Overview
Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
I had an issue with a recent order and had to call customer service on 12/20. Due to the time of year I was on hold for a while but once I reached a customer service rep she could not have been more helpful and polite. A very pleasant surprise after reading some other online comments.
I recently purchased the 'City Edition' light blue Cubs tshirt. For a $30 Nike shirt, I'd expect a premium level cotton. I didn't even get a chance to wear it once after it was washed. The cotton turned stiff, it shrunk and changed shape. I will be returning this item.
I would NOT recommend this shirt.
Daniel - I am sorry to hear that your Cubs shirt fell apart like that. I have issued you a refund, which will post to your account in the next 2-7 business days. If you need additional assistance, please don't hesitate to contact us at customerfirst@fanatics.com -Jimmy
I order a sweatshirt and a pair of pittsburg steelers earings got the sweat shirt on time but did not get the earings have tried many times now to contact customer service with no reply paid extra to have them here by Christmas cant believe there is no phone number to contact customer service has to be done through email they way I am looking at it now is this company are thieves stealing my money would never do business with these crooks again buyers beware
Hello Billy. Thank you for reaching out regarding your experience. We are terribly sorry the item was missing from your package. As it is now out of stock, we have processed the refund for the item, please give 2-10 business days for the refund to reflect. We have also provided a credit for this inconvenience. We truly apologize for what this has caused you. Thank you, Chastity
I placed an order several days ago with the guaranteed Christmas Eve delivery. My order was supposed to be here on 12/23/2015. They ended up being shipped seperate. One of the orders is schedule to arrive tomrrow and the other now looks like can not be found since it left Ohio on 12/21/2015.
I can't believe that they ship fedex when it's crunch time
Hello Audrey. Thanks for your feedback. We apologize that you have not yet received all your order. Please provide us with your order number and we will be happy to assist you further. Sincerely, Karmen
Placed order and size changed at checkout. Called within minutes. Couldn't even hear rep who said their phone systems were sketchy (nice POS voip). Can't change order once placed, can't give you a cancellation confirmation #, 7 days for a refund.
Will never even THINK of using fanatics ever again.
Hello Ray, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Originally placed an order on February 12th 2018, for super bowl memorabilia. I completely understand that it takes time to schedule the athletes to sign. However, the item was shipped in March and still isn't here.Fed ex was supposed to deliver 4 days ago. They never did. It's lost in limbo. Live chat fanatics and they keep quoting the fed ex tracking info. Same info I already had. No real interest in helping their customer. Have purchased many items over the years and they could care less. Good chance I won't purchase from them in the future.
Hello Gerry, thank you for your feedback! I am very sorry that the item hasn't arrived as of yet. Our number one concern is customer satisfaction. Per the FedEx website, there has been several attempts to deliver the package. Unfortunately, there was no one available or business was closed and second attempt was due to weather delay. However, they have scheduled to have package delivered by end of business day 3/28/2018. If you have not received your package by no later than 3/30/2018, please contact us so the package can be deemed as lost. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
We paid for 3day shipping, well here it is a week later and still haven't received but 1 of the 2 items. I called customer service and was told the 3 day shipping starts after processing which took several days. They will charge you for expedited service, but you receive regular services! Ppl please keep your coins when it comes to these crooks!
Hello Sherekia, Thank you for your feedback!
I am very sorry that the item wasn't shipped as you anticipated. Our number one concern is customer satisfaction. On our website, we try to inform customer that demand made items will take 3 business days to process. Depending on the shipping method chosen, it will arrive 3 business days thereafter. Your order was placed on 9/25/2017 and shipped 9/28/2017. The package is on schedule to arrive by 10/3/2017.
Once again, I apologize by any frustration this may have caused you.
