alicia l.

I ordered my tickets, then realized i wouldn't be able to make it due to work related responsibilities so I called to cancel. I first called the movie theater who told me i had to directly speak to fandango's customer service. I was on hold for a good ten minutes. The woman who answered my call was very respectful and apologetic however they lied and said i had already picked up my tickets so i could not get a refund. Which is absolute bull. They tried telling me i picked up my tickets at 8:15 when I only just got out of work at 9:20. Im very upset by this. Fandango has definitely lost a customer. I will not be taken advantage of, i did not pick up my tickets and now i do not get a refund because they just feel like keeping my money which I work very hard for.