are higher I mean come on! I will never use this again and I'll let my family know that they're ripping you off for a gift card!

I ordered my tickets, then realized i wouldn't be able to make it due to work related responsibilities so I called to cancel. I first called the movie theater who told me i had to directly speak to fandango's customer service. I was on hold for a good ten minutes. The woman who answered my call was very respectful and apologetic however they lied and said i had already picked up my tickets so i could not get a refund. Which is absolute bull. They tried telling me i picked up my tickets at 8:15 when I only just got out of work at 9:20. Im very upset by this. Fandango has definitely lost a customer. I will not be taken advantage of, i did not pick up my tickets and now i do not get a refund because they just feel like keeping my money which I work very hard for.

They incorrectly charged my credit card instead of the gift card I was trying to use and then told me they couldn't fix it unless I created an account and requested a refund. I did what they requested and they said they would issue a refund minus the fees. Two weeks later, still no refund. Now they say they need screenshots of the transaction in my bank account to submit to corporate. Why can't they look at this own records? And after they tell you something in support chat, they disconnect just to get you to go away. They act like scam artists. Never use Fandango. If I ever get another Fandango gift card, I'm throwing it away!