Zena B.

My post was removed. I have no problem with that, but why don't you tell and/or show me which post you removed so that I know not to add similar posts? I find it best to be proactive.

Think of all the money Fandango makes by not refunding money. At $15 a ticket, at all the different theaters, they can make millions.

Fandango requires you to ask for a refund before you see a movie. Yet, they don't provide a way to do this. I called them repeatedly, my son tried to contact them via the web, I asked at the front desk before the film started. There was no way to talk to an operator. The message kept stating that the movie was not being shown in the area indicated, even though I tried different zip codes to be able to find one that worked, including the zip code of the theater where I was seated while making the call.

I started at least an hour before the show. I had to wait until after the movie to contact them. They said that they don't give partial payments. Everyone would have had to ask for a refund. Well, they all saw the movie. It was just one person who didn't.

What happens to all this money? Does it all got to charity? Doubt it

Update:

I tried to send them a copy of a previous review. I attempted to attach it to their reply, i. E. I sent them a message regarding their refund policy, or lack thereof. They responded. They had specific guidelines for my reply. I followed the guidelines exactly, which wasn't easy and it didn't work. Do they deliberately set it up to fail? If they were a new company, I can see they'd have problems, but they should have worked out problems by now. Bottomline: They don't appear to want to communicate with their customers.

Here's the format in which I had to respond:

==> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]

This didn't work.