Fandango

I had an issue with trying to refund my ticket due to a misleading communication on their app, I tried so hard to get in touch with customer service and by the time I was given the time of day, the movie had already started, a movie which was an hour away from me that I did not attend. As a result Fandango would not refund my ticket but instead pocket my money.

They treated me so poorly over the phone and gave no consideration to extenuating circumstances regarding my ticket purchase. I Will never use this service again. I doubt this will be seen, but it seems I'm not the only one they have wronged, given their 1 star overall rating.

There should be 0 star rating for this website. From what i read, many are also dissatisfied with their business. Why are they still allowed doing business? Ppl should steer clear from this website.
--website run very slow
--no refund on tickets that are not used even though buyers missed the show-time due to situations.

What a rip off! You buy the gift cards which you can ONLY use online, but you get charged a convenience fee? I will never purchase or even receive another Fandango gift card under any circumstance. Highway robbery!

Horrible! I have 4 gift cards ($90). They were given to me a long while back. I have never use them until now. They do not work. I get an "invalid card" or "error" response. I tried on the app, I tried checking my balance on their site and I tried doing "chat" (waited over an hour). All were unsuccessful. PLEASE do not ever buy someone a gift card from Fandango!

Had a similar issue of multiple charges to my account. I panicked after reading reviews on this site and others about them refusing refunds. Especially since it was the next day.

I was on hold for an extremely long time- over an hour and a half. Within this time I explored disputing the charge with my bank and other options.

Got a hold of a customer rep- explained the situation to her and she got me a refund on all the duplicate orders without issue. Was shocked when the emails came through that they would be processing a full refund. So maybe I just got lucky?

I am stupid and have bought the wrong tickets multiple times. Each time they have refunded me completely even if it was 5 minutes before the movie was about to start. They always have my back and have supported me through my stupidity. Thank you for your service. I love you<3<3<3<3<3; 3; 3; 3

Bad/non-existent customer service. Impossible to get refund. Buy at the theater. They are lot more likely to give refunds and be helpful than Fandango. I use the app only to look at the show timings but never for buying tickets.

Bought tickets through Fandango. I got to the movies late due to traffic. Theatre, Alamo in downtown Brooklyn, would not admit, because they said after 15 minutes, no admittance. Theater was willing to refund, but tickets were purchased through Fandango. I called and spoken to 2 representatives, including a supervisor and none were willing to refund 6 purchased tickets. They were very rude and unfriendly. Please do not buy tickets for movies or anything else through Fandango. Customer service is reprehensible and they steal your money.

Cheryl P.

After we checked out, the movie date we had selected had somehow changed, which we didn't realize until later. Received no confirmation email. We only had a screenshot to check our purchase, which we did on the date we had planned to go. I regret not checking the screenshot for the details immediately. I had no reason to think the date would change. No live person ever joined the chat we opened. When we emailed them, they refused to give us a refund. Their app seems buggy, customer service is very poor, and their business practices make this service feel unreliable at the very least.

If you are looking for a way to completely waste your money and allow a money laundering ring to continue to exist, then please by all means use this service. However if you are looking for any other outcome I would suggest using any other method to make reservations, acquire tickets or generally be treated in a manner one would expect from law abiding citizens.

I've been ordering the same tickets since last year. The last successful order was made on July 13 2023. Then on July 14, they locked my account. Customer Service told me to wait 48 hours before placing another order. But I didn't get any response from Fandango. On July 20 I ordered some tickets, and this time I used my friend's account because I don't know the status of my account. When I asked my friends to order tickets for me, Fandango locked their accounts. Now I found out my Fandango account is under investigation for fraud. What a joke. Please read other reviews other people have posted. They are the real fraudster.

Do not buy tickets via Fandango! Waited for over 20 mins only to get someone who didn't speak English well and was clueless. I asked for a supervisor and they just just stopped the chat and left. Buy direct from the theater.

Service. Long story short, I couldn't make the movie, my kid got sick. I attempted several times to cancel/get a refund PRIOR to the start of the movie. Fandango kept refusing my login. It allowed me to login to the regular part of the site, but when I had to submit my email address/conf #, it kept saying my info was invalid. What a sham! The show started eventually and the Fandango said, we can't refund you because the show started….crooks. I opened a case against them with the BBB. In case you haven't realized from their low review score already, let me confirm…DO NOT USE FANDANGO!

Bought 2 movie tickets.$21.60 used $15 gift card and they charged me $10... Called customer service and they said it overcharged me bc it was a promo. I used a physical gift card. 21-15 doesn't = 6.The lady said the card only applies to one ticket and refused to
Give me a refund. I clearly explained that if it's $15 an a movie ticket is 9.10 is a service fee that it's impossible to not get change. She said the money goes back to the company. How can it only go to one ticket? 100% trash and the second time this has happened. Never using them again even if it's a free gift card.Id rather pay honestly then have money stolen from me

Customer service is horrid. Waited over an hour on phone on hold and no one ever picked up. Same for online chat. Their email responses are pre-written and have no relevance to the question you asked. This company seriously needs to get put out of business. Will NEVER use them again