Fanatics

Ordered 2 products (separate transactions) yesterday. As of today, 1st order says 'still processing' and neither order shows up in my Fanatics account under 'My Order History'. Already problems and we're not even at the shipping phase. Pathetic! Like who has time to deal with the 'B' team. Pathetic! Don't waste your time. To be fair however, my bad for not doing any due diligence on Fanatics before ordering. Had I done 10 minuets of due diligence, I wouldn't have ordered anything from Fanatics. All lip service, no customer service phone number to call to resolve an issue, virtual chat only...pathetic! Exactly why I use only my Amex card for all purchases. Fanatics is great at trying to get you to buy more, offering discounts etc...so typical, pathetic. Too bad for Fanatics as they lost another customer. Except for my time, I'm out $0.00 since Amex will credit my account if Fanatics doesn't.

I ordered a package on December 2,2016. Money was taken from my account right away. Was unable to track my package so I reached out to the company by email. I got a response that said I should receive my package in 7-12 days of ordering. It is now December 22,2016. I will not have my package in time for Christmas, which was guaranteed and contained THREE of my gifts. I reached out again via email and was told that during Christmas shipping is slower, which I understand. She also gave me a tracking number and the number says Origin Post is Preparing Shipment (through China) on December 10. The shipping time is ridiculous and I am wary if I will even receive my package. I have requested a refund but to no avail. Very disappointing.

First of all, the customer service agents straight up do not speak English. Second, who requires people to make phone calls to return things from online purchases anymore? It's a barrier that's clearly meant to be scammy by making merch hard to return. I bought a hat that's the wrong size, and simply need to return it. So I called, first agent found my order in the system, said they'd email me a return label, and then I never got it (checked spam, etc). Called again, next agent "couldn't find" my order number, I ask a direct question, super plain English and they respond with something completely irrelevant. It's infuriating. This place is a scam.

That's it...I don't need to say any more. They lied about their product, the time of delivery and when I made a complaint...they had a boilerplate email back; professing that is was the USPS fault. Furthermore, got an email they would refund but still deliver product...Lied again. This business should not be in business.

I have always received out standing customer service, my orders always arrive extremely punctual. Fanatics is a great company.I always find unique items always. Quality products I enjoy wearing their merchandise with pride.

In the past I was satisfied with the service and products from Fanatics and I have ordered a number of products. However, my last order is beyond disappointing. Apparently Fanatics has changed their carrier from FedEx to Lasership. I assume in a cost saving move. I will never again order from this company. If you are familiar with the service and reliability of Lasership no other explanation is needed. Hopefully I'll get my order in the next 6 or 7 months.

After realizing I had ordered the wrong jersey within 36 hrs, I was told it was too late to change to the correct one. Amazon would of had no issues at all.Now I wait for 10 days for the jersey, when it comes I do a return, get a refund, and then it'll be too late for the one I wanted. Never again!

We ordered 2 NHL Blue Jackets jerseys clearly labeled as authentic on their site. However, one came with a tag labeled "LNH", clearly not authentic. I contacted the company who said they had another in stock and could ship immediately. However, after 3 weeks so Jersey so I contacted again. They told me although in stock they cannot ship for another month. So maybe it will ship 6-7 weeks after requested and is IN STOCK. When I said I would not return the first jersey until the new one arrives I was told then they would not pay for the shipping. I'm truly disappointed in this customer service and no longer believe items from this company are authentic. We will not be using them again.

Tried ordering a shirt for my wife. The promotion stated the shirt had free shipping. When I went to check out it showed $4.99 shipping cost. I worked with one of Fanatics agents and questioned why I was being charged. The agent told me she would give me a refund on the shipping this time. I asked why I was charged in the first place and never received a real answer. I had an issue before and given a 10% discount which I also ask for and was told it didn't apply to this purchase? No response. I have bought several items from Fanatics. I ask to speak with a representative and all I got was the automated response. I felt that if this is the only way to correspond that I would be hard pressed to make future purchases.

I ordered a Jersey to Canada and it arrived on time. It was too large and I tried to initiate a return. The website told me it was taking longer than expected and that they would email me. That email has not come. If you're in Canada do not order from them. Look elsewhere.

Was lost with shipping. Over month to get. Had to call. They sent second order but one item was missing Got that late as well. Was wrong colour of product. Ordered navy came as royal blue. The royal blue one was less money than the one I paid for in Navy. The original order finally arrived. It was also the wrong colour. I will never buy anything from them again.

Fanatics is horrible when ordering anything. I ordered three sweatshirts. They come back and say one is custom made? I investigated my order. It doesn't say that its custom. I spoke with a supervisor and they are only going to refund me $96.00 out of a $182.00 order. I am so pissed! Dont ever order anything from this company. Fanatics Sucks!

I have purchased numerous items from Fanatics. I have always received what I ordered in a timely fashion. However, I do wish we could write reviews for the items we purchase. For example, I recently purchased two items. One item was great and the other was not good at all. Both items were size M, but one of the tops was very large on me. Another time the shirt I ordered was a lot different than I expected. Things like size and quality can be put in a review to help guide the purchase. I am probably not going to order from Fanatics again until I can see honest reviews of the products. Too expensive to try things because buyer is responsible for return postage.

I ordered a Chargers workout shirt on 8/11 and less than two months later the NFL logo is already peeling off the shirt. I never dry my workout shirts so they'll last long, because they are fairly expensive. Customer support was only willing to refund/discount 30% since it had been worn, meaning they aren't standing behind their products and the quality has slipped tremendously as they've gotten bigger and bigger and moved into autographs and trading cards. Problem is... they seem to have a monopoly in selling sports team items, they all say "A Fanatics experience" if it's NFL shop, NHL shop or whatever sport. They were my go-to place, but now I'll be looking elsewhere for someone who wants satisfied customers.

Ordered a number of sports memorabilia from them December 7. Order was shipped and according to UPS, should have been delivered on 12/15. It appears that UPS lost the package after it arrived in my town and the UPS tracking information reflects this.

Ultimately I would call fanatics 4x to resolve this issue. I was lied to twice regarding a replacement package, given the run around, and overall received outright poor customer service.

Called to request a refund and was given the runaround yet again. That's fine, my Bank is now handling the chargeback.

Professional sports teams would be well served to find a more reputable company to sell their merchandise, because obviously Fanatics can't be trusted to do the right thing.

Put an order in on November 25 with a estimated arrival time of December 28, received an email saying my order was delayed, and would receive a 35% discount on my next order, then just before Christmas I got another email saying my order was cancelled, and a 25% discount on my next order. The fact that they took my money for over a month to tell me my order was out of stock. Wishful Christmas gift gone bad.

The last 2 orders have been horrible as I initiated returns in both cases; in the first case my label was supposedly never activated and it took me a month of correspondence with fanatics and the post office. After a month of chasing a return (that was supposed to be an e certificate) I was finally refunded by the fanatics team to my original payment method and charged the return shipping. I just initiated another return this one is being tracked in the system however was also requested as an e-certificate which is supposed to be almost instant when the package is picked up (I was looking to repurchase a different size) but tracking is indicating it is being credited to my account once again which means again I am paying for the return and now I have to wait up to 10 days for the credit. I tried to chat with customer service but that is not an actual thing, you cannot get to an agent it just points you to an FAQ. Come on Fanatics, do better.