FandangoReviews 1,233

The theater informed us that the IMAX movie we went to see had technical problems with the IMAX equipment so the slot was cancelled. They told us we had to get a refund from Fandango. Fandango said there would be no refund because the request was after the movie showtime. I tried going through chat to talk to their customer support and explain. I'm still in hold after 20 minutes! DO NOT BUY ANYTHING FROM THESE SCAM ARTISTS!

I'm in the process of moving, so I wanted to use my rewards to take my daughters to see a movie. I knew I had rewards saved up, but didn't realize they expired, I know my bad. So I chatted with someone asking them to please credit me some of them back because I'm in the process of moving and I can't use any money on my credit cards until I close. Straight up told me no sorry company policy. Whatevs.

I had sawed I purchased tickets for the wrong date which was August 3 2023 I met to purchase them for the August 4 2023 ask to exchange it. Just for them to say NO remind u never used the tickets. So basically they take ppl money even if u don't go see the movie. Im so upset because I wasted $39.48 down the drain. I recommend not to used FANDANGO to purchase tickets. Even when u make a simple mistake they still don't care. If I can give 0 stars lord knows I would.

Instead of doing a little dance where you say "oh call us," "oh email us" "we need more information"... no you don't. And calling and emailing is just not going to work. Just SAY you aren't sure why the website is down. 30 minute wait just to be sent these time waisting pre-concocted bubbles that say NOTHING to do with your problem. Just leave me with the AI honestly. At least give a survey or a way to comment on the performance of the person "helping' us.

I love when website say "We're here to help! Contact us!" No, you're here to waist my time waiting for something you don't have an answer to.

Also... just saying... hire people who speak the language you're doing the report in. If I'm contacting you from a Japanese website in Japan, I'm expecting Japanese. When I lived abroad, I didn't expect English, because I didn't live in English speaking countries. I'm contacting you from the English version in America on the chat from the English support page. My person should be able to communicate properly and understand what it is that I need. I say this because my person made several grammar mistakes and either 1. Was unable/refused to help but didn't say that the website was down or there was nothing that could be done. 2. didn't understand what I needed to ask. It's a toss up.

I needed a screenshot of something so I have a handy example of the first thing. Like. You don't need more information, actually, do you?

It's sad because I was considering an account now that I'm living in country again and can access it. But now because this person couldn't/refused to help... I'm just not going to do it. But they obviously don't care because clearly they can see there's thousands of complaints here but they still don't try to make their system better.

Bait and switch from one theater to another. One state to another. One time zone to another. Poor customer support from India.

I purchased 3 tickets to Oppenheimer through Fandango and then remembered I had a doctor's appointment at that time. I went to the theater and got a refund instantly for their portion of the tickets. I was still out the Fandango "convenience fee" so I called their 800 number to get a refund. No dice. So then I called my credit card company and obtained an instant refund on the disputed convenience fee. I will never use Fandango again.

I got a coupon for a free movie ticket from IHOP (Spent $30 at IHOP and submitted my reciept as per IHOPs rules for the coupon). Unfortunately the time I used the ticket (plus 3.10 of my own money to upgrade it to a 3D ticket) conflicted with a family member's schedule, so I wouldn't be able to make it as I am unable to drive. I tried to contact fandango customer service the day before the movie ticket was scheduled for (as per Fandango's refund/exhange rules) and was told by the customer service rep to wait on a call back to see whether or not they'd be able to change my ticket time. While waiting on the call back, I missed the movie entirely. After calling in to customer service multiple times, being taken in verbal circles and treated VERY rudely and hung up on by a second rep, I was told by the second and even a THIRD rep that there was no way to refund or exchange the ticket since it was purchased with a coupon, even though I only missed the movie because of the first rep never getting back to me or leaving a note in their system to do so. They even tried to shift the blame onto me by asking why I didn't call them again before the movie time had passed, even though I was waiting on THEM to call ME. I even had to go through my bank to get the extra 3.10 I spent back, since they were refusing to refund anything!

TLDR: Be careful with deal coupons from external companies, as Fandango will not accept responsibility for them, and do nothing but push the blame off on you! Had to go through my bank to get the extra money spent back.

Worst customer service ever! Zero stars for this company.

I recently purchased 4 tickets to a movie through Fandango. After getting to the theater and realizing the tickets had been purchased for the wrong theater (my honest mistake), Fandango would not grant a refund because the error was called in 10 minutes after showtime started.

$50+ dollar later, I had to look at my 6 and 8 year old and tell them we weren't seeing the movie.

When I called Fandango 2x, they kept quoting the "policy" that they won't give refund after showtime.

Again, it was an honest mistake and they should try to help their customer. Super super dissatisfied with their service and feel ripped off. Poor business practice.

Shame on Fandango!

