Hello Ken, thank you for your feedback! I am very sorry that the package wasn't delivered as expected. Our number one concern is customer satisfaction. Upon review, your order was place on 9/9/2019. Due to inclement weather the fulfillment center was forced to shut down for a few days. However, it didn't change the shipping method that was chosen at the time the order was placed. Standard ground 3 to 7 business days shipping was chosen. But as the order was placed prior to the shut down, the shipping method was upgraded to meet the deadline of 7 business delivery. The package is scheduled to be delivery today 9/18/2019 as promised. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Hello Ken, thank you for your feedback! I am very sorry that the package wasn't delivered as expected. Our number one concern is customer satisfaction. Upon review, your order was place on 9/9/2019. Due to inclement weather the fulfillment center was forced to shut down for a few days. However, it didn't change the shipping method that was chosen at the time the order was placed. Standard ground 3 to 7 business days shipping was chosen. But as the order was placed prior to the shut down, the shipping method was upgraded to meet the deadline of 7 business delivery. The package is scheduled to be delivery today 9/18/2019 as promised. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian