Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.
I can't say enough about Marie Wall! In all the years I've purchased from Fanatics.com this was the first time I received an item that was damaged. I emailed the customer service department and in no time flat I had a response from Marie. She was extremely helpful and was able to get a replacement ordered for me right away. She went above and beyond to resolve the issue and I am grateful for her help.
I just wanted to say that I'm very happy with this company. Fanatics is so amazing; from awesome product selection to competitive prices...
I ordered red pullover hoodie from this company on 2/11 night, and received my international order today which was very nice surprise:)
I am also satisfied with the quality [So heavenly warm, perfect for this time of the year]
I love it! Moreover, I would definitely order from this company again.
Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Julian
They make you fill out a lot of paperwork in order to return an item. Fine - I can deal with this. But even if you fill out all the paperwork, they will still process your return incorrectly. Their sizes are not accurate - so you will probably have to deal with this hott mess if you place any orders with them.
Hello Jay, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
My son received a gift that did not fit. You cannot exchange with this company. Called customer service to find out how to receive a credit so that he could use it to buy the right size. Did everything the company asked. Called two weeks later - they had refunded the money to the original purchaser. So now my son is out a gift. Did everything they asked and they can't get it right. Will never use again.
Hello Jessica, thank you for your feedback! I am very sorry that the return was refunded back to the purchaser. Our number one concern is customer satisfaction. Due to a system error in our warehouse, the return was processed as a refund back to the purchaser. I have emailed you a code to use towards any future purchase on our site. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Placed an order right after the Eagle won the championship game on 1/22 was given a delivery date of 1/31. Did not receive until 2/1, which was Ok, my wife had it in time for the Big Game. Right after the Super Bowl I ordered a Super Bowl Champion shirt, on 2/4-literally right after the game, for my wife for Valentine's Day, and was given a delivery date of 2/13 (just in the nick of time). Well, guess what, it is now scheduled for delivery on 2/15--the day after Valentine's Day. Why can't they hit their delivery date--is it a FedEx problem? I sent them a message on Facebook, but have yet to hear back. It is too late to contact their customer service today. I will not be purchasing from them again.
Hello Bob, thank you for your feedback! I am very sorry that the item isn't going to arrive in time. Our number one concern is customer satisfaction. The item purchased was considered to be a special event item that would ship on or no later than 2/16/2018. However, the item was received in our fulfillment center earlier than expected and shipped on 2/8/2018. As you suggested, choosing the correct shipping date does make a difference in the timeframe in which items are delivered. Because FedEx Smartpost was chosen, it was shipped standard 3 to 7 business days. The packages are sent to the local post office for the final delivery. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I have ordered several things from fanatics now and have never had any trouble with receiving my orders. As far as customer service, I never found the need to contact them. Some of their items are slightly overpriced imo, but the selection is awesome. I appreciate the fan cash that you earn with each purchase... makes the next order cost less!
Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Julian
I purchased a hat using a gift card, then I disposed of the gift card. Upon arrival, I decided to return the unused hat (return shipping on MY dime).
Once I realized that this refund would be going to the gift card that I no longer possessed (long BEFORE the item was refunded), I contacted customer service to ask for assistance. I explained that due to the card being long gone, I will not be able to receive the refund for the item I just returned.
However, all I received were copy/paste responses telling me that the refund will go to the gift card. I explained to the customer service rep repeatedly that I don't have the gift card or a way to replace the gift card, and they repeatedly pasted that the refund will go to the gift card.
What about store credit? Nope.
What about an exchange? Nope.
Can they mail the original hat back to me? Nope.
Contacting the gift card supplier ended up being a dead end (as expected), so I contacted fanatics again and received the exact same response.
I will NEVER use fanatics again.