I tried to exchange and get credits before the showtime. They never sent a confirmation email. When i waited for 7 hours for someone on their support team to chat me back, they told me they couldn't do it. I am being punished for their mistake. Terrible business. Do not purchase from them. Will NEVER use again

Got to the movies after purchasing tickets on Fandango and couldn't sit and watch the movie because their A/C wasn't working, Fandango was rude and would not refund or credit us, please only buy your tickets through the actual threatre and save yourself the headache.

Yesterday, I tried to cancel tickets for a 3:00 p.m. movie. At about 2:15, I went through the confirmation link, which, since I had used a $5 Fandango credit, was the only way to contact someone. However, everytime I tried to chat, it said there was no agent available! I looked and looked for a phone number, but couldn't find one. And, I was sort of panicking since no agent was available to chat. I did send an email, which they replied to today, but they're telling me they won't provide a refund, since I requested it AFTER the movie time. I finally found a phone number today, which wasn't easy, and he kept saying how sorry he was, but wouldn't budge on the refund. So, I'm out the $5 Fandango credit plus $20.54. WHAT A RIP!

Okay so first off, everyone complaining about not get a refund for shows they missed is one thing but that is NOT my story:

I PAID FOR TWO TICKETS...MADE IT TO MY SHOW ON TIME...I GOT NOTHING

I GOT AN EMAIL FROM PAYPAL WITH "FANDANGO" LISTED AS THE MERCHANT AND AN OUT OF SERVICE NUMBER THAT DIRECTED ME TO INSTEAD CALL 1-800-FANDANGO WHICH (YOU GUESSED IT) WAS ALSO OUT OF SERVICE

THERE IS NO CONTACT NUMBER AT FANDAGO.COM OR ON THEIR FLIXSTER APP

THIS $#*! IS A SCAM - 100% RUINED MY DATE AND NIGHT

HERE'S THE "USER" INFO FOR OTHERS TO AVOID

Merchant:
Fandango
http://fandango.custhelp.com
*******191

I've been ordering the same tickets since last year. The last successful order was made on July 13 2023. Then on July 14, they locked my account. Customer Service told me to wait 48 hours before placing another order. But I didn't get any response from Fandango. On July 20 I ordered some tickets, and this time I used my friend's account because I don't know the status of my account. When I asked my friends to order tickets for me, Fandango locked their accounts. Now I found out my Fandango account is under investigation for fraud. What a joke. Please read other reviews other people have posted. They are the real fraudster.

Do not buy tickets via Fandango! Waited for over 20 mins only to get someone who didn't speak English well and was clueless. I asked for a supervisor and they just just stopped the chat and left. Buy direct from the theater.

Not sure why they even have a customer service line. They will just say they will have someone email you and you will never receive anything. Unfortunately the only way to get your money back is to dispute the charge.

My daughter broke her finger by slamming it in the car door while going into the movie. We had ten minutes until movie time. We rushed our daughter to the ER instead of calling fandango of course. While in the ER, I called customer service and they said that no refund or credit could be issued since it was passed the movie start time. Ridiculous….I'll never use this service again and will do my best to ensure nobody else does.

You can't even store gift card balances on your account. You have to keep them for the next time. This is on purpose so you will forget and or lose them.

I RECEIVED TWO GIFT CARDS FROM WORK AND USED THEM ON FANDANGO WEBSITE. I USED TWO FOR $25 EACH. THEIR WEBSITE KEPT FREEZING OVER AND OVER AGAIN AFTER ENTERING THE CODES SEVERAL TIMES. AFTER AWHILE I HAD TO TRY MY THIRD GIFT CARD AND IT WORKED AT GAVE ME EMAIL CONFIRMATION. BUT IT NEVER GAVE ME ONE FOR FIRST TWO GIFT CARDS. THEN WHEN I TRIED THEM AGAIN, IT SAID IT WAS REDEEMED. TERRIBLE! I CHATTED WITH CUSTOMER SERVICE AND THEY SAID THERE WAS NOTHING THEY CAN EVEN THOUGH IT SHOWED THAT IT WASNT REDEEMED ON MY ACCOUNT, BUT THE GIFT CARDS SHOWED REDEEMED. JUST NOT A VERY NICE EXPERIENCE AT ALL. BE CAREFUL OF THEIR WEBSITE, IT A STOLE MY TWO $25 GIFT CARDS! NEVER WILL USE THEM AGAIN EVER!

I bought two tickets to see the spiderman movie the next day and they did not email the confirmation. They charged money but never gave me my seats. This is a scam, BEWARE DO NOT BUY YOUR TICKETS FROM FANDANGO. Because of the refund policy, I cant even get a refund. They will steal your money.

I had a question about my tickets so I contacted customer service on the website. I waited for over 20 minutes waiting for the guy to respond to my question, in the chat it said he was typing. After 22 minutes I sent the customer service guy a message stating never mind, I'll just call customer service in the morning but when I hit send the message disappeared. So I sent another just saying "tester" and that also disappeared. This made me have to close the chat. I wasn't asked how I wanted to rate the service so I don't know if it glitched or if I was being ignored.