Sincerely,
Julian
If there was a way to give this awful website a "0" I would do it in a heartbeat. I don't usually rate or write reviews for anything, but I felt so strongly about their poor customer service I felt the need to tell future customers to NOT shop here. Hands down the worst people I've ever dealt with, they don't even know what they are talking about and they had my package delayed even further for their poor shipping policies. Now FedEx has my package all screwed up because plain and simple Fantatics sucks. I've taken probably an hour out of each day for the last 3 days trying to figure out where my package is and if I can finally pick it up. Still haven't received my package or any information on where it is. F this stupid website.
I ordered a hat with 2 day shipping. It was sent 4 days later FedEx Smartpost. (which on FedEx's site shows will take at least 3 days). Well, it has been 2 weeks and I'm still waiting. Customer service (if you can get them to respond, I sent 2 emails that were ignored and waited on hold for 30 minutes) does not seem to care. I was told it takes 2-10 business days to process orders, then they apply the shipping method requested (but not in this case!). Plenty of legitimate places to shop so stay away from this site!
I ordered a shorts just now but I didnt received any confirmation email? I've seen some bad reviews regarding to my case.
When I insert the order# into track order it shows "Your order could not be found. Please check that you've entered the order number correctly."
Seriously? Payment has been made in a second but processing takes forever?
*Updated*
Chastity responded to me and it showed the shipping label has been created on the same day but not shipped yet. Will look forward and update the event. 5 stars will be given If I got it on expected delivery date. Thanks Chastity!
***LATEST UPDATE****
I received my parcel on time and it looks great! I am happy with the service! Thumbs up. Thank you very much! =D
Upon reviewing we do see the order for the 2698500 Men's Nike Royal Duke Blue Devils Practice Performance Shorts. You checked out as a guest is the reason you did not receive an confirmation email. Your order shipped out today 10/25/2017 and scheduled to be delivered no later than 11/2/2017.
Kudos to the agent went the extra mile - "Aishi" (sp?) was proactive, took an action above and beyond expectation.
She listened … actually listened!
Keep up the excellent work.
To Fanatics: excellent customer service is considered the highest badge of merit that a company can earn. Look into your return process, make it easy, not cumbersome.
Hello Jacque, Thank you for taking time out of your busy day and reaching out to us. We are grateful for the positive feedback! Thanks, David
My previous review was sadly lacking. Over billing with strange charges labeled tax, different stories( lies) from different people, no corporate response to even try to resolve my disagreement, tracking is so bad you could say non existing. Check the other reviews and the common factor is the apology. Interestingly enough that would imply responsibility and remorse but clearly they are quite happy to blame it on someone other than themselves and assume no responsibility. Buy ellseware
Hello John, we are terribly sorry to hear about your negative experience! Upon reviewing we see your package shipped out 12/02/2017 with 5-10 business day shipping. Your order should arrive no later than 12/15/2017. Your order is not lost. Tracking sometimes don't update. Again, we apologize and hope to hear from you soon. Thanks, Brandon.
I ordered a few hats and t shirts ready for international shipping. Under my orders it doesn't list under "Active Orders" it's just under all orders and it's status is Shipped. Does it really take 21 days to ship internationally. Like I'm not even sure if it's even shipped, how can it possibly take this long?
Hello Jia! Thank you for your feedback. We apologize sincerely for any confusion regarding your package. The package is reflecting as a "Shipped" status because it did leave our facility on April 20,2016 in two separate packages. Transit time to Singapore can take up to 21 business days, and we do apologize for any inconvenience or frustration this may cause. If you do not receive your package by Friday, May 20,2016 please let us know right away and it would be our pleasure to work with you to resolve the issue. We value your business and hope to serve you again soon! Sincerely, Sarah B.
Products are low quality, you pay to have them shipped to you & then when your not happy with them they charge you an analysis 5.50 too ship then back. Basically I just donated 10.50 to this company! I tried working with customer service, that was a joke! I will never buy from this company again!
