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I was so excited when I received my Christmas gift, I'm a HUGE fan of my college and felt like I was 5 years old again when I saw the item. Unfortunately it had broken during shipment, and my girlfriend had driven the gift to me from 2 states away. As busy as she is I said I would take care of the return, made a call to Fanatics and 2 nice gentlemen got me set up. I was happy, then...
A week later an email is sent out, the replacement had been shipped, but back to my girlfriends house 2 states away! This meant I would not get to enjoy my gift for months, I was sad.
I sent a desperate email to a Donna, who took the initiative and called Fedex, had the item re-routed to me!
Super happy! Thank you all! Happy 2020!
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Fast shipping, item arrived quickly! Item was exactly as described and great.
Hello Jay, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian