Fanatics

So, after they sent the wrong item out the first time, they finally contacted me and told me not to worry they would make it right and send the correct item out. So, I wait and received the same incorrect item I received the first time. They did not pay attention to my first post or even look at the order to see what the correct item was, they just grabbed something off the shelf and threw it in a bag and shipped it. Not even looking at the item description to make sure they got the correct item. Men's Concepts Sport Black San Francisco Giants Slide Knit Bed Pants is what I ordered you idiots! Not men's knit boxers which is a lesser prices item and is fraud for charging me more for a higher priced item and sending an item of lesser value! I am not sure who if anyone knows how to do their job at this moron company. And forget talking to anyone and the chat never works! Go somewhere else and buy from a vendor who knows how to fulfill orders correctly!

I ordered a Toronto FC shirt from Fanatics and it finally arrived. As I feared the lettering was so crooked it was embarrassing. The entire picture is crooked. I searched the website and found a picture of my order. It looks totally different. The art on the advertised shirt and bigger and straight. This is small and crooked. I went to return it (it showed up 8/5 and has no be worn) and found out that they want me to pay $9.99 for a return label fee. Just as bad, the artwork was put onto a shirt that was wrinkled so the Toronto FC logo will look creased forever. Not happy and I have already had to work harder than the person who made this shirt. I want a credit so I can get a different shirt. I do not want to chance this again. I want to be credited for the price of the shirt and shipping cost.

With the exception of most of the Nike and Mitchell/Ness, everything we have purchased has been sent back or simply thrown away with the garbage. I cannot overstate our disappointment with Fanatics/NFL Shop - we had plans to spend big and buy people and ourselves gifts this season - did I say it was virtually ALL garbage - cheapest material, poorly fitting/not fitting, bad "iron-on" stencils, it just goes on. If these items were inexpensive, then you might expect some of this. But they were anything but. Oh, and lets not forget the "return" policy - costs you $10.00 to return something, unless you take the gift card route - almost a form of extortion/coercion, no? We miss Modells..

I placed an order last Monday. It was supposed to be shipped in 3 business days, so I figured by Thursday it would ship. The product did not ship until Saturday, which is ridiculous, with a 3 day guarantee.

I emailed customer service, which at first did not even address the fact that there was a 3 day guarantee. After re-clarifying that (which I had done in a past message) I did get a refund of my purchase, which does help my sanity in this situation. It is good that I did, because upon receiving the gift, they sent a child's large shirt instead of an adult small.

Fanatics just cannot do anything right. I already got my refund, so nothing more that Fanatics can do to remedy the situation, but i just wanted to let the world know they are just a bunch of idiots top to bottom. Why else would the reviews be so poor?

I wanted to buy some new Giants gear for an upcoming baseball game after I came home from deployment. I ordered then got an email, saying they cant process my order and gave zero reason as to why.

I tried to re order my gear but then the hat I wanted was gone. So I found s different hat and the same issue happened. I decided to take my business elsewhere.

Heres the problem- fanatics owns everything. You cant go anywhere else. I went to mlb.com but then my order had the same problem because guess who it went through- fanatics.

I went through lids.com and guess what- they go through fanatics too.

Finally I tried to reach out to fanatics to find out why they wont process my order. I was given zero answer as to why and instead asked if I had any other questions. It's a shame this business cant go bankrupt because I'd like another company to get into the fan apparel business that is actually user friendly.

I have been trying to receive 2 new Wilson Broncos jerseys for months now. I have received 3 of the 6 that I ordered. I returned 1 as it was too small and have yet to receive the replacement I ordered even though I paid extra for 2 day delivery. The other one I sent back as I had actually received 2 of that size. The other 2 that were shipped were said to have been "delivered," but I'm not sure who they were "delivered" to as it wasn't me. I truly believe the courier company has been stealing things. I am currently waiting for the last jersey I ordered, it's out there somewhere. If it doesn't actually show up, I will not be ordering another from this group. I will drive to the USA and find one in a store. Do NOT, under any circumstances order anything from this group, they're utterly hopeless.

After choosing 2 day shipping and making sure the items said they were in stock I ordered 2 items. A week later and they still haven't finished processing and am now getting told my order is "delayed" Absolutely terrible business practices. Don't advertise 2 day shipping if it isn't 2 days.

Horrible customer service. The company takes my money but does not ship the merchandise. Never will order again and will be sure to let others know. Now I'm having a hard time trying to get my money back.

Fanatics not only has quality merchandise, but the customer service is outstanding. Jordan, was not only helpful, but courteous, efficient and so pleasant to work with in addition to solving my problem. 5 star employee all the way.

Worst customer service of any online retailer and, it appears from other posts, that this is a big issue for them. Absolutely no customer service, no reply to emails. Fanatics just takes your money and u get nothing! Why is this retailer still in business?!

Bought Dallas cowboys bedding and did the rinse before making bed and found stitching was imperfect and a previous purchase noticed my comforter looks like material separating as if it was being pulled apart like a rope!