Hello Richard, thank you for your feedback! I am very sorry that you have been having difficulties trying to retrieve your refund. Our number one concern is customer satisfaction. An email was sent to you today with that transaction code to provide Visa Gift Card Services. They should be able to have a new card mailed to you momentarily. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Like everyone here states CS is lousy... so is there distribution centers and mail. Packages say they are delivered and are not. In addition there is no quality control when it comes to their apparel. The fanatics brand stuff is contracted out to different shirt manufacturers and screen printers all over the country... shirts are wrong sized when comparing that size side by side with another shirt. Screen prints are crooked... to high or too low located on shirt. Off center by a lot. It make you wonder if the people doing the printing are crossed eyed or something... really bad. Fanatics was good back in the day over a decade ago... but today they are nothing more than about quantity and not quality. What ever your team college or pro you are better off contacting a local fan gear center or bookstore at the University of your choice or pro team home location. I've spent thousands of dollars over the years... no more. They should be audited by the USP office for packages disappearing as well. In fact customers should start sending in complaints to the FTC and Consumer Affairs.
Hello T. J., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
My sister purchased a t shirt for me from FAnactics as a Christmas gift. It was the wrong size and Fanatics won't take exchanges so I sent it back for a store credit to get something else. After waiting over a month for them to process it, I followed up and they had credited my sister's credit card. I have no way to verify that without contacting my sister and then it would be awkward because she would feel like she needs to send me the money for the shirt. Horrible gift return process. I wouldn't recommend them unless you know 100% sure that the person will like the product and that it will fit.
Hello Berry, thank you for your feedback! I am very sorry about not being able to exchange the item. Our number one concern is customer satisfaction. Upon review, the refund was issued back the method of payment used to make this purchase. Because the reform was not filled out as a gift return, it was refunded back to the original form of purchase. There was an offer for percentage off of your next order for the correct size. To redeem this offer, please respond by emailing your information to customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered a birthday gift in November 2017 it's now February 2018 and have not received an apology or any response from fanatics. I've tracked my order online it stated it is still being shipped... I'm international shipping to Australia. I literally joined this website just to leave Fanatics a terrible review because that's how salty I am about this
Look, I understand that it's an American company and I live in Australia - in another hemisphere of the globe however it's not THAT fuccckingg far. If I can fly to the US in less than 14 hours you can deliver my package in less than 16 weeks
Hello Natliyah, thank you for your feedback! I am very sorry that you haven't received your package. Our number one concern is customer satisfaction. Shipping to your region is sent by Landmark Global. They are partnered up with many different distribution carrier hubs around the world. Unfortunately, because it has multiple destination before arrives to your location. Shipping can take up to 7 to 21 business days. Due to the long duration and frequent stops along the way, there are no tracking information to provide. Because it has past the 21 business days, I have issued you back a full refund. Please allow 2 to 7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Interaction with customer service twice now. My shipment was lost and the first time they brushed me off. She was rude, short and did not convey any interest or concern for me as a customer -she says to me: "you will have to speak with FedEx" - who in turn sent me to USPS (because it was a "smartship" - which by the way, not so smart! I was on hold for more than an hour and the post office personnel was clearly annoyed she had to "help me"). The product was tracked and in a facility near my home town - but they could not (would not) reroute it. I was told to speak with Fanatics because "there was nothing they could do" - really? I don't buy that - So back to Fanatics - we all know how that went the first time. So after calling back and waiting on hold for another 10 minutes they tell me they will reship and I ask if it can be expedited as it has been 3 weeks (on a 10 day ship)... This lady was also very disinterested in helping a customer. They will ship out a new product - see below for a separate but related complaint ** - to me - I ask for it to be expedited but I get this lethargic "I can't change that - but it is going to my supervisor and they will fix the shipping address problem" great but how will I know this is fixed? You should get an email by Thursday? Really? Wow
