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Ordered a Jardin Magique Mitzah Scarf online on Feb 3,2023 Morning. Didn't receive any shipping confirmation for 4 days so I contacted their customer rep online regarding the status. Talked to 2 different "Client Advisors" and was told that their warehouse doesn't have any stock left but one of their boutiques is fulfilling the order so I should get it by the end of this week. However, they cancelled my order this morning. I saved both conversation of the Client Advisors for reference just in case they want to investigate it.
To Dior:
1. If you don't have any stock left, please remove/disable the listing. Don't waste customer's time.
2. The worst customer rep I have seen in my life. You are luxury brand but have a terrible customer service that provides wrong information.
I ordered a shorts just now but I didnt received any confirmation email? I've seen some bad reviews regarding to my case.
When I insert the order# into track order it shows "Your order could not be found. Please check that you've entered the order number correctly."
Seriously? Payment has been made in a second but processing takes forever?
*Updated*
Chastity responded to me and it showed the shipping label has been created on the same day but not shipped yet. Will look forward and update the event. 5 stars will be given If I got it on expected delivery date. Thanks Chastity!
***LATEST UPDATE****
I received my parcel on time and it looks great! I am happy with the service! Thumbs up. Thank you very much! =D
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Upon reviewing we do see the order for the 2698500 Men's Nike Royal Duke Blue Devils Practice Performance Shorts. You checked out as a guest is the reason you did not receive an confirmation email. Your order shipped out today 10/25/2017 and scheduled to be delivered no later than 11/2/2017.