Hello Molly. Thank you for your feedback. I am sorry that your return fees were not waived for you. I have now waived all return fees so that the $5.50 will not be deducted for your refund. Sincerely, Karmen
Horrible delivery response and customer communication. Ordered a jersey for express delivery and received 6 days past due date.
Don't purchase anything from these shysters if you want it on time.
Just disrespectful.
Hello Ken, thank you for your feedback! I am very sorry that the package wasn't delivered as expected. Our number one concern is customer satisfaction. Upon review, your order was place on 9/9/2019. Due to inclement weather the fulfillment center was forced to shut down for a few days. However, it didn't change the shipping method that was chosen at the time the order was placed. Standard ground 3 to 7 business days shipping was chosen. But as the order was placed prior to the shut down, the shipping method was upgraded to meet the deadline of 7 business delivery. The package is scheduled to be delivery today 9/18/2019 as promised. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Easy enough to order, good selection. I needed merchandise within two weeks and all items ordered had 4 day (in stock) shipping so I thought I had plenty of lead time. Turns out that wasn't the case, order was received 16 days later!
Could not wear for event. Don't assume they have order in stock - if you're on a time crunch use a more reliable source.
Hello Rob, thank you for your response. I am very sorry about the shipping expectation. Our number one concern is customer satisfaction. Upon review of your order, the items were considered to be made on demand. Which once the order has been placed, it can take up to 4 business days to complete and package to ship. The package would then ship by whichever shipping method that was chosen. Because the standard ground shipping was selected, it was shipped out FedEx Smartpost which can take up to 3-7 business days to be delivered. On the final stage of checkout, you have the option to change the shipping method for a faster delivery time. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
We ordered two jerseys and only received one, like the review below. When we reached out, they were simply, "oops" (because they fked up) and told us the jersey was now sold out. What the fk? At least offer some sort of reconciliation. Beyond disappointed, wish I could give them a negative star!
Yes we do apologize for the inconvenience on your previous order with the out of stock item. We ask that you and your husband place a new order and we will refund you a percentage back on your card. We do apologize for this inconvenience.
I was so excited when I received my Christmas gift, I'm a HUGE fan of my college and felt like I was 5 years old again when I saw the item. Unfortunately it had broken during shipment, and my girlfriend had driven the gift to me from 2 states away. As busy as she is I said I would take care of the return, made a call to Fanatics and 2 nice gentlemen got me set up. I was happy, then...
A week later an email is sent out, the replacement had been shipped, but back to my girlfriends house 2 states away! This meant I would not get to enjoy my gift for months, I was sad.
I sent a desperate email to a Donna, who took the initiative and called Fedex, had the item re-routed to me!
Super happy! Thank you all! Happy 2020!
Hello Jay, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
On two separate occasions I placed an order for an NHL t-shirt. Both times the confirmation e-mail said "ships in one day". After a week, I checked the order status on their website which showed it as "pending". After two weeks of checking on-line, I called their customer service number only to be told (by a recording) that the orders were cancelled. If I hadn't have called, I'm pretty sure they would never had let me know the orders were cancelled. Only saving grace is that they didn't charge my card. I will never again buy anything from Fanatics. Unfortunately they seem to have a lock on the NHL apparel market. Oh well - off to the team store to make my purchase in person.
Hello Katherine, thank you for your feedback! I am very sorry that your order keeps being cancelled. Our number one concern is customer satisfaction. Upon review, the order was unable to placed. For the issue to be resolved, you will need to contact our Fan Protection Specialist at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
It was rocky at first but everything worked out, I'm happy and my son is happy with his new bookbag for the school year. I will be getting more stuff in the future. I recommend this site to everyone including my friend's and family. Thank ya'll so much.
Hello Devin Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Please provide us with your order number so that we may provide you with some store credit for your survey. Sincerely, Karmen
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello J, thank you so much for your positive feedback! We are so happy that even though you had an issue with your order that you had a pleasant experience! Please let us know if there is anything else we can do to serve you and we would be happy to help. Sincerely, Sarah B.