** Are their internal systems so archaic they cannot resolve my problem with the initial shipment (e.g. Change the address on the "smart ship") or at the final stage why is it so difficult to make your customer happy? I will not shop with them EVER AGAIN - I have purchased a number of items from them and I think they do alright - but honestly, they charge you to return stuff and there is better service out there -
Hello William, thank you for your feedback! I am very sorry about the package not being delivered. Our number one concern is customer satisfaction. I have requested to the warehouse to update the address and upgrade the shipping to next business days. Unfortunately, due to a system issue the previous advocates were unable to make those changes. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Two words to describe Fanatics: lying and deceptive. This is absolutely the worst experience I have ever had with a company. They deserve zero stars. I placed my order ensuring that I chose items that had the "guaranteed delivery by 2/2 or its free" so that I would have them in time for the Super Bowl. Needless to say, I did not receive my items in time for the Super Bowl, but I also did not receive them free. When I called and spoke to customer service, they acted oblivious to the fact that this guarantee even existed, and said that they couldn't find it anywhere on my account even though my order email clearly shows that I did order my items under this promotion. Instead, they offered me a small discount, and 30% off of my future order. This future order is never going to occur, because I will never order from Fanatics again after this ridiculously uncalled-for situation. I also emailed the company explaining to them how irate I am about their lack of service quality and deceptive nature. Their response involved explaining to me that they already gave me a small discount on my order for this situation, but that they would provide me with an additional discount to mitigate this issue. Do I believe that I will ever see any amount of refund from this company? No, I do not. They already blatantly lied about providing a full refund if I did not receive my order by 2/2, and assume that they can lessen my irritation by providing me with a sugar-coated afterthought to smooth over their wrongdoing. The problem here is with the trust that I no longer have with this company. They did not fulfill their promise in any way, and I have lost complete respect for them. All I wanted was my order to arrive on time for the Super Bowl. This did not occur. I got nothing but the runaround when trying to communicate with them or their delivery service LaserShip. Fanatics is just utilizing a diversion to shy away from the real issue here: They have no appreciation for their customers, and have undoubtedly lied through their teeth. They may have made a profit off of attempting this scheme presently, but rest assured they will never ever be profiting off of me ever again.
Hello Melanie, thank you for your feedback! I am very sorry that the order wasn't received as expected. Our number one concern is customer satisfaction. Upon review, the Guaranteed to Get There promotion was for refunds up to $65 on the merchandise total. However, you were also requested to be refunded an additional 30%. Please allow two to seven business days reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I'll be right to the point. Took two weeks to get my product. I never even opened it and paid out of my own pocket to mail it back and they only issued a partial refund. $30 shirt, refunded $20 and I had to pay for shipping it back. I would order from NFL shop from now one. These guys suck
Hello Jason, thank you for your feed back! I am very sorry that you were charged for the returned items. Our number one concern is customer satisfaction. I have refunded you the remaining balance back to the method of payment used to make this purchase. Please allow two to seven business days tor reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Super Bowl - No Shirt to celebrate the game! It is stuck in New Jersey. Fanatics do not keep their promise - website says ship on 1/26/18 then received three different emails -anticipate shipping on 1/31/18 and then merchandise shipped no later than 2/2/18 and then merchandise shipped on 2/1/18. And when I ordered the merchandise Fanatics offered 10% off for Veterans - wasn't working when trying to finalize order. Snotty Customer Rep blamed ID.com. ID.com told me that Fanatics Rep neglected to say that your order must total $40 - My order was $30. Nice trained personnel to blame the company verifying veteran status for them and a nice way to treat a Vet.
Hello Clark, thank you for your feedback! I am very sorry that you didn't receive your package in time for the Super Bowl. Our number one concern is customer satisfaction. Upon further review, a coupon code for free shipping was used for orders over $30. The shipping method was for 3 to 7 business days. Our Military and First Responder codes are not issued by our company but a private site. Depending on which code was entered last, was the code that was applied to your order. The Military and First Responder would usually provide free shipping for the items and 10% off. Because the items were a special event item, they were due to ship no later than 1/31/2018 with the shipping method chosen. In attempt to get these items to customer by Super Bowl, the method of shipping was changed. I have refunded you the difference for the Military/First Responder discount back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered Super Bowl shirts from Fanatics. Today is the Super Bowl. No shirts. Thought I was the only one who didn't receive my order. Then I began to read the reviews on this site. Fanatics failed! Big time! Like others, my shirts are sitting at a Fedex location not far from my house. Will be returning the shirts as soon as they arrive. Disappointed.
