Fanatics

Ordered item on 12/7 for a gift-giving party to be held on 12/23. Plenty of time i thought. Called on 12/20. Was told it would arrive 12/21. Called later on 12/21. Was told it would arrive on 12/22. Called later on 12/22 and was told it would arrive on 12/23. No gift for the party on 12/23. It arrived on 12/24 at 5 pm. too late! Will never do business with this company again. Too many other options for these sports items. Unfortunately no one goes to these reviews BEFORE they make a purchase. Only after they have been screwed do they find out how bad this company is. Caveat emptor but i vote with my feet.

Ordered two items on Nov. 30 and returned them well within 30 days. Items totaled $87.33 including shipping. On Dec. 22 we were only credited $25.50. Also, we cannot get through to anyone in customer service via phone. Waited for 30 minutes after being told via a recording it would be a 5-minute wait. Where is the rest of our refund Fanatics? Please provide the accounting details behind the refund discrepancy or we will seek legal counsel. Thank you.

I ordered a sweatshirt and t-shirt and before ordering I called to see if standard shipping would get it to me before I left. Order date 8/29,8pm, leaving 9/7,8pm. 7 business days it's being sent FedEx so Saturdays are inclusive with any level of service that's 9 days. Checking tracking it will arrive by end of day 9/11. Speaking with them again, no concern at all, the typical "we're within our range" if you would have used a faster shipping method. Whether or not I get the shirt in time, they've lost a customer for good. We can all shop online anywhere for overpriced collage apparel, I will shop elsewhere.

If you are on a timeline and hope to receive your purchase containing personalized items within a reasonable amount of time... don't bother. Slowest shipping I have ever encountered. I always order size XL for all of my shirts/jackets. Sweatshirt is snug and tight around neck. Not great quality either. Live and learn folks!

Fanatics replied that they sent a refund via email! This is another lie and scam tactic by Fanatics customer service in an attempt to make the company look good. I hope sports leagues and franchises that authorize Fanatics to sell their licensed sports merchandise realize that the Fanatics Mission Statement is lie! I hope these franchises soon learn the truth and no longer will associate themselves with Fanatics, a business that is untruthful and has a horrendous customer service record.

Customer service does not exist for this company. I accidently purchased a size 48 jersey. Decided to return it back for the sake of getting a new jersey. Come to find out they take 20 days and then was told 27. I only met 2 helpful people in this entire process. Now I'm sitting up here without a jersey with no guarantee to even get it replaced.

I've never felt more scammed a day in my life. I was given different information regarding my refund and what I'll be paying and everything. This is terrible and I will never use them for a jersey buying site ever again. I am beyond fumed at this entire situation that has not been properly managed.

Their shipping methods are the worst as well. Slow mail so by the time they make it there you won't even have time to buy the jersey you want. They run out of stock and everything.

Latest interaction was me being talked down to by a customer service rep. NEVER AGAIN.

I ordered something on June 7,2017 using standard shipping (which is 3-10 business days). I assumed since it was going from FL to CT, it might get there a little sooner.

The tracking shows it sitting at their facility from June 7-12. It was finally picked up June 12. FedEx tracking shows expected delivery as June 17. SO, 5 days to process + 5 days to get up the eastern coastline = 10 days of unacceptable BS.

It's almost like they wait to ship to take the full amount of allowable time for your shipping option. I'll be sticking with Amazon and Jet from now on.

Stay away unless you don't mind shipping policies reminiscent of the late 1990s.

Also - after filling out their contact form asking about it - I got a canned robot response that had nothing to do with my clearly articulated issue.

Ordered pricey hats as a gift for my kid and all went well until the tracking showed invalid address/UnDeliverable return to sender/origin. Tried contacting fanatics they double triple checked my address which is very much valid and have never had a delivery issue in the last five years I have been living in the complex. I was advised to contact the shipper "Landmark" absolutely horrendous. There is no one to answer the phone so I left a message, two messages and also wrote them an email... a week later still no response no communication whatsoever. I could go pickup at their hub, arrange pickup or even provide a different address but off course that can only be done if there is some type of communication. All I can think now I hope my refund comes as fast as they took the money off my card.

I am still waiting for items that were guaranteed to deliver by 12/22. In addition, an item was not available, the transaction was cancelled without me being notified, and the money was returned to a gift card that I had already thrown out. I spent over an hour trying to resolve this issue on Christmas Eve, thought it was all set, and yesterday received an email that the money was put back on the gift card that is in the garbage. I am on hold again. I wish this company did not have a monopoly on sportswear because it allows them to treat customers like this and get away with it.

Won't be ordering from them again. 3-7 days shipping was a joke, it took nearly a month to ship my items and still waiting for delivery. Ordered September 9th and items were shipped October 4th. I hope fanatics starts losing their official licensing eventually. Customer service is terrible to deal with as well.

Generally, if you pay for overnight shipping, one would assume the retailer holds up their end of the bargain... not fanatics. Instead, they send via 2-day and it arrives too late so the order is useless to me. When contacting customer service they were far less than helpful. They said I'd need to pay for the 2-day shipping. Not sure what world that makes sense seeing Fanatics made the error, not me. Either way, now the order hasen't even arrived and no communication why so I'm out a bunch of money and didn't even get the items.

My one point of solace, every day I go to Google and click on a handful of their paid ads from multiple browsers, costing them about $15-20 a day. I'll keep this up for the foreseeable future until they make this right and refund all costs associated with this order.