Hello Sharon, thank you for your feedback! I am very sorry the package didn't arrive as intended. Our number one concern is customer satisfaction. Upon review, the order was placed on 1/28/2018. These items were not scheduled to ship until 1/31/2018. Depending on the shipping method, would've determine how fast the packages are delivered. Because standard shipping was chosen, it can take up to 3 to 7 business days for it to be delivered. Even though the packages has reached the FedEx facility, it is then turned over to the USPS for final delivery. These packages will be delivered by 2/6/2018. I have waived the return shipping fee. You can drop of the package at any local USPS. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a shirt after the Eagles win against Minnesota on a Sunday night to be shipped to my business address. I chatted with a Julie on the 26th of January and she informed me that my shirt was shipped, she lied. I received an email on the 31st stating it was shipped and would arrive by the end of business day on Feb. 3. My business is closed today so I don't have my Super bowl. Shirts. DO NOT ORDER FROM THIS COMPANY... FANATICS
Hello Tricia, thank you for your feedback! I am very sorry that your package didn't arrive as expected. Our number one concern is customer satisfaction. Upon further review, I show that you spoke with the advocate on 1/31/2018 in which both package were indeed shipped. Because you chose standard shipping, it can take up to 3 to 7 business days to be delivered. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Do not purchase from this company. I ordered fab gear 2 weeks ago and was told I would receive the items by tomorrow. I even called several times this week to make sure they would still arrive for my kids in time for the game and was told several times not to worry, they will get there.
They shipped last night and will not arrive until Tuesday. I called customer service again this morning and was told that it was too bad that I didnt use expedited shipping... I PLACED THE OEDER ON THE 23rd! They offered me 30% off my order... they should have overnighted the package yesterday when they realized they would not deliver on my 200.00 order. Horrible customer service. Take your business elsewhere.
Hello Cheryl, thank you for your feedback! I am sorry that the items were not going to be delivered in time. Our number one concern is customer satisfaction. A refund was issued back to the method of payment used to make this purchase. If you chose not to keep these items, I have waived the return shipping fee. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered a superbowl shirt as a gift for someone during the promotion for guaranteed delivery by 2/2, or it's free. In addition to the promotion, the item specifically said it was in stock and guaranteed delivery for 2/2. On 2/2, I hadn't received it and the tracking information said estimated delivery 2/5, which is the day after the superbowl. I called Fanatics and the woman told me I would receive it on 2/3. She said the shipper was committed to deliver by 2/2, and the truck wasn't that far from me at that time, so it would be here on 2/3. I said if she couldn't guarantee it I would like to order another one and have it overnighted for saturday 2/3. I was willing to pay to overnight it. She said I will receive it. I called on 2/3 after not receiving it. I spoke to a man who said they weren't allowed to overnight things on Friday, which is why she didn't allow me to. Interestingly, the woman didn't tell me that, she just lied and said I would receive it. The man tried to offer me a 30% refund despite the fact that the website said guaranteed or it's free. He first said it wasn't eligible for that promotion, but I persisted and he agreed to refund me the full price as it was only a $30 shirt. The problem is, I don't want the refund. I want the shirt to give as a gift tomorrow. I cannot find these kinds of shirts in the recipient's size any other place. I called Lasership to ask where it was so I could go pick it up. They said that they ship on "line haul" and if the company wanted to expedite the shipping they should have used Fedex or UPS who use air transport. She said they were given a date of 2/5 and that's when I will receive it. She said it hadn't reached the facility in Boston, so there is no way I can go pick it up.
Hello Heather, thank you for your feedback! I am very sorry that the item wasn't delivered as expected. Our number one concern is customer satisfaction. Upon further review, our records show that the shirt was delivered today at 11:09 am. The promotion offered at the time was order now receive it by 2/2/2018 with shipping boost. Unfortunately, the last Guaranteed to Get There promotion offered expired on 1/16/2018. However, a refund was issued back to you. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I placed a order and I didn't receive my fan cash, I called customer service and the man I talked to seemed that I was bothering him, so I hung up, then I called back and talked to a girl and she said I checked out as a guest, I said the top of the page said Hi P. She said that doesn't matter she still wouldn't give me my fan cash, I never worked with a company like this!
Hello Pat, thank you for your feedback! I am very sorry you were unable to earn FanCash on your previous order. Our number one concern is customer satisfaction. I have issued you a refund back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. I also sent you an email confirming the refunded issued to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Their site clearly says full refunds will be given within 10 business days. 15 business days after USPS says they delivered the item, still no refund. I contacted them and they said they cant locate the item. I offered a tracking number confirming delivery and they said to allow another 10 business days for research. I filed a claim with paypal. Do not waste your money!
Hello A. S